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Customer Experience Strategy - Template and Guide   56-slide PPT PowerPoint presentation (PPTX)
$65.00

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Customer Experience Strategy - Template and Guide (PowerPoint PPTX)

File Type: 56-slide PPT PowerPoint presentation (PPTX)

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BENEFITS OF DOCUMENT

  1. Develop a Customer Experience Strategy that makes a real difference in the market
  2. Attract and retain customers quickly and easily
  3. Align your business around the customer

DESCRIPTION

This product (Customer Experience Strategy - Template and Guide) is a 56-slide PPT PowerPoint presentation (PPTX), which you can download immediately upon purchase.

Customer Experience is fast becoming the key business battleground in many markets.

In order to be successful it is critical that all business create a Customer Experience Strategy, an all encompassing view of how they will deliver superb experiences to their customers. Having such a strategy will increase customer satisfaction and loyalty, grow word of mouth referrals and significantly contribute to your bottom line.

This document introduces an easy to use 1-page template for capturing a customer experience strategy and provides a comprehensive guide to completing the template.

You will be taken through the steps involved in
•  Understanding your customers
•  Defining customer focussed business goals
•  Creating a culture that focusses on the customer
•  Defining customer focussed business metrics
•  Identifies service and sales models that place the customer first
•  Create retention and engagement plans to keep customers hooked

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Customer Experience PowerPoint Slides: Customer Experience Strategy - Template and Guide PowerPoint (PPTX) Presentation, CustCore Consulting


$65.00

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OVERVIEW

File Type: PowerPoint pptx (PPTX)
File Size: 1.1 MB
Number of Slides: 56 (includes cover and all slides)

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ABOUT THE AUTHOR

Author: CustCore Consulting
Additional documents from author: 3

CustCore Consulting is a boutique consultancy firm which helps businesses unlock hidden growth through a focus on significantly improving end-to-end customer and employee experience. [read more]

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The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.
This author is teaching a Flevy Executive Learning (FEL) program called The Customer Experience Rocket.
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