Customer Service Strategy Development   60-slide PPT PowerPoint presentation slide deck (PPTX)
$25.00

Customer Service Strategy Development (60-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Service Strategy Development (60-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Service Strategy Development (60-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Service Strategy Development (60-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Service Strategy Development (60-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Service Strategy Development (60-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Service Strategy Development (60-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Service Strategy Development (60-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Log in to unlock full preview.
Customer Service Strategy Development (60-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Service Strategy Development (60-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Service Strategy Development (60-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Service Strategy Development (60-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Service Strategy Development (60-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Service Strategy Development (60-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Service Strategy Development (60-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Service Strategy Development (60-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Arrow   Click main image to view in full screen.

Customer Service Strategy Development (PowerPoint PPTX Slide Deck)

PowerPoint (PPTX) 60 Slides

Top 1,000 Best Practice $25.00
Develop a robust customer service strategy with insights from UJ Consulting. Explore service culture, skills, and resolution steps to enhance CX.
Add to Cart
  


Immediate download
Fully editable PowerPoint
Free lifetime updates

BENEFITS OF DOCUMENT

  1. Provides of Quality Service and Service Culture Framework
  2. Provides of Key Skills for Quality Customer Service
  3. Provides of Steps to Resolve Service Breakdown

DESCRIPTION

This product (Customer Service Strategy Development) is a 60-slide PPT PowerPoint presentation slide deck (PPTX), which you can download immediately upon purchase.

Customer Service Strategy Development

Contents
1. Understanding Quality Service and Service Culture
2. Key Skills for Quality Customer Service
3. Addressing Customer Different Behavior Style
4. Steps to Resolve Service Breakdown

Effective customer service is more than a smile and a polite tone of voice. Organizations need to do everything they can to ensure a positive customer experience, and that starts with creating a great customer service strategy.

Businesses have been struggling with the development of the best customer service strategies for decades. However, modern retail establishments aren't the only businesses wondering how to improve customer service – it's an important part of any business even if it doesn't involve selling directly to the public. Let's dive in on how to create, improve, and share your organizations' customer service strategy.

The most obvious examples of customer service involve front line employees in shops, restaurants, and entertainment venues such as theaters. Good customer service makes the purchasing process as easy as possible for the consumer. Many people can't quite put their finger on what good customer service actually is, but almost everyone can recognize bad customer service from the moment they encounter it.

Effective customer service is more than simply a smile and a pleasant, polite tone of voice – it involves doing everything within reason to ensure the customer has a smooth and positive experience, even if they don't make a purchase or a commitment to do business at the time.

Effective customer service starts at the top
One of the most common complaints among frontline employees is that management would never allow them to treat customers the way they get treated by management – and this is an extremely valid point. Those who are wondering how to improve customer service in the workplace should first look at their top tier employees and how they connect and engage with employees who are below them, particularly those in positions involving high levels of customer service. There is often a direct correlation between how these employees are treated by a higher-up in the company and how they relate to customers.

The most effective solutions to improve customer service are comprised of customized combinations of approaches. How to improve customer service in supermarkets, for instance, will be different from strategies designed to increase sales through customer service in a business-to-business enterprise.

Best regards,

UJ Consulting

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Customer Service, Service Excellence PowerPoint Slides: Customer Service Strategy Development PowerPoint (PPTX) Presentation Slide Deck, UJ Consulting


$25.00
Develop a robust customer service strategy with insights from UJ Consulting. Explore service culture, skills, and resolution steps to enhance CX.
Add to Cart
  

ABOUT THE AUTHOR

Author: UJ Consulting
Additional documents from author: 203

UJ Consulting

Untung Juanto ST., MM. Founder of UJ Consulting. He is professionally experienced business and management consultant in several local and multinational companies. He has an experience in managing an effective and efficient company with various approach methods adapted to different industries because He had a career from the lower management level as Supervisor before finally ... [read more]

Ask the Author a Question

Must be logged in

Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.




Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab




Read Customer Testimonials

 
"If you are looking for great resources to save time with your business presentations, Flevy is truly a value-added resource. Flevy has done all the work for you and we will continue to utilize Flevy as a source to extract up-to-date information and data for our virtual and onsite presentations!"

– Debbi Saffo, President at The NiKhar Group
 
"As a small business owner, the resource material available from FlevyPro has proven to be invaluable. The ability to search for material on demand based our project events and client requirements was great for me and proved very beneficial to my clients. Importantly, being able to easily edit and tailor "

– Michael Duff, Managing Director at Change Strategy (UK)
 
"As a young consulting firm, requests for input from clients vary and it's sometimes impossible to provide expert solutions across a broad spectrum of requirements. That was before I discovered Flevy.com.

