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DESCRIPTION
Customer Experience is fast becoming the key business battleground in many markets.
In order to be successful it is critical that all business create a Customer Experience Strategy, an all encompassing view of how they will deliver superb experiences to their customers. Having such a strategy will increase customer satisfaction and loyalty, grow word of mouth referrals and significantly contribute to your bottom line.
This document introduces an easy to use 1-page template for capturing a customer experience strategy and provides a comprehensive guide to completing the template.
You will be taken through the steps involved in
• Understanding your customers
• Defining customer focussed business goals
• Creating a culture that focusses on the customer
• Defining customer focussed business metrics
• Identifies service and sales models that place the customer first
• Create retention and engagement plans to keep customers hooked
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Source: Best Practices in Customer Experience PowerPoint Slides: Customer Experience Strategy - Template and Guide PowerPoint (PPTX) Presentation, CustCore Consulting
OVERVIEW
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ABOUT THE AUTHOR
CustCore Consulting is a boutique consultancy firm which helps businesses unlock hidden growth through a focus on significantly improving end-to-end customer and employee experience. [read more]
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This document is available as part of the following discounted bundle(s):
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Customer Experience Assessment, Strategy and Implementation
This bundle contains 4 total documents. See the additional documents to the right.
Customer Experience Customer Decision Journey Digital Transformation Mobile Strategy PowerPoint Diagrams Compilation Service Design Robotic Process Automation Big Data Business Framework PowerPoint Diagrams Porter's Five Forces Growth Strategy Innovation Management Creativity Ideation Cyber Security Financial Modeling Business Case Development Business Transformation Customer Relationship Management
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