Flevy Management Insights Q&A
What are the key challenges in integrating MDM with legacy systems, and how can they be overcome?
     David Tang    |    MDM


This article provides a detailed response to: What are the key challenges in integrating MDM with legacy systems, and how can they be overcome? For a comprehensive understanding of MDM, we also include relevant case studies for further reading and links to MDM best practice resources.

TLDR Overcome MDM and legacy system integration challenges by employing middleware, enhancing data quality, and implementing Change Management for improved Strategic Decision-Making and Operational Efficiency.

Reading time: 4 minutes

Before we begin, let's review some important management concepts, as they related to this question.

What does Data Integration Tools mean?
What does Data Quality Management mean?
What does Change Management Strategies mean?


Integrating Master Data Management (MDM) systems with legacy systems presents a unique set of challenges, primarily due to the disparate nature of modern and outdated technologies. However, with careful planning and strategic implementation, these challenges can be effectively managed and overcome. This discourse will explore the key challenges in this integration process and propose actionable solutions, drawing on authoritative sources and real-world examples where applicable.

Understanding the Complexity of Legacy Systems

Legacy systems, often characterized by their outdated technology and inflexible architecture, pose significant challenges when integrating with modern MDM solutions. The primary issue lies in the disparity between the data formats, protocols, and technologies used by legacy systems and those employed by contemporary MDM tools. This incompatibility can lead to data silos, where information is isolated and inaccessible to other parts of the organization, hindering effective data management and analysis.

Furthermore, legacy systems frequently lack comprehensive documentation, making it difficult for IT professionals to understand their intricacies and devise effective integration strategies. This lack of documentation can significantly extend the integration timeline, increasing costs and delaying the realization of benefits from the MDM system.

To overcome these challenges, businesses can employ middleware or data integration tools that act as a bridge between legacy systems and MDM solutions. These tools can translate data formats and protocols, facilitating seamless data flow between systems. Additionally, investing in reverse engineering efforts to document legacy system architectures can provide valuable insights that aid in integration planning and execution.

Are you familiar with Flevy? We are you shortcut to immediate value.
Flevy provides business best practices—the same as those produced by top-tier consulting firms and used by Fortune 100 companies. Our best practice business frameworks, financial models, and templates are of the same caliber as those produced by top-tier management consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture. Most were developed by seasoned executives and consultants with 20+ years of experience.

Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab

Data Quality and Consistency Issues

Data residing in legacy systems often suffers from quality and consistency issues, such as duplicates, inaccuracies, and outdated information. When integrating with MDM systems, these issues can propagate, undermining the integrity of the master data and compromising decision-making processes. Ensuring data quality is paramount for the success of MDM initiatives, as the primary goal of MDM is to provide a single, accurate view of critical business data.

Addressing data quality and consistency issues requires a comprehensive data cleansing and enrichment process before integration. This involves identifying and correcting inaccuracies, removing duplicates, and standardizing data formats. Advanced data quality tools can automate much of this process, leveraging machine learning algorithms to enhance accuracy and efficiency.

Moreover, establishing ongoing data governance practices is essential to maintain data quality over time. This includes defining clear data ownership, standardizing data entry processes, and implementing regular data quality audits. By prioritizing data quality and consistency, businesses can maximize the benefits of MDM and ensure reliable, actionable insights.

Change Management and Organizational Alignment

Integrating MDM with legacy systems is not solely a technical challenge; it also requires significant organizational change. Resistance to change is a common obstacle, as employees may be accustomed to existing processes and systems. Without proper management, this resistance can hinder the adoption of the new MDM system and its integration with legacy systems.

Effective change management strategies involve clear communication of the benefits and goals of the MDM initiative, as well as engaging stakeholders throughout the integration process. This includes providing training and support to ensure that employees are comfortable and proficient with the new system. Demonstrating quick wins and the tangible benefits of the MDM system can also help build momentum and support for the change.

Aligning the MDM integration with broader organizational goals and strategies is crucial for securing executive support and resources. By positioning the MDM initiative as a key component of Digital Transformation or Operational Excellence efforts, businesses can ensure that it receives the attention and investment it requires. Furthermore, establishing a cross-functional team to oversee the integration can foster collaboration and ensure that the MDM system aligns with the needs of different parts of the organization.

In conclusion, integrating MDM with legacy systems is a complex but surmountable challenge. By addressing the technical disparities, prioritizing data quality, and managing organizational change effectively, businesses can unlock the full potential of MDM to drive strategic decision-making and operational efficiency.

