Download Automation Consulting Best Practices

What Is Automation?

Automation is the use of technology to perform tasks with minimal human intervention, streamlining processes and increasing efficiency. Effective automation drives operational excellence and frees up talent for higher-value work. It’s not just about efficiency—it's a catalyst for Innovation and Business Transformation.

When Elon Musk, CEO of Tesla, famously said "You can't have a person driving a two-ton death machine," he was alluding to the future of automation (in this case, his pursuit of full service driving capabilities with Tesla). Automation not only paves the way for innovation and increased productivity but also comes with its own set of challenges management must master.

Understanding The Impact of Automation

According to a McKinsey Global Institute report, as many as 375 million workers worldwide may need to switch occupational categories and learn new skills by 2030 due to automation. This seismic shift urges a rethinking of workforce strategies and corporate responsibility.

Best Practices for Managing Automation

Strategic Planning plays a crucial role in designing the path towards automation. A meticulous and well-designed plan allows fully utilizing automation capabilities while considering employee implications.

• Identifying the right activities: Automation should not indiscriminately replace human tasks. Leadership needs to identify repetitive, high-volume, and low-complexity tasks for automation, ensuring that it adds value.

• Upskilling the workforce: Rather than treating automation solely as a cost-cutting measure, it should be seen as a tool for enhancing workforce capabilities. Investing in employee upskilling and reskilling will leverage automation's power and maintain employee morale.

• Strong governance: Organizations should establish clear guidelines and accountability frameworks to ensure that automation aligns with the company's overall objectives and risk tolerance.

A thoughtful approach toward automation significantly aids in managing the Digital Transformation journey of a company.

Unique Insights on Automation

Automation goes beyond replacing human effort with machines. It is a significant component of Operational Excellence, contributing to increased productivity and capacity. PwC's Automation Is a Game Changer report emphasizes on the importance of using automation to eliminate non-value-adding activities, enabling organizations to focus on key decision-making.

Key Principles Influencing Automation

C-suite executives must balance automation with other factors such as Strategy Development, Risk Management, Performance Management, and Change Management.

Change Management: Executives must implement processes to manage and guide their workforce through the transition.

Performance Management: Introducing automation will redefine employee KPIs. Clear goals and measurable outcomes will be needed to assess the effectiveness of the automation initiative.

Strategy Development: Automation should only be considered if it aligns with your overall company strategy. Injecting automation without clear strategic goals will only add complexity to the business, instead of the desired simplification and efficiency.

Risk Management: With automation comes inherent risk, including security and privacy breaches. Identifying and managing these risks is paramount to the success of any automation project.

Finally, any successful automation project circles back to Leadership. Forward-thinking leaders prioritize the well-being of their workforce, adapt their company culture to the changing landscape, and harness the power of automation in transformative ways.

To put it succinctly - automation, when incorporated effectively, is not about replacing humans but about empowering them. Through careful strategic planning and leadership, businesses can harness the full potential of automation, delighting clients and workers alike while driving operational excellence.