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Six Basic Rules of Effective Customer Service Poster (PDF)

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HIGHLIGHTS

Author: Operational Excellence Consulting TOP AUTHOR [?]

Immediate, digital download

File Type: 3-page PDF document

Secondary File: PowerPoint (PPTX)

BENEFITS OF DOCUMENT

Serves as a complementary tool for your customer service training program.
Print the poster in A3/A4 size right out from your office copier machine.
Serves as a job aid for customer service professionals to provide consistent good customer service.

DOCUMENT DESCRIPTION

This product (Six Basic Rules of Effective Customer Service Poster) is a 3-page PDF document with a supplemental PowerPoint document, which you can download immediately upon purchase.

Customer service is about how a company deals with its consumers before, during and after a purchase of a product or use of a service. It is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation. A combination of knowledge, attitude, techniques and skills are essential for the customer service professional to provide a holistic and quality customer experience.

The six basic rules of customer service are essential knowledge and skill for all customer service providers. They include having a positive attitude, knowing your product or service, listening to your customer, maintaining communications, solving the problem and following up.

The poster comes in two themes: color and monochrome. Formatted in PDF and in editable PPTX, the poster can be easily printed on an A3 or A4-sized paper from an office copier machine and displayed on employee workstations, or distributed together with your workshop handouts.

The poster complements the 'Six Basic Rules of Effective Customer Service' PPT training presentation materials. It serves as a takeaway and summary of your customer service skills training program.

The Six Basic Rules of Effective Customer Service Poster describes the six rules as follow:

Rule #1: Have a positive attitude
Rule #2: Know your product or service
Rule #3: Listen to the customer
Rule #4: Maintain communications
Rule #5: Solve the problem
Rule #6: Always follow up

Got a question about the product? Email us at [email protected] or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Customer Service PDF: Six Basic Rules of Effective Customer Service Poster PDF (PDF) Document, Operational Excellence Consulting

ABOUT THE AUTHOR: OPERATIONAL EXCELLENCE CONSULTING

Operational Excellence Consulting is a management training and consulting firm that is dedicated to helping individuals and organizations become more effective and productive in the post-pandemic new normal. [read more]

Operational Excellence Consulting has published 197 additional documents on Flevy.

Want to become an expert on Customer-centric Design (CCD)? Take a look at the Customer-centric Design (CCD) Stream, our most holistic collection of Customer-centric Design (CCD) frameworks. Full details here.

DETAILS

This business document is categorized under the function(s): Operations Strategy, Marketing, & Sales

It applies to All Industries

File Type: PDF (pdf)

File Size: 336.8 KB

Number of Pages: 3

Related Topic(s): Customer Service

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

This product contains a supplemental PPTX document.

Terms of usage (for all documents from Operational Excellence Consulting)

Initial upload date (first version): Sep 29, 2021
Most recent version published: Sep 29, 2021

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