Customer Satisfaction Analysis (7-slide PPT PowerPoint presentation (PPT)) Preview Image

Flevy is the marketplace for business best practices.

Loading preview images...

Customer Satisfaction Analysis (PowerPoint PPT)

Name: Customer Satisfaction Analysis PowerPoint
Brand: LearnPPT Consulting
Availability: InStock
Rating: 4.9 (8 reviews)

PowerPoint (PPT) 7 Slides FlevyPro Document

Sorry, this document is currently only available to FlevyPro subscribers.

You can join FlevyPro for only $39/month.

Immediate download

Tier 1 Slide Format [?]

Free lifetime updates

Trusted by over 10,000+ clients

DESCRIPTION

This product (Customer Satisfaction Analysis) is a 7-slide PPT PowerPoint presentation (PPT), which you can download immediately upon purchase.

This primer shows a 4-step process to Customer Satisfaction Analysis. It also includes a few templates and output examples.

This framework is part of the Complete Business Frameworks Reference Guide, a comprehensive collection of 50+ frameworks (spanning 350+ slides). This document is one of the most sold ones on the Flevy documents marketplace.

This PPT delves into the granular details of customer satisfaction metrics, providing a robust KPI profile that includes definitions, calculation formulas, and the origin of data. It is designed to help executives pinpoint areas of improvement and track performance over time. The structured approach ensures that every aspect of customer feedback is quantified and actionable.

The analysis framework includes a comprehensive breakdown of survey frequency and the specific recipients of KPIs, ensuring that data collection is both systematic and targeted. This allows for a more nuanced understanding of customer sentiments and the ability to address issues promptly. The document also highlights the significance of benchmarking against previous years' results to gauge progress and identify trends.

Risk considerations are thoroughly examined, with a focus on potential losses in customer relationships and brand image. The document outlines intervention rules to mitigate these risks, emphasizing the importance of extending quality management practices and increasing goodwill. This makes it an indispensable tool for any executive looking to enhance customer satisfaction and loyalty.

Got a question about the product? Email us at flevypro@flevy.com. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Customer Satisfaction PowerPoint Slides: Customer Satisfaction Analysis PowerPoint (PPT) Presentation, LearnPPT Consulting

Sorry, this document is currently only available to FlevyPro subscribers.

You can join FlevyPro for only $39/month.

Did you need more documents?

Consider a FlevyPro subscription from $39/month. View plans here.

ABOUT THE AUTHOR

Author: LearnPPT Consulting

Additional documents from author: 130

We are a team of management consultants trained by top tier global consulting firms (including McKinsey, BCG, Deloitte, EY, Capgemini) with a collective experience of several decades. We specialize in business frameworks based on real-life consulting engagements.

We have served 100s of clients that range from Fortune 500 companies to tech startups to $1B+ private companies. [read more]

ABOUT FLEVYPRO

FlevyPro is a subscription service for on-demand business frameworks and analysis tools. FlevyPro subscribers receive access to an exclusive library of curated business documents—business framework primers, presentation templates, Lean Six Sigma tools, and more—among other exclusive benefits.

Click here to learn more about FlevyPro and its benefits.

Did you know?

The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.

Trusted by over 10,000+ Client Organizations

Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.

Read Customer Testimonials

"I have used Flevy services for a number of years and have never, ever been disappointed. As a matter of fact, David and his team continue, time after time, to impress me with their willingness to assist and in the real sense of the word. I have concluded in fact

... [read more]

– Roberto Pelliccia, Senior Executive in International Hospitality

"I like your product. I'm frequently designing PowerPoint presentations for my company and your product has given me so many great ideas on the use of charts, layouts, tools, and frameworks. I really think the templates are a valuable asset to the job."

– Roberto Fuentes Martinez, Senior Executive Director at Technology Transformation Advisory

"Flevy is our 'go to' resource for management material, at an affordable cost. The Flevy library is comprehensive and the content deep, and typically provides a great foundation for us to further develop and tailor our own service offer."

– Chris McCann, Founder at Resilient.World

"Flevy is now a part of my business routine. I visit Flevy at least 3 times each month.

Flevy has become my preferred learning source, because what it provides is practical, current, and useful in this era where the business world is being rewritten.

In today's environment where there are so

... [read more]

– Omar Hernán Montes Parra, CEO at Quantum SFE

"As a small business owner, the resource material available from FlevyPro has proven to be invaluable. The ability to search for material on demand based our project events and client requirements was great for me and proved very beneficial to my clients. Importantly, being able to easily edit and tailor

... [read more]

– Michael Duff, Managing Director at Change Strategy (UK)

"One of the great discoveries that I have made for my business is the Flevy library of training materials.

As a Lean Transformation Expert, I am always making presentations to clients on a variety of topics: Training, Transformation, Total Productive Maintenance, Culture, Coaching, Tools, Leadership Behavior, etc. Flevy

... [read more]

– Ed Kemmerling, Senior Lean Transformation Expert at PMG

"The wide selection of frameworks is very useful to me as an independent consultant. In fact, it rivals what I had at my disposal at Big 4 Consulting firms in terms of efficacy and organization."

– Julia T., Consulting Firm Owner (Former Manager at Deloitte and Capgemini)

"Flevy.com has proven to be an invaluable resource library to our Independent Management Consultancy, supporting and enabling us to better serve our enterprise clients.

The value derived from our [FlevyPro] subscription in terms of the business it has helped to gain far exceeds the investment made, making a subscription a no-brainer for any growing consultancy – or in-house strategy team."

– Dean Carlton, Chief Transformation Officer, Global Village Transformations Pty Ltd.