Performance Indicators across Organizational Levels PPT

This PPT slide, part of the 95-slide Balanced Scorecard Deployment Process PowerPoint presentation, outlines the Balanced Scorecard framework, emphasizing the importance of performance indicators at various organizational levels. It categorizes these indicators into 4 distinct groups: M1 for the organizational level, M2 for the process or functional level, M3 for the sub-process or departmental level, and M4 for the task or activity level. Each category serves a specific purpose in measuring performance and aligning objectives across the organization.

At the organizational level (M1), the focus is on executive scorecard indicators that provide a high-level view of performance, critical for strategic decision-making. M2 pertains to process or functional level indicators, which are essential for VPs and directors to assess departmental efficiency and effectiveness. M3 relates to manager scorecard indicators, targeting sub-processes or departments, allowing for a more granular analysis of performance. Lastly, M4 covers task or activity level indicators, which are vital for work groups to monitor day-to-day operations.

The slide also illustrates a flow of tasks, labeled from Task 1 to Task 5, indicating a structured approach to performance measurement. Each task is linked to specific indicators (M3 and M4), suggesting that the outcomes of these tasks feed into the overall process outcome, which ultimately impacts the customer. This visual representation reinforces the interconnectedness of tasks and performance indicators, highlighting how each level contributes to achieving organizational goals.

Overall, this slide serves as a foundational reference for understanding how performance indicators can be effectively deployed within the Balanced Scorecard framework, ensuring alignment and accountability across all levels of the organization.

This slide is part of the Balanced Scorecard Deployment Process PowerPoint presentation.

Developed by a Senior Executive and Operational Excellence Coach with experience at organizations including NOKIA, MICROVENTION, and MAGELLAN, this is a presentation and supporting templates about how to implement Balanced Scorecards.

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