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BENEFITS OF DOCUMENT
DOCUMENT DESCRIPTION
This is an UNOFFICIAL Course Materials for ITIL4 Foundation Training with exercises and sample exam questions.
This document is built on ITIL4 Foundation ppt concepts, we have designed this document as training material for the ITIL4 Foundation trainers, with a 360-slide ITIL 4 powerpoint slides presentation that provides an overview of IT Service Management based on the ITIL4 Best Practice Framework.
A comprehensive training material course, with many workshops and exercises for the trainees, will assure to grasp the ITIL4 Foundation information and gain professional certification.
ITIL 4 Foundation Materials
Being certified in ITIL 4 Foundation will demonstrate that you understand the holistic end-to-end picture of what it means to contribute to business value, integrating concepts from models such as Lean IT, Agile, and DevOps.
Benefits of ITIL4
ITIL4 is the most popular approach to IT service management globally and is used by many successful significant organizations. It helps businesses to ensure that their IT aligns with their business goals. As it is an AXELOS best practice method, it has been formed from the opinions and experiences of a whole community of IT professionals, including the UK government.
The four dimensions of service management
To support a holistic approach to service management, ITIL defines four dimensions that collectively are critical to the effective and efficient facilitation of value for customers and other stakeholders in the form of products and services. These are:
● organizations and people
● information and technology
● partners and suppliers
● value streams and processes.
These four dimensions represent perspectives which are relevant to the whole SVS, including the entirety of the service value chain and all ITIL practices. The four dimensions are constrained or influenced by several external factors that are often beyond the control of the SVS.
The ITIL service value system
The ITIL SVS describes how all the components and activities of the organization work together as a system to enable value creation. Each organization's SVS has interfaces with other organizations, forming an ecosystem that can in turn facilitate value for those organizations, their customers, and other stakeholders.
The ITIL guiding principles
A guiding principle is a recommendation that guides an organization in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure. A guiding principle is universal and enduring.
1 – Focus on value
2 – Start where you are
3 – Progress iteratively with feedback
4 – Collaborate and promote visibility
5 – Think and work holistically
6 – Keep it simple and practical
7 – Optimize and automate
ITIL management practices
In ITIL, a management practice is a set of organizational resources designed for performing work or accomplishing an objective. The origins of the practices are as follows:
● General management practices have been adopted and adapted for service management from general business management domains.
● Service management practices have been developed in service management and ITSM industries.
● Technical management practices have been adapted from technology management domains for service management purposes by expanding or shifting their focus from technology solutions to IT services.
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Source: Best Practices in ITIL PowerPoint Slides: Course Materials for ITIL 4 Foundation Training PowerPoint (PPTX) Presentation, Samir Faraj
ABOUT THE AUTHOR: SAMIR FARAJ
Founder of The Innovation Company - Istanbul - Turkey
I am an ITIL4 Expert, TOGAF, COBIT, CLOUD COMUTING PRINCE2, SCRUM MASTER, ISO9001, ISO27001 Certified, with 19 Years of professional hands-on experience in implementing ITIL, provided many assessments and consultations to public and private sectors.
[read more]
Technically advanced and object-oriented professional offering extensive experience in varied streamlining IT functions. Excel at spearheading IT projects from inception to successful completion within set deadlines. Skilled in creating, training, and leading cross-functional teams to meet short- and long-term business objectives. Well-versed in collaborating with cross-functional teams to efficiently utilize project resources and manage day-to-day operations. Adept at liaising with cross-functional teams and senior leadership for supporting strategic decisions. Proven track record in training and mentoring team members aimed at providing exceptional IT services in line with company standards. Knowledgeable in Web Design such as WordPress, SEO, Digital Marketing, eCommerce, and Facebook and Instagram marketing. Proficient in leveraging Google AdWords and social media such as Twitter, Facebook, Instagram, and LinkedIn.
Samir Faraj has published 18 additional documents on Flevy.
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