Please register (it's free!) or login to view the remaining preview.

If you are logged in, your referral link [?] is automatically included below.

EMBED CODE (Copy and Paste)

BENEFITS OF DOCUMENT

Serves as a complementary tool for your customer service training program.
Print the poster in A3/A4 size right out from your office copier machine.

DOCUMENT DESCRIPTION

The six basic rules of customer service are essential knowledge and skill for all customer service providers. They include having a positive attitude, knowing your product or service, listening to your customer, maintaining communications, solving the problem and following up.

The poster comes in two themes: color and monochrome. Formatted in PDF and in editable PPTX, the poster can be easily printed on an A3 or A4-sized paper from an office copier machine and displayed on employee workstations, or distributed together with your workshop handouts.

The poster complements the 'Six Basic Rules of Effective Customer Service' training presentation materials. It serves as a takeaway and summary of your customer service skills training program.

The Six Basic Rules of Effective Customer Service Poster describes the six rules as follow:

Rule #1: Have a positive attitude
Rule #2: Know your product or service
Rule #3: Listen to the customer
Rule #4: Maintain communications
Rule #5: Solve the problem
Rule #6: Always follow up

Got a question about the product? Email us at [email protected] or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Six Basic Rules of Effective Customer Service Poster PDF document

Top Flevy Author [?]

Six Basic Rules of Effective Customer Service Poster

Sold by Operational Excellence Consulting (this author has 180 documents)

$20.00

ALL FEES INCLUDED

Add to Cart

This business document is categorized under the function(s):

Operations Strategy, Marketing, & Sales

It applies to All Industries

File Type: PDF (pdf)

File Size: 336.8 KB

Number of Pages: 3

Related Topic(s): Customer Service

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

This product contains a supplemental PPTX document.

Terms of usage (for all documents from Operational Excellence Consulting)

Initial upload date (first version): Sep 29, 2021
Most recent version published: Sep 29, 2021

Ask the Author a Question

Must be logged in Click here to log in

CUSTOMER TESTIMONIALS

"I have used Flevy services for a number of years and have never, ever been disappointed. As a matter of fact, David and his team continue, time after time, to impress me with their willingness to assist and in the real sense of the word. I have concluded in fact that it is not at all just a repository of documents/resources but, in the way that David and his team manage the firm, it is like dealing with consultants always ready to assist, advise and direct you to what you really need, and they always get it right.

I am an international hospitality accomplished senior executive who has worked and lived during the past 35 years in 23 countries in 5 continents and I can humbly say that I know what customer service is, trust me.

Aside from the great and professional service that Flevy's team provide, their wide variety of material is of utmost great quality, professionally put together and most current.

Well done Flevy, keep up the great work and I look forward to continue working with you in the future and to recommend you to a variety of colleagues around the world."

– Roberto Pelliccia, Senior Executive in International Hospitality

"[Flevy] produces some great work that has been/continues to be of immense help not only to myself, but as I seek to provide professional services to my clients, it give me a large "tool box" of resources that are critical to provide them with the quality of service and outcomes they are expecting."

– Royston Knowles, Executive with 50+ Years of Board Level Experience

"If you are looking for great resources to save time with your business presentations, Flevy is truly a value-added resource. Flevy has done all the work for you and we will continue to utilize Flevy as a source to extract up-to-date information and data for our virtual and onsite presentations!"

– Debbi Saffo, President at The NiKhar Group

"As an Independent Management Consultant, I find Flevy to add great value as a source of best practices, templates and information on new trends. Flevy has matured and the quality and quantity of the library is excellent. Lastly the price charged is reasonable, creating a win-win value for the customer, Flevy and the various authors. This is truly a service that benefits the consulting industry and associated clients. Thanks for providing this service. "

– Jim Schoen, Principal at FRC Group

"I like your product. I'm frequently designing PowerPoint presentations for my company and your product has given me so many great ideas on the use of charts, layouts, tools, and frameworks. I really think the templates are a valuable asset to the job."

