This deck is a generic version of a digital transformation for a world-leading university. It is a generic template that other higher education institutions can use in crafting their strategies.

This deck outlines the need o have digital business leadership in research, learning, and teaching and that this required the University to be data-driven and customer-experience focused.

Transformative and lasting cultural and behavioural changes are central to the journey, and delivery needs to be beyond just technology to effect significant, sustained performance improvement.

This generic digital strategy for higher education describes the vision, principles, and capabilities that a university needs to flourish within and adapt to a rapidly changing environment. The document is built around principles that emphasise the importance of customer experience and that content is enhanced by creation, discovery, sharing, and preservation practices.

The plan does not displace physical delivery for higher education with digital delivery. Instead, it outlines creating a combined suite of digital services to complement its built environment and physical service delivery to create compelling and valued experiences for all constituents. Students, staff, teachers, researchers, and alumni will enjoy greater flexibility and broader choices of when, where, and how they engage with University services.