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Customer Experience Strategy - Template and Guide (PowerPoint PPTX)

File Type: 56-slide PowerPoint presentation (PPTX)

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BENEFITS OF DOCUMENT

Develop a Customer Experience Strategy that makes a real difference in the market
Attract and retain customers quickly and easily
Align your business around the customer

DESCRIPTION

This product (Customer Experience Strategy - Template and Guide) is a 56-slide PowerPoint presentation (PPTX), which you can download immediately upon purchase.

Customer Experience is fast becoming the key business battleground in many markets.

In order to be successful it is critical that all business create a Customer Experience Strategy, an all encompassing view of how they will deliver superb experiences to their customers. Having such a strategy will increase customer satisfaction and loyalty, grow word of mouth referrals and significantly contribute to your bottom line.

This document introduces an easy to use 1-page template for capturing a customer experience strategy and provides a comprehensive guide to completing the template.

You will be taken through the steps involved in
• Understanding your customers
• Defining customer focussed business goals
• Creating a culture that focusses on the customer
• Defining customer focussed business metrics
• Identifies service and sales models that place the customer first
• Create retention and engagement plans to keep customers hooked

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Customer Experience PowerPoint Slides: Customer Experience Strategy - Template and Guide PowerPoint (PPTX) Presentation, CustCore Consulting

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OVERVIEW

File Type: PowerPoint

(PPTX)

File Size: 1.1 MB

Number of Slides: 56 (includes cover and all slides)

Terms of usage (for all documents from CustCore Consulting)

Current version published: Jun 5, 2017

Initial upload (first version): Apr 26, 2016

ABOUT THE AUTHOR

Author: CustCore Consulting

Additional documents from author: 3

CustCore Consulting is a boutique consultancy firm which helps businesses unlock hidden growth through a focus on significantly improving end-to-end customer and employee experience. [read more]

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The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.

This author is teaching a Flevy Executive Learning (FEL) program called The Customer Experience Rocket.

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This document is available as part of the following discounted bundle(s):

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Customer Experience Assessment, Strategy and Implementation

This bundle contains 4 total documents. See the additional documents to the right.

$145.00

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Customer Experience Strategy - Template and Guide

56-slide PowerPoint deck

$65.00

Customer Experience Maturity Assessment

30-slide PowerPoint deck and Excel workbook