Flevy Management Insights Case Study
Telecom Infrastructure Expansion Strategy for Professional Services Firm


Fortune 500 companies typically bring on global consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture, or boutique consulting firms specializing in McKinsey 3 Horizons Model to thoroughly analyze their unique business challenges and competitive situations. These firms provide strategic recommendations based on consulting frameworks, subject matter expertise, benchmark data, KPIs, best practices, and other tools developed from past client work. We followed this management consulting approach for this case study.

TLDR The organization faced stagnation in growth and needed to align its service offerings and innovation with the McKinsey 3 Horizons Model to ensure long-term sustainability. The initiative resulted in a 15% increase in revenue from Horizon 2 services and a 25% ROI on Horizon 3 investments, highlighting the importance of structured innovation and effective resource allocation for sustained growth.

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Consider this scenario: The organization is a professional services provider specializing in telecom infrastructure.

It is grappling with the challenge of aligning its current service offerings, market expansion plans, and innovation pipeline with the McKinsey 3 Horizons Model. Despite a strong market presence, the organization's growth has plateaued, and there is a pressing need to diversify its portfolio to ensure long-term sustainability and shareholder value.



The organization's situation indicates potential disconnects in strategic alignment across the McKinsey 3 Horizons Model, where immediate revenue-generating services (Horizon 1) might be overshadowing the development of emergent opportunities (Horizon 2) and creating transformative business ideas (Horizon 3). The hypotheses could be that Horizon 1 activities are consuming disproportionate resources, or there is inadequate investment in Horizons 2 and 3, which are critical for future growth.

McKinsey 3 Horizons Strategic Analysis and Execution Methodology

To address the organization's challenges within the McKinsey 3 Horizons framework, a structured methodology is crucial. This process will ensure a balanced portfolio and drive sustainable growth. Benefits include a clear roadmap for innovation, effective resource allocation, and enhanced competitive advantage.

  1. Assessment of Current Portfolio: We will evaluate the organization's existing service offerings, identifying how they align with the 3 Horizons. Key questions include the current profitability of each service, their lifecycle stage, and resource allocation.
  2. Market and Trends Analysis: Understanding market trends and customer needs is essential. We will analyze market dynamics, emerging trends, and conduct competitor benchmarking to identify growth opportunities.
  3. Horizon Planning: Each Horizon requires unique strategies. We will define clear objectives for each, determining the necessary investments and potential partnerships for innovation and growth.
  4. Execution Roadmap: A detailed action plan will be developed, outlining the steps to achieve the objectives set for each Horizon, including timelines, milestones, and responsible parties.
  5. Performance Monitoring: Establishing KPIs and regular review mechanisms will ensure the organization is on track to meet its strategic objectives across all Horizons.

For effective implementation, take a look at these McKinsey 3 Horizons Model best practices:

McKinsey 3 Horizons of Growth (31-slide PowerPoint deck)
McKinsey‘s Three Horizons of Growth (144-slide PowerPoint deck)
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Challenges & Considerations

  • Ensuring executive buy-in and cross-functional collaboration is critical to align the different parts of the organization with the Horizon goals.
  • A balance must be struck between investing in current successful services and allocating resources to more speculative, future-oriented projects.
  • Adapting to market changes and remaining agile while executing a long-term strategy can be challenging but is necessary for the organization's growth.

McKinsey 3 Horizons Model Implementation KPIs

KPIS are crucial throughout the implementation process. They provide quantifiable checkpoints to validate the alignment of operational activities with our strategic goals, ensuring that execution is not just activity-driven, but results-oriented. Further, these KPIs act as early indicators of progress or deviation, enabling agile decision-making and course correction if needed.


Efficiency is doing better what is already being done.
     – Peter Drucker

  • Revenue Growth by Horizon
  • Percentage of Revenue from New Services
  • ROI on Horizon 2 and 3 Investments
  • Innovation Pipeline Strength

For more KPIs, take a look at the Flevy KPI Library, one of the most comprehensive databases of KPIs available. Having a centralized library of KPIs saves you significant time and effort in researching and developing metrics, allowing you to focus more on analysis, implementation of strategies, and other more value-added activities.

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Implementation Insights

In implementing the McKinsey 3 Horizons Model, the organization discovered the need to foster a culture of innovation. A study by McKinsey found that 84% of executives say that innovation is important to their growth strategy, but only 6% are satisfied with their innovation performance. This disparity highlights the importance of a structured approach to innovation within the organization.

Project Deliverables

  • Strategic Plan Overview (PowerPoint)
  • Service Portfolio Analysis (Excel)
  • Market Research Summary (Word)
  • Horizon Roadmaps (PowerPoint)
  • Resource Allocation Framework (Excel)

Explore more McKinsey 3 Horizons Model deliverables

McKinsey 3 Horizons Model Best Practices

To improve the effectiveness of implementation, we can leverage best practice documents in McKinsey 3 Horizons Model. These resources below were developed by management consulting firms and McKinsey 3 Horizons Model subject matter experts.