– Roberto Fuentes Martinez, Manager at Technology Transformation Advisory

"I have used FlevyPro for several business applications. It is a great complement to working with expensive consultants. The quality and effectiveness of the tools are of the highest standards."

– Moritz Bernhoerster, Global Sourcing Director at Fortune 500

"FlevyPro provides business frameworks from many of the global giants in management consulting that allow you to provide best in class solutions for your clients."

– David Harris, Managing Director at Futures Strategy

"One of the great discoveries that I have made for my business is the Flevy library of training materials.

As a Lean Transformation Expert, I am always making presentations to clients on a variety of topics: Training, Transformation, Total Productive Maintenance, Culture, Coaching, Tools, Leadership Behavior, etc. Flevy usually has just what I need to make my point.

It is well worth the money to purchase these presentations. Sure, I have the knowledge and information to make my point. It is another thing to create a presentation that captures what I want to say. Flevy has saved me countless hours of preparation time that is much better spent with implementation that will actually save money for my clients."

– Ed Kemmerling, Senior Lean Transformation Expert at PMG

"Flevy is now a part of my business routine. I visit Flevy at least 3 times each month.

Flevy has become my preferred learning source, because what it provides is practical, current, and useful in this era where the business world is being rewritten.

In today's environment where there are so many challenges and there is the need to make the right decisions in a short time, with so much scattered information, we are fortunate to have Flevy. Flevy investigates, selects, and puts at our disposal the best of the best to help us be successful in our work."

– Omar Hernán Montes Parra, CEO at Quantum SFE

"I have found Flevy to be an amazing resource and library of useful presentations for lean sigma, change management and so many other topics. This has reduced the time I need to spend on preparing for my performance consultation. The library is easily accessible and updates are regularly provided. A wealth of great information."

– Cynthia Howard RN, PhD, Executive Coach at Ei Leadership

SELECT CUSTOMERS

Since 2012, we have provided best practices to over 5,000 businesses and organizations of all sizes across the world—in over 130 countries. Below is just a very small sample of our customer base.

Did you know?

The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.

CUSTOMERS ALSO BOUGHT THESE DOCUMENTS

Delivering Service Excellence 136-slide PowerPoint deck $79.00 Author: Operational Excellence Consulting Customer Service Operational Excellence	Customer Service Essentials 102-slide PowerPoint deck $69.00 Author: Operational Excellence Consulting Customer Service	Guide to Delivering Best-in-Class Customer Care 78-slide PowerPoint deck $69.00 Author: P-Square Partners Customer Service Customer Care	Service Recovery 67-slide PowerPoint deck $59.00 Author: Operational Excellence Consulting Customer Service
Customer Service Basics 24-slide PowerPoint deck $49.00 Author: Operational Excellence Consulting Customer Service	Multichannel Contact Center Strategy 27-slide PowerPoint deck $25.00 This is a FlevyPro [?] document. Subscribe and save with FlevyPro! Customer Service Contact Center	Six Basic Rules of Effective Customer Service 32-slide PowerPoint deck and supporting PDF $49.00 Author: Operational Excellence Consulting Customer Service	Customer Service Plan 5-slide PowerPoint deck $20.00 Author: eemer600 Customer Service
Business Basics 2 - Operations, Customer Service, IS, & HR 25-page Word document $29.00 Author: Grant Stanley Customer Service Human Resources	Customer Service - Implementation Toolkit Excel workbook and supporting ZIP $149.00 Author: Gerard Blokdijk Customer Service	Assessment Dashboard - Customer Service Excel workbook and supporting ZIP $79.00 Author: Gerard Blokdijk Customer Service	Strategic Planning: Hoshin Kanri Strategy Deployment 133-slide PowerPoint deck and supporting ZIP $79.00 Author: Operational Excellence Consulting Strategic Planning Strategy Development Strategy Deployment & Exe ...