Six Basic Rules of Effective Customer Service Poster (PDF)

Customer service is about how a company deals with its consumers before, during and after a purchase of a product or use of a service. It is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation. A combination of knowledge, attitude, techniques and skills are essential for the customer service professional to provide a holistic and quality customer experience.

The six basic rules of customer service are essential knowledge and skill for all customer service providers. They include having a positive attitude, knowing your product or service, listening to your customer, maintaining communications, solving the problem and following up.

The poster is available in two distinct themes: a vibrant color scheme and a professional monochrome version. In both formats, the poster comes in a convenient PDF as well as an editable PPTX format, enabling effortless printing on A3/A4-sized paper from standard office copier machines. This versatile resource can be prominently displayed on employee workstations or distributed alongside your training materials.

Furthermore, the poster is an ideal supplement to Customer Service training presentations. It serves as a valuable takeaway, summarizing the core principles of Service Excellence and reinforcing the key takeaways from your training.

The Six Basic Rules of Effective Customer Service Poster describes the six rules as follow:

•  Rule #1: Have a positive attitude
•  Rule #2: Know your product or service
•  Rule #3: Listen to the customer
•  Rule #4: Maintain communications
•  Rule #5: Solve the problem
•  Rule #6: Always follow up