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BENEFITS OF DOCUMENT

Serves as a complementary tool for your customer service training program.
Print the poster in A3/A4 size right out from your office copier machine.

DOCUMENT DESCRIPTION

The six basic rules of customer service are essential knowledge and skill for all customer service providers. They include having a positive attitude, knowing your product or service, listening to your customer, maintaining communications, solving the problem and following up.

The poster comes in two themes: color and monochrome. Formatted in PDF and in editable PPTX, the poster can be easily printed on an A3 or A4-sized paper from an office copier machine and displayed on employee workstations, or distributed together with your workshop handouts.

The poster complements the 'Six Basic Rules of Effective Customer Service' training presentation materials. It serves as a takeaway and summary of your customer service skills training program.

The Six Basic Rules of Effective Customer Service Poster describes the six rules as follow:

Rule #1: Have a positive attitude
Rule #2: Know your product or service
Rule #3: Listen to the customer
Rule #4: Maintain communications
Rule #5: Solve the problem
Rule #6: Always follow up

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Source: Six Basic Rules of Effective Customer Service Poster PDF document

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Six Basic Rules of Effective Customer Service Poster

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This business document is categorized under the function(s):

Operations Strategy, Marketing, & Sales

It applies to All Industries

File Type: PDF (pdf)

File Size: 336.8 KB

Number of Pages: 3

Related Topic(s): Customer Service

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

This product contains a supplemental PPTX document.

Terms of usage (for all documents from Operational Excellence Consulting)

Initial upload date (first version): Sep 29, 2021
Most recent version published: Sep 29, 2021

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