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Six Basic Rules of Effective Customer Service Poster   3-page PDF document
$20.00

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Six Basic Rules of Effective Customer Service Poster (PDF)

File Type: 3-page PDF document
Secondary File: PowerPoint (PPTX)

Top 500 Best Practice $20.00
Crafted by a seasoned Service Excellence Expert with a proven track record at industry leaders such as Microsoft and IBM, this comprehensive poster is your guide to mastering the Six Basic Rules of Effective Customer Service.
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Lifetime document updates included with purchase.
Supplemental PPTX document also included.
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BENEFITS OF DOCUMENT

  1. Serves as a supplementary tool for your customer service training program.
  2. Print the poster in A3/A4 size right out from your office copier machine.
  3. Serves as a job aid for customer service professionals to provide consistent good customer service.

DESCRIPTION

This product (Six Basic Rules of Effective Customer Service Poster) is a 3-page PDF document with a supplemental PowerPoint document, which you can download immediately upon purchase.

Customer service is about how a company deals with its consumers before, during and after a purchase of a product or use of a service. It is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation. A combination of knowledge, attitude, techniques and skills are essential for the customer service professional to provide a holistic and quality customer experience.

The six basic rules of customer service are essential knowledge and skill for all customer service providers. They include having a positive attitude, knowing your product or service, listening to your customer, maintaining communications, solving the problem and following up.

The poster is available in two distinct themes: a vibrant color scheme and a professional monochrome version. In both formats, the poster comes in a convenient PDF as well as an editable PPTX format, enabling effortless printing on A3/A4-sized paper from standard office copier machines. This versatile resource can be prominently displayed on employee workstations or distributed alongside your training materials.

Furthermore, the poster is an ideal supplement to Customer Service training presentations. It serves as a valuable takeaway, summarizing the core principles of Service Excellence and reinforcing the key takeaways from your training.

The Six Basic Rules of Effective Customer Service Poster describes the six rules as follow:

•  Rule #1: Have a positive attitude
•  Rule #2: Know your product or service
•  Rule #3: Listen to the customer
•  Rule #4: Maintain communications
•  Rule #5: Solve the problem
•  Rule #6: Always follow up

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Customer Service PDF: Six Basic Rules of Effective Customer Service Poster PDF (PDF) Document, Operational Excellence Consulting


$20.00
Crafted by a seasoned Service Excellence Expert with a proven track record at industry leaders such as Microsoft and IBM, this comprehensive poster is your guide to mastering the Six Basic Rules of Effective Customer Service.
Add to Cart
  

OVERVIEW

File Type: PDF pdf (PDF)
Secondary File: PowerPoint pptx (PPTX)
File Size: 289.1 KB
Number of Pages: 3

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ABOUT THE AUTHOR

Additional documents from author: 224

Operational Excellence Consulting, founded in 2009 by Allan Ung, draws from extensive experience at Microsoft, IBM, and Underwriters Laboratories (UL). With over three decades of expertise in strategy deployment, customer experience design, and operational excellence, our mission is clear: empowering global individuals and organizations through Design Thinking and Lean Methodologies. [read more]

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