Flevy Management Insights Q&A
How do organizational silos impact the penny game exercise?
     Joseph Robinson    |    Organizational Silos


This article provides a detailed response to: How do organizational silos impact the penny game exercise? For a comprehensive understanding of Organizational Silos, we also include relevant case studies for further reading and links to Organizational Silos best practice resources.

TLDR Organizational silos hinder efficiency, communication, and innovation, as illustrated by the penny game exercise, necessitating strategies for integration and collaboration.

Reading time: 4 minutes

Before we begin, let's review some important management concepts, as they related to this question.

What does Organizational Silos mean?
What does Cross-Functional Collaboration mean?
What does Goal Alignment mean?
What does Digital Collaboration Tools mean?


Understanding the impact of organizational silos on the penny game exercise illuminates the broader challenges of siloed structures within organizations. The penny game, a popular lean management exercise, demonstrates the flow of work within a process and highlights the inefficiencies that can arise in sequential operations. When applied to the concept of organizational silos, the penny game serves as a metaphor for the barriers to communication and collaboration that silos create. These barriers can significantly impede an organization's ability to operate efficiently and respond agilely to market changes.

In the context of the penny game, silos can be seen as the breaks between each step in the game where communication and collaboration are limited or non-existent. This fragmentation mirrors the real-world scenario where departments or units within an organization operate independently, with minimal interaction or shared objectives. The result is often a series of bottlenecks, duplicated efforts, and missed opportunities for synergy. For instance, a 2019 McKinsey report highlighted that companies with highly connected employees see productivity increase by up to 25%. This statistic underscores the negative impact of silos on operational efficiency, which the penny game aptly simulates.

Moreover, the penny game framework reveals how silos disrupt the flow of information, leading to delayed decision-making and reduced innovation. In a siloed organization, information tends to remain within the confines of each department, preventing it from reaching other parts of the organization that could benefit from it. This lack of information flow stifles innovation, as the collaborative, cross-functional interactions necessary for innovation are curtailed. The penny game, by demonstrating how work flows (or fails to flow) through a process, underscores the critical need for breaking down these barriers to enhance organizational agility and competitiveness.

Strategies for Breaking Down Silos

To mitigate the negative impact of organizational silos as illustrated by the penny game, leaders must adopt targeted strategies. First, fostering a culture of open communication and collaboration is paramount. This involves creating formal and informal channels for cross-departmental communication, encouraging team members to share information and collaborate on projects beyond their immediate scope. Implementing regular cross-functional meetings or workshops can facilitate this exchange and help break down the invisible walls that silos create.

Second, aligning goals and metrics across the organization is crucial. Often, silos emerge because different departments have misaligned objectives that do not contribute to the organization's overall strategy. By developing a unified set of goals and performance metrics that all departments contribute towards, leaders can ensure that everyone is working towards the same end. This alignment fosters a sense of shared purpose and encourages collaboration rather than competition among departments.

Lastly, leveraging technology to enhance connectivity and collaboration across the organization can be a game-changer. Digital collaboration tools and enterprise social networks can bridge the gap between siloed teams, enabling seamless communication and information sharing. These technologies, when effectively implemented, can transform an organization's operational model, making it more integrated and responsive to changes in the external environment.

Are you familiar with Flevy? We are you shortcut to immediate value.
Flevy provides business best practices—the same as those produced by top-tier consulting firms and used by Fortune 100 companies. Our best practice business frameworks, financial models, and templates are of the same caliber as those produced by top-tier management consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture. Most were developed by seasoned executives and consultants with 20+ years of experience.

Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab

Real-World Examples

Several leading organizations have successfully tackled the challenge of silos, drawing lessons from exercises like the penny game. For example, a global technology firm implemented a company-wide agile transformation initiative that broke down traditional departmental barriers, fostering an environment of continuous collaboration and rapid iteration. This shift not only improved operational efficiency but also significantly accelerated the company's product development cycle, enhancing its competitive position in the market.

Another example comes from a multinational consumer goods company that restructured its organizational design to promote cross-functional teams. By doing so, the company eliminated the silos that had previously hindered its ability to innovate and respond to market trends. The result was a more flexible organization that could quickly adapt its strategies and operations to changing consumer preferences, driving sustained growth.

In conclusion, the penny game exercise offers valuable insights into the detrimental effects of organizational silos on efficiency, communication, and innovation. By understanding these impacts, leaders can implement strategies to foster a more integrated, collaborative, and agile organization. Whether through cultural shifts, goal alignment, or technological investments, the key is to ensure that the organization operates as a cohesive whole rather than a collection of isolated parts. In doing so, organizations not only enhance their operational efficiency but also position themselves for long-term success in an ever-changing business landscape.

Best Practices in Organizational Silos

Here are best practices relevant to Organizational Silos from the Flevy Marketplace. View all our Organizational Silos materials here.

Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.

Explore all of our best practices in: Organizational Silos

Organizational Silos Case Studies

For a practical understanding of Organizational Silos, take a look at these case studies.

Global Market Penetration Strategy for High-Performance Electronics Manufacturer

Scenario: A leading high-performance electronics manufacturer is navigating the challenge of organizational silos that impede its global market penetration efforts.

Read Full Case Study

Innovative Digital Transformation Strategy for Appliance Manufacturer

Scenario: A leading appliance manufacturer is struggling with deep-rooted organizational silos that have led to inefficiencies and a lack of innovation.

Read Full Case Study

Media Conglomerate Organizational Silo Streamlining

Scenario: The organization in question, a multinational media conglomerate, is grappling with the negative impacts of organizational silos that have led to reduced operational efficiency and a slower response to market changes.

Read Full Case Study

Strategic Diversification Plan for Boutique Hotel Chain in Eco-Tourism

Scenario: A boutique hotel chain specializing in eco-tourism faces significant challenges due to organizational silos that have led to disjointed operational practices and a lack of unified strategic direction.

Read Full Case Study

E-commerce Platform Integration for Retail Conglomerate

Scenario: The organization in question operates a large-scale e-commerce platform, serving as a digital marketplace for numerous brands and independent retailers.

Read Full Case Study

Operational Efficiency Strategy for Mid-Sized Personal Laundry Service

Scenario: A mid-sized personal laundry service is struggling to scale operations effectively due to entrenched organizational silos.

Read Full Case Study




Flevy is the world's largest knowledge base of best practices.


Leverage the Experience of Experts.

Find documents of the same caliber as those used by top-tier consulting firms, like McKinsey, BCG, Bain, Deloitte, Accenture.

Download Immediately and Use.

Our PowerPoint presentations, Excel workbooks, and Word documents are completely customizable, including rebrandable.

Save Time, Effort, and Money.

Save yourself and your employees countless hours. Use that time to work on more value-added and fulfilling activities.




Read Customer Testimonials

  •  
    "If you are looking for great resources to save time with your business presentations, Flevy is truly a value-added resource. Flevy has done all the work for you and we will continue to utilize Flevy as a source to extract up-to-date information and data for our virtual and onsite presentations!"

    – Debbi Saffo, President at The NiKhar Group
  •  
    "I like your product. I'm frequently designing PowerPoint presentations for my company and your product has given me so many great ideas on the use of charts, layouts, tools, and frameworks. I really think the templates are a valuable asset to the job."

    – Roberto Fuentes Martinez, Senior Executive Director at Technology Transformation Advisory
  •  
    "As a young consulting firm, requests for input from clients vary and it's sometimes impossible to provide expert solutions across a broad spectrum of requirements. That was before I discovered Flevy.com.

    Through subscription to this invaluable site of a plethora of topics that are key and crucial to consulting, I "

    – Nishi Singh, Strategist and MD at NSP Consultants
  •  
    "Flevy is now a part of my business routine. I visit Flevy at least 3 times each month.

    Flevy has become my preferred learning source, because what it provides is practical, current, and useful in this era where the business world is being rewritten.

    In today's environment where there are so "

    – Omar HernĂ¡n Montes Parra, CEO at Quantum SFE
  •  
    "The wide selection of frameworks is very useful to me as an independent consultant. In fact, it rivals what I had at my disposal at Big 4 Consulting firms in terms of efficacy and organization."

    – Julia T., Consulting Firm Owner (Former Manager at Deloitte and Capgemini)
  •  
    "I have used Flevy services for a number of years and have never, ever been disappointed. As a matter of fact, David and his team continue, time after time, to impress me with their willingness to assist and in the real sense of the word. I have concluded in fact "

    – Roberto Pelliccia, Senior Executive in International Hospitality
  •  
    "Flevy.com has proven to be an invaluable resource library to our Independent Management Consultancy, supporting and enabling us to better serve our enterprise clients.

    The value derived from our [FlevyPro] subscription in terms of the business it has helped to gain far exceeds the investment made, making a subscription a no-brainer for any growing consultancy – or in-house strategy team."

    – Dean Carlton, Chief Transformation Officer, Global Village Transformations Pty Ltd.
  •  
    "[Flevy] produces some great work that has been/continues to be of immense help not only to myself, but as I seek to provide professional services to my clients, it give me a large "tool box" of resources that are critical to provide them with the quality of service and outcomes they are expecting."

    – Royston Knowles, Executive with 50+ Years of Board Level Experience



Download our FREE Strategy & Transformation Framework Templates

Download our free compilation of 50+ Strategy & Transformation slides and templates. Frameworks include McKinsey 7-S Strategy Model, Balanced Scorecard, Disruptive Innovation, BCG Experience Curve, and many more.