Case Studies

  • A leading telecom company implemented the 3 Horizons Model to diversify its offerings, resulting in a 30% increase in emerging services revenue within two years.
  • A global consulting firm adopted the model to prioritize digital transformation initiatives, leading to a significant enhancement in their market positioning.

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Resource Reallocation for Horizon Growth

One critical aspect of implementing the McKinsey 3 Horizons Model is the reallocation of resources to ensure each horizon receives adequate attention and investment. It is imperative for the sustainability of the organization's growth trajectory to balance the immediate returns from Horizon 1 with the future potential of Horizons 2 and 3. Resource reallocation does not merely involve financial capital but also human capital, where talent is directed toward innovation and emerging opportunities.

According to McKinsey, companies that reallocate resources regularly report an average of 30% higher returns to shareholders than those that do not. This underscores the importance of dynamic resource reallocation as part of a strategic execution methodology. The organization must continuously assess and realign its resource distribution to ensure that it can capitalize on new opportunities without sacrificing the profitability of its core business.

Measuring Success in Horizon 2 and 3 Initiatives

Success in Horizon 2 and 3 initiatives often requires different metrics than those applied to more mature, Horizon 1 businesses. While Horizon 1 can be measured with traditional financial metrics such as revenue growth and profit margins, Horizons 2 and 3 may require metrics focused on market potential, customer engagement, and the rate of innovation. It's crucial to establish clear KPIs for these horizons that reflect the strategic objectives and potential of the initiatives being pursued.

As per BCG's analysis, companies that excel in innovation see 4 to 7 percentage points more in shareholder return compared with the average company. To achieve similar success, the organization must not only set ambitious goals for their Horizon 2 and 3 initiatives but also create a robust measurement system that tracks progress and fosters a culture of continuous improvement and agility.

Integrating Acquisitions into the 3 Horizons Framework

Acquisitions can play a significant role in accelerating the organization's progress across the 3 Horizons. They can provide immediate boosts to Horizon 1 through added revenue streams and can also fill gaps in Horizons 2 and 3 by bringing in new technologies or capabilities. However, the integration of acquisitions requires careful planning to ensure alignment with the strategic objectives and culture of the organization.

A study by Deloitte revealed that 40% of executives believe that integrating acquisitions is their primary challenge in achieving a successful M&A. The organization must have a clear integration strategy that not only focuses on financial and operational integration but also on aligning acquired entities with the strategic goals of the 3 Horizons. This will enable the organization to leverage acquisitions to build a stronger, more diversified portfolio that can withstand market fluctuations and drive long-term growth.

Ensuring Organizational Alignment with the 3 Horizons Strategy

Implementing the 3 Horizons Model requires a fundamental shift in how the organization views growth and innovation. This shift must be reflected in the culture and mindset of every employee, from the C-suite to the front lines. Achieving this level of alignment necessitates clear communication of the strategy and its objectives, along with consistent reinforcement through training, performance management systems, and incentives.

According to a PwC survey, 84% of CEOs are concerned about the availability of key skills, particularly as it relates to innovation and adapting to change. For the organization to fully embrace the 3 Horizons Model, it must invest in developing the necessary skills and competencies that support strategic objectives across all horizons. This includes fostering a culture that encourages experimentation, tolerates calculated risks, and rewards long-term thinking.

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Key Findings and Results

Here is a summary of the key results of this case study:

  • Increased revenue growth by 15% in Horizon 2 services, surpassing the target set during the implementation.
  • Expanded the percentage of revenue from new services to 20%, demonstrating successful diversification beyond Horizon 1 offerings.
  • Achieved a 25% ROI on Horizon 3 investments, indicating the successful development of transformative business ideas.
  • Enhanced the innovation pipeline strength by implementing a structured approach, fostering a culture of innovation within the organization.

The initiative has yielded notable successes, particularly in driving revenue growth in Horizon 2 services and diversifying the revenue streams with new services. The achieved ROI on Horizon 3 investments underscores the organization's ability to develop transformative business ideas. However, the results also revealed challenges in balancing resource allocation between immediate revenue-generating services and future-oriented projects. The organization should consider refining its resource reallocation strategy to ensure sustainable growth across all horizons. Additionally, establishing clearer KPIs for Horizon 2 and 3 initiatives and integrating acquisitions into the 3 Horizons framework can further enhance the outcomes. Moving forward, the organization should focus on refining resource allocation strategies, setting clearer KPIs for Horizon 2 and 3 initiatives, and integrating acquisitions into the 3 Horizons framework to drive sustained growth and innovation.

Source: Maritime Industry Digital Transformation Initiative, Flevy Management Insights, 2024

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