A health care network (HCN) IT and digital operating model review and redesign
These sanitized materials provide a review of the development of a best practices digital and technology operations model for a major health provider network, with over 48 hospitals and medical facilities across the globe.
Fundamentally, the future digital health vision saw the technology operating model shift from its focus on running IT services to being a strategic enabler of business needs and priorities. The vision was achieved through to action three major themes of change containing nine core recommendations.
The journey to the new operating model utilized a pragmatic approach through linked initiatives to successfully implement the recommendations.
The proposed program of work will required additional funding over existing programs for over over 24 months. The benefits from the program established higher levels of strategic business partnering, increased IT agility and innovation.
The materials in this extensive work would be of use to anyone looking at best practice in digital and technology transformation for a large health provider, including recent project costings and benchmark analysis.
The PPT provides a comprehensive analysis of the current IT operating model at HCN, identifying critical gaps in alignment, capabilities, and management focus. Key findings reveal that the existing ITOM is not adequately aligned with the rapidly evolving business agenda, lacks the necessary capabilities to support future technology demands, and is overly focused on maintaining current operations rather than enabling transformation.
The proposed digital operating model emphasizes the importance of a strategic shift towards business enablement, leveraging scale, and fostering innovation. Detailed recommendations include building out a business engagement role, uplifting key functions, and implementing new governance structures. These initiatives are designed to enhance IT agility, improve service delivery, and support the health care network's strategic priorities.
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Source: Best Practices in Healthcare, Pharma, Life Sciences, Medical PowerPoint Slides: Health Care - Digital Operating Model PowerPoint (PPTX) Presentation Slide Deck, Affinity Consulting Partners
This PPT slide outlines a proposed governance structure for managing programs and projects within a healthcare network, emphasizing the establishment of an Enterprise Project Management Office (EPMO). This EPMO is positioned as a central entity that provides a comprehensive view of all portfolio-wide investments through a dashboard interface. It aims to govern programs and projects primarily by exception, indicating a focus on significant deviations rather than routine oversight.
The slide details the roles and interactions between various project management offices (PMOs) and governance bodies. The EPMO serves as the hub, coordinating with the Chief Financial Officer (CFO) and the IT board for strategic oversight. This centralized approach is intended to streamline reporting and enhance decision-making processes.
An enterprise-wide reporting function is highlighted, which will standardize templates and procedures, creating a center of excellence for portfolio governance. This function will prepare reports and dashboards, ensuring transparency and accountability across the network. Additionally, area-specific reporting functions are mentioned, which will track progress and liaise with the EPMO to ensure adherence to best practices.
The diagram illustrates the flow of information and authority, showing how various PMOs, such as the Engineering PMO and Division PMO, report to the EPMO. This structure is designed to enhance collaboration and ensure that all programs align with the overall strategic objectives of the healthcare network. The emphasis on a single point of truth for governance aims to reduce complexity and improve the efficiency of project management across the organization. Overall, this governance model is positioned as a critical step towards achieving better alignment and performance in healthcare project execution.
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