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Service Excellence Training Package (Document Bundle)

Name: Service Excellence Training Package Document Bundle
Brand: Operational Excellence Consulting
Price: 189.0 USD
Availability: InStock
Rating: 4.9 (28 reviews)

$189.00

Developed by a seasoned CX Consultant with a proven track record at industry leaders such as Microsoft and IBM, this comprehensive toolkit is your essential guide to enhancing customer experience and driving satisfaction.

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Trusted by over 10,000+ clients

BENEFITS OF THIS BUNDLE

Equip customer service professionals with effective techniques and skills to provide excellent service.
Learn how to manage and handle customer interactions and relationships.
Acquire the skill to apply the five steps of service recovery.

DESCRIPTION

This product (Service Excellence Training Package) is a Document Bundle, which you can download immediately upon purchase.

This bundle is useful for training management and staff on the essentials of service excellence and equip them with the techniques and tools for handling different types of customers to enhance customer service experience.

This training package includes:

1. Customer Service Basics
2. Customer Service Essentials
3. Delivering Service Excellence
4. Service Recovery

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form.

THERE ARE 4 PRODUCTS IN THIS BUNDLE:

	Customer Service Basics This presentation serves as a fundamental introduction to the essential principles of customer service. It is designed to efficiently educate employees or new hires who are... [read more] Add to Cart View Details Individual Price: $29.00
	CX Improvement Program: Customer Service Essentials Boost your CX strategy with our core CX skills PPT. Train employees to deliver excellent service to both external and internal customers, manage interactions effectively, and... [read more] Add to Cart View Details Individual Price: $69.00
	CX Improvement Program: Delivering Service Excellence Enhance your organization's CX with our Delivering Service Excellence PPT. Equip your staff with the skills to create quality customer experiences, differentiate from the... [read more] Add to Cart View Details Individual Price: $79.00
	CX Improvement Program: Mastering Service Recovery When things go wrong, customer expectations tend to drop while fear and anger rise. Many service providers avoid the issue, minimize costs, and shift blame. However, with the... [read more] Add to Cart View Details Individual Price: $59.00

$189.00

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ABOUT THE AUTHOR

Author: Operational Excellence Consulting

Additional documents from author: 255

Terms of usage (for all documents from this author)

Operational Excellence Consulting, founded in 2009 by Allan Ung, draws from extensive experience at Microsoft, IBM, and Underwriters Laboratories (UL). We specialize in strategy deployment, customer experience design, and operational excellence, applying Design Thinking, Lean, and Systems Thinking to maximize customer value and minimize waste.

Our ... [read more]

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