BUY WITH CONFIDENCE
DESCRIPTION
Today's customers are better informed, better connected, and more demanding that ever before. CEOs are now concerned about Customer Loyalty and they recognize that mastery of the customer agenda is essential. In fact, global leaders of successful organizations recognize that creating a customer-centric, digitally-transformed business is a top priority. In fact, Customer-centricity ceases to be a differentiator. It has become necessary for survival.
In this age of digital disruption, how can organizations engage customers, increase Customer Loyalty, and achieve profitable growth?
Almost every market is experiencing fundamental change. Consumer expectations have shifted and digital technologies are making the biggest impact on businesses large and small since the start of the information age. Ultimately, businesses need to navigate the challenges of digital disruption and find new ways to create economic value and drive growth.
This framework digs deep into what it takes to achieve Customer-centricity. In this Digital Age, there are 6 core capabilities organizations must have to be a customer-centric business.
1. Customer Strategy
2. Customer Experience (CX)
3. Sales & Service Transformation
4. Connected Enterprise
5. Data & Analytics
6. Digital Transformation
In this presentation, we discuss the first 2 capabilities in detail.
This deck also includes slide templates for you to use in your own business presentations.
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Source: Best Practices in Customer-centric Organization PowerPoint Slides: Customer-centric Organization: Core Capabilities (Part I) PowerPoint (PPT) Presentation, learnppt
OVERVIEW
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Customer-centric Organization: Core Capabilities - Full Series
This bundle contains 3 total documents. See all the documents to the right.
Customer-centric Organization Customer Experience Jobs-to-Be-Done Customer-centric Culture Competitive Advantage Core Competencies Innovation Management PowerPoint Diagrams Compilation CEO Competitive Analysis Customer Insight Customer Profitability Growth Strategy Business Transformation Service Transformation Augmented Reality Fourth Industrial Revolution Customer Decision Journey Value Chain Analysis Product Launch Strategy Product Lifecycle Positioning Product Strategy Maturity Model Organizational Design Company Analysis
Download our FREE Digital Transformation Templates
Download our free compilation of 50+ Digital Transformation slides and templates. DX concepts covered include Digital Leadership, Digital Maturity, Digital Value Chain, Customer Experience, Customer Journey, RPA, etc. |