Having Difficult Conversations (PowerPoint PPTX)

We have so many interactions in the run of a day, it's reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This one-day workshop will give you the tools to manage difficult conversations and get the best results possible out of them.

This workshop will help you teach participants how to:
•  Define frame of reference
•  Establish a positive intent and a desired outcome
•  Use good communication skills during a conversation
•  Draft a script for a difficult conversation
•  Use specific steps to carry out a difficult conversation
•  Access additional resources as required
•  Maintain safety in a conversation

This Power Point presentation covers all angles of having difficult conversations. It delivers topics, exercises and concepts that will become standard approaches for having open and honest conversations throughout your organization.

Drawing from our deep professional network and years of experience, Gafford Consulting delivers the leadership and subject matter expertise you need to effectively navigate your organizational change. We partner with you to create a customized solution that helps mitigate risk, promote acceptance and accelerate performance.