Best Practices in MDM

Here are best practices relevant to MDM from the Flevy Marketplace. View all our MDM materials here.

Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.

Explore all of our best practices in: MDM

MDM Case Studies

For a practical understanding of MDM, take a look at these case studies.

Data Management Enhancement for D2C Apparel Brand

Scenario: The company is a direct-to-consumer (D2C) apparel brand that has seen a rapid expansion of its online customer base.

Read Full Case Study

Master Data Management Enhancement in Luxury Retail

Scenario: The organization in question operates within the luxury retail sector, facing the challenge of inconsistent and siloed data across its global brand portfolio.

Read Full Case Study

Data Management Framework for Mining Corporation in North America

Scenario: A multinational mining firm is grappling with data inconsistencies and inefficiencies across its international operations.

Read Full Case Study

Master Data Management in Luxury Retail

Scenario: The organization is a prominent player in the luxury retail sector, facing challenges in harmonizing product information across multiple channels.

Read Full Case Study

Data Management Overhaul for Telecom Operator

Scenario: The organization is a mid-sized telecom operator in North America grappling with legacy systems that impede the flow of actionable data.

Read Full Case Study

Master Data Management Strategy for Luxury Retail in Competitive Market

Scenario: The organization is a high-end luxury retailer facing challenges in synchronizing its product information across multiple channels.

Read Full Case Study




Flevy is the world's largest knowledge base of best practices.


Leverage the Experience of Experts.

Find documents of the same caliber as those used by top-tier consulting firms, like McKinsey, BCG, Bain, Deloitte, Accenture.

Download Immediately and Use.

Our PowerPoint presentations, Excel workbooks, and Word documents are completely customizable, including rebrandable.

Save Time, Effort, and Money.

Save yourself and your employees countless hours. Use that time to work on more value-added and fulfilling activities.




Read Customer Testimonials

  •  
    "Flevy is now a part of my business routine. I visit Flevy at least 3 times each month.

    Flevy has become my preferred learning source, because what it provides is practical, current, and useful in this era where the business world is being rewritten.

    In today's environment where there are so "

    – Omar HernĂ¡n Montes Parra, CEO at Quantum SFE
  •  
    "As a consulting firm, we had been creating subject matter training materials for our people and found the excellent materials on Flevy, which saved us 100's of hours of re-creating what already exists on the Flevy materials we purchased."

    – Michael Evans, Managing Director at Newport LLC
  •  
    "I have used Flevy services for a number of years and have never, ever been disappointed. As a matter of fact, David and his team continue, time after time, to impress me with their willingness to assist and in the real sense of the word. I have concluded in fact "

    – Roberto Pelliccia, Senior Executive in International Hospitality
  •  
    "As a consultant requiring up to date and professional material that will be of value and use to my clients, I find Flevy a very reliable resource.

    The variety and quality of material available through Flevy offers a very useful and commanding source for information. Using Flevy saves me time, enhances my expertise and ends up being a good decision."

    – Dennis Gershowitz, Principal at DG Associates
  •  
    "As a small business owner, the resource material available from FlevyPro has proven to be invaluable. The ability to search for material on demand based our project events and client requirements was great for me and proved very beneficial to my clients. Importantly, being able to easily edit and tailor "

    – Michael Duff, Managing Director at Change Strategy (UK)
  •  
    "Last Sunday morning, I was diligently working on an important presentation for a client and found myself in need of additional content and suitable templates for various types of graphics. Flevy.com proved to be a treasure trove for both content and design at a reasonable price, considering the time I "

    – M. E., Chief Commercial Officer, International Logistics Service Provider
  •  
    "I have used FlevyPro for several business applications. It is a great complement to working with expensive consultants. The quality and effectiveness of the tools are of the highest standards."

    – Moritz Bernhoerster, Global Sourcing Director at Fortune 500
  •  
    "The wide selection of frameworks is very useful to me as an independent consultant. In fact, it rivals what I had at my disposal at Big 4 Consulting firms in terms of efficacy and organization."

    – Julia T., Consulting Firm Owner (Former Manager at Deloitte and Capgemini)



Download our FREE Strategy & Transformation Framework Templates

Download our free compilation of 50+ Strategy & Transformation slides and templates. Frameworks include McKinsey 7-S Strategy Model, Balanced Scorecard, Disruptive Innovation, BCG Experience Curve, and many more.