THIS IS A DOCUMENT BUNDLE.

A bundle is a pre-defined set of documents. By purchasing the document bundle as a whole, you achieve significant savings from purchasing the documents individually. See full details below.

BENEFITS OF BUNDLE

Equip customer service professionals with effective techniques and skills to provide excellent service.
Learn how to manage and handle customer interactions and relationships.
Acquire the skill to apply the five steps of service recovery.

BUNDLE DESCRIPTION

This bundle is useful for training management and staff on the essentials of service excellence and equip them with the techniques and tools for handling different types of customers to enhance customer service experience.

This training package includes:

1. Customer Service Basics
2. Customer Service Essentials
3. Delivering Service Excellence
4. Service Recovery

THERE ARE 4 DOCUMENTS ARE IN THIS BUNDLE:

	Customer Service Basics This is a simple presentation on the ABC's and 123's of providing basic customer service. In this training powerpoint, you can quickly educate employees or new hires who are new... [read more] View Details Individual Price: $49.00
	Customer Service Essentials Customer service is about how a company deals with its customers before, during and after a purchase of a product or use of a service. It is a series of activities designed to... [read more] View Details Individual Price: $59.00
	Delivering Service Excellence Every organization depends on customer service. Due to rising customer expectations, delivering excellent service is no longer a choice but a necessity. When you equip your... [read more] View Details Individual Price: $69.00
	Service Recovery When things go wrong, customer expectations tend to drop while fear and anger rise. Many service providers tend to avoid the issue, hiding from the damage, minimizing cost and... [read more] View Details Individual Price: $49.00

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Service Excellence Training Package

Sold by Operational Excellence Consulting (this author has 130 documents)

$226.00 (25% discount)

$169.00

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This business document is categorized under the function(s): Operations Strategy, Marketing, & Sales

It applies to All Industries.

Purchase includes lifetime product updates. After your purchase, you will receive an email to download the documents in this bundle.

Terms of usage (for all documents from Operational Excellence Consulting)

Initial upload date (first version): Feb 15, 2016

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	Strategic Planning - Hoshin Policy Deployment Listed under: Operations Strategy, Marketing, & Sales View more from: Operational Excellence Consulting LLC Top Flevy Author [?] 137-slide PowerPoint deck and supporting Excel workbook. Our Strategic Planning Process, based on Hoshin Policy Deployment, provides an organization with proven and effective methods to develop, communicate and align its strategic goals, objectives, and initiatives. The Strategic Planning - [read more]	$69.50 Add to Cart View Details
	Kaizen Listed under: Operations Organization, Change, & HR View more from: Operational Excellence Consulting Top Flevy Author [?] 187-slide PowerPoint deck. Kaizen strategy is the single most important concept in Japanese management - the key to successful Japanese companies such as Toyota. Kaizen, which simply means continuous improvement, is the foundation for all Lean improvements. Kaizen [read more]	$69.00 Add to Cart View Details
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	Total Productive Maintenance (TPM) Listed under: Operations Organization, Change, & HR View more from: Operational Excellence Consulting Top Flevy Author [?] 232-slide PowerPoint deck. As a company-wide initiative, Total Productive Maintenance (TPM) maximizes the effectiveness and longevity of equipment. The TPM program significantly increases labor and capital productivity while, at the same time, increases [read more]	$79.00 Add to Cart View Details
	Gemba Walk Listed under: Operations Organization, Change, & HR View more from: Operational Excellence Consulting Top Flevy Author [?] 81-slide PowerPoint deck. In business, 'Gemba' refers to the place where value is created and improved. The 'Gemba Walk' is an activity that takes management to the front lines to look for waste (non-value added activities) and opportunities. The objective [read more]	$59.00 Add to Cart View Details
	Lean - Value Stream Mapping (VSM) Listed under: Operations Strategy, Marketing, & Sales View more from: Operational Excellence Consulting LLC Top Flevy Author [?] 158-slide PowerPoint deck and supporting Excel workbook. Value Stream Mapping (VSM) is a lean management technique used to analyze the flow of materials and information currently required to bring a product or service to a Customer. The goal of value stream mapping is to reduce the [read more]	$64.50 Add to Cart View Details
	Lean Manufacturing Listed under: Operations Strategy, Marketing, & Sales View more from: Operational Excellence Consulting Top Flevy Author [?] 178-slide PowerPoint deck. Lean is a management philosophy based on the Toyota Production System (TPS). With Lean Manufacturing, you will be able to enhance value for your customers by improving and smoothing the process flow and eliminating waste. Simply [read more]	$69.00 Add to Cart View Details
	Lean Office Listed under: Operations Organization, Change, & HR View more from: Operational Excellence Consulting Top Flevy Author [?] 162-slide PowerPoint deck. Lean Office is a management philosophy based on the Toyota Production System (TPS). With Lean Office, you will be able to enhance value for your customers by improving and smoothing administrative process flow and eliminating waste [read more]	$69.00 Add to Cart View Details
	5S Techniques Listed under: Operations Organization, Change, & HR View more from: Operational Excellence Consulting Top Flevy Author [?] 189-slide PowerPoint deck. 5S good housekeeping and workplace organization is a set of basic management principles that are widely adopted in industries today. The cornerstone of 5S is that untidy, cluttered work areas are unproductive. 5S principles form the core [read more]	$69.00 Add to Cart View Details

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