Complete Service Design & Innovation Toolkit (Document Bundle)
DESCRIPTION
This bundle consists of:
1. Service Design
2. Design Thinking Workshop Guide
3. Customer Journey Mapping
4. Value Proposition Canvas
5. Business Model Canvas
Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form.
THERE ARE 5 PRODUCTS IN THIS BUNDLE:
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Service Design means Design Thinking for Services. Service Design, or Experience Design, CX, UX or what ever you might call it is not just about thinking: Design in general is... [read more]
Individual Price: $79.00
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[NOTE: Our Design Thinking presentation has been trusted by an array of prestigious organizations, including industry leaders such as Apple, MIT, NASA, Ford,... [read more]
Individual Price: $89.00
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Customer Journey Mapping is the process of creating a graphical representation of the steps and stages a customer goes through to experience a product, service, an online... [read more]
Individual Price: $79.00
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The Value Proposition Canvas is a tool developed by Strategyzer which can be applied to understand your customers' needs, and design products and services they... [read more]
Individual Price: $79.00
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The Business Model Canvas (BMC) is a modern, adaptive strategic framework designed for developing new or redesigning existing business models to create a... [read more]
Individual Price: $79.00
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ABOUT THE AUTHOR
Operational Excellence Consulting, founded in 2009 by Allan Ung, draws from extensive experience at Microsoft, IBM, and Underwriters Laboratories (UL). We specialize in strategy deployment, customer experience design, and operational excellence, applying Design Thinking, Lean, and Systems Thinking to maximize customer value and minimize waste.
Our
... [read more]
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