Course Materials for ITIL 4 Foundation Training (PowerPoint PPTX)

This is an UNOFFICIAL Course Materials for ITIL4 Foundation Training with exercises and sample exam questions.

This document is built on ITIL4 Foundation ppt concepts, we have designed this document as training material for the ITIL4 Foundation trainers, with a 360-slide ITIL 4 powerpoint slides presentation that provides an overview of IT Service Management based on the ITIL4 Best Practice Framework.

A comprehensive training material course, with many workshops and exercises for the trainees, will assure to grasp the ITIL4 Foundation information and gain professional certification.

ITIL 4 Foundation Materials

Being certified in ITIL 4 Foundation will demonstrate that you understand the holistic end-to-end picture of what it means to contribute to business value, integrating concepts from models such as Lean IT, Agile, and DevOps.

Benefits of ITIL4

ITIL4 is the most popular approach to IT service management globally and is used by many successful significant organizations. It helps businesses to ensure that their IT aligns with their business goals. As it is an AXELOS best practice method, it has been formed from the opinions and experiences of a whole community of IT professionals, including the UK government.

The four dimensions of service management

To support a holistic approach to service management, ITIL defines four dimensions that collectively are critical to the effective and efficient facilitation of value for customers and other stakeholders in the form of products and services. These are:
● organizations and people
● information and technology
● partners and suppliers
● value streams and processes.
These four dimensions represent perspectives which are relevant to the whole SVS, including the entirety of the service value chain and all ITIL practices. The four dimensions are constrained or influenced by several external factors that are often beyond the control of the SVS.

The ITIL service value system
The ITIL SVS describes how all the components and activities of the organization work together as a system to enable value creation. Each organization's SVS has interfaces with other organizations, forming an ecosystem that can in turn facilitate value for those organizations, their customers, and other stakeholders.

The ITIL guiding principles

A guiding principle is a recommendation that guides an organization in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure. A guiding principle is universal and enduring.
1 – Focus on value
2 – Start where you are
3 – Progress iteratively with feedback
4 – Collaborate and promote visibility
5 – Think and work holistically
6 – Keep it simple and practical
7 – Optimize and automate

ITIL management practices

In ITIL, a management practice is a set of organizational resources designed for performing work or accomplishing an objective. The origins of the practices are as follows:
● General management practices have been adopted and adapted for service management from general business management domains.
● Service management practices have been developed in service management and ITSM industries.
● Technical management practices have been adapted from technology management domains for service management purposes by expanding or shifting their focus from technology solutions to IT services.

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