IT Service Catalogue Template (Excel XLS)

This Service Catalogue Sample is an example of what IT best practice call Technical Service Catalogue with sample description of more than 50 services.

This IT Service Catalog documents the services provided to IT customers as part of the Service Level Management (SLM) process and provides relevant details including service attributes and pricing. The catalog is an attempt to form a basis for IT awareness of IT service provisioning with the objective of transitioning IT as a cost center to a value added partner.

There have been no mandatory requirements relative to the attributes of this IT Service Catalog, including pricing. Additional attributes such as pricing may be added after further maturity of the Service Level Management process.

This template is meticulously designed to streamline the documentation process for IT services, ensuring clarity and precision. It includes detailed instructions for customizing the template to fit your organization's specific needs, such as removing irrelevant service groups and ensuring accurate service reference numbers. The template also provides guidelines for formatting and finalizing the document, making it a comprehensive tool for IT service management.

The Service Ownership section clearly delineates responsibilities, listing service categories, owners, and contact information. This structure facilitates accountability and efficient communication within your IT department. Each service category is broken down into specific services with detailed definitions, base-level services, exclusions, availability, and pricing. This level of detail ensures that all stakeholders have a clear understanding of the services provided and their associated costs.

This template covers a wide range of IT services, from server administration and database services to telecommunications and utility hosting. Each service is described in detail, including the scope of support, service availability, and any additional charges. This comprehensive approach ensures that your IT service catalog is a valuable resource for both IT staff and customers, promoting transparency and efficiency in service delivery.