Cost Reduction through Managed Application Services PPT

This PPT slide, part of the 110-slide Health Care - Digital Operating Model PowerPoint presentation, presents a compelling case for HCN to transition from in-house application maintenance to a managed service model. It illustrates the potential for significant cost reductions, estimating savings of 30-40% in application maintenance and support costs. The graph indicates that the current cost per user for in-house maintenance is approximately USD 115, while the managed service model promises a reduction in this cost.

Key insights include the structured nature of managed service contracts, which hold vendors accountable for performance through penalties for unmet service level agreements (SLAs). This accountability not only enhances service reliability, but also fosters a more efficient operational environment. The slide emphasizes the importance of visibility into support tickets and resolution times, suggesting that advanced analytics and next-generation tools can identify recurring issues, leading to quicker resolutions.

Furthermore, the slide highlights the role of AI agents in driving productivity improvements. These agents can analyze data and implement self-healing fixes autonomously, reducing the need for human intervention. This capability not only streamlines operations, but also allows IT teams to focus on more strategic initiatives rather than routine maintenance tasks.

The bottom section of the slide clarifies what is included and excluded in the application maintenance services, ensuring that stakeholders have a clear understanding of the scope. Overall, the slide effectively communicates the financial and operational benefits of adopting a managed service model, making a strong case for HCN to consider this strategic shift.

This slide is part of the Health Care - Digital Operating Model PowerPoint presentation.

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Healthcare Cost Reduction Analytics

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