Through subscription to this invaluable site of a plethora of topics that are key and crucial to consulting, I "

– Nishi Singh, Strategist and MD at NSP Consultants
 
"Flevy is now a part of my business routine. I visit Flevy at least 3 times each month.

Flevy has become my preferred learning source, because what it provides is practical, current, and useful in this era where the business world is being rewritten.

In today's environment where there are so "

– Omar Hernán Montes Parra, CEO at Quantum SFE
 
"FlevyPro provides business frameworks from many of the global giants in management consulting that allow you to provide best in class solutions for your clients."

– David Harris, Managing Director at Futures Strategy
 
"I have used FlevyPro for several business applications. It is a great complement to working with expensive consultants. The quality and effectiveness of the tools are of the highest standards."

– Moritz Bernhoerster, Global Sourcing Director at Fortune 500
 
"As a consultant requiring up to date and professional material that will be of value and use to my clients, I find Flevy a very reliable resource.

The variety and quality of material available through Flevy offers a very useful and commanding source for information. Using Flevy saves me time, enhances my expertise and ends up being a good decision."

– Dennis Gershowitz, Principal at DG Associates
 
"I have used Flevy services for a number of years and have never, ever been disappointed. As a matter of fact, David and his team continue, time after time, to impress me with their willingness to assist and in the real sense of the word. I have concluded in fact "

– Roberto Pelliccia, Senior Executive in International Hospitality


Your Recently Viewed Documents

Customers Also Bought These Documents


Customers Also Like These Documents

Related Management Topics


Customer Service Service Excellence Bain PowerPoint McKinsey PowerPoint Bain Presentations Bain Frameworks Boston Consulting Group PowerPoint Consulting Frameworks PwC PowerPoint Mercer PowerPoint Bain Templates Accenture Templates McKinsey Templates Boston Consulting Group Templates Accenture PowerPoint Consulting Methodologies Booz Documents PwC Templates Capgemini PowerPoint Oliver Wyman Presentations Boston Consulting Group Frameworks E&Y PowerPoint IBM Presentations Oliver Wyman Templates Strategy Consulting Frameworks Bain Documents IBM Documents Capgemini Documents Roland Berger PowerPoint A.T. Kearney PowerPoint BCG Documents Accenture Frameworks BCG Frameworks BCG PowerPoint Oliver Wyman PowerPoint Consulting Documents BCG Presentations A.T. Kearney Documents Management Consulting Frameworks BCG Templates E&Y Templates Roland Berger Presentations Capgemini Templates Boston Consulting Group Documents LEK Frameworks Booz Allen Presentations E&Y Frameworks McKinsey Presentations Booz Allen Frameworks A.T. Kearney Frameworks IBM Templates Booz Allen PowerPoint Accenture Documents Accenture Presentations A.T. Kearney Templates McKinsey Frameworks Boston Consulting Group Presentations McKinsey Documents LEK PowerPoint Mercer Templates Roland Berger Frameworks Capgemini Frameworks Booz Presentations Roland Berger Templates PwC Frameworks Booz Allen Templates Strategy& Presentations Booz Templates Oliver Wyman Documents Mercer Presentations LEK Documents PwC Presentations LEK Templates IBM PowerPoint Capgemini Presentations E&Y Documents Oliver Wyman Frameworks Booz Allen Documents PwC Documents IBM Frameworks Mercer Frameworks Mercer Documents LEK Presentations Booz PowerPoint Strategy Documents Booz Frameworks A.T. Kearney Presentations Roland Berger Documents Business Frameworks E&Y Presentations Strategy& PowerPoint Deloitte PowerPoint Consulting Process A.T. Kearney Frameworks A.T. Kearney PowerPoint A.T. Kearney Templates A.T. Kearney Documents A.T. Kearney Presentations Strategy Frameworks Strategy Frameworks Compilation Strategy Methodologies Business Model Canvas Business Model Design Key Performance Indicators KPI Critical Success Factors Key Success Factors Leadership Maturity Model Business Maturity Model Core Competencies Core Competence Core Competencies Analysis Growth Strategy Corporate Strategy Corporate Culture Organizational Culture Organizational Design Organizational Alignment Organizational Effectiveness Organizational Development Gap Analysis Customer Experience User Experience Customer Strategy Sales Human Resources HR Strategy Hiring Talent Management Talent Strategy Human Resources Management Sales Strategy Interviewing Sales Management Recruitment Strategy Development Strategic Thinking Chief Strategy Officer PowerPoint Diagrams Compilation Consulting PowerPoint Templates Consulting PowerPoint Diagrams PowerPoint Diagrams Library Customer Care Contact Center Call Center Operational Excellence Process Maps Process Mapping

Receive our FREE presentation on Operational Excellence

This 50-slide presentation provides a high-level introduction to the 4 Building Blocks of Operational Excellence. Achieving OpEx requires the implementation of a Business Execution System that integrates these 4 building blocks.