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Incident & Service Request Management Process (ITIL ISO 20000) (Word DOCX)

Author: Md Monirul Islam

File Type: 37-page Word document

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BENEFITS OF DOCUMENT

Organization can get ready made process as best practice and will help for Audir Compliance
This will help to ensure consistent service
This can help for future certification purpose of organization

DOCUMENT DESCRIPTION

This product (Incident & Service Request Management Process [ITIL ISO 20000]) is a 37-page Word document, which you can download immediately upon purchase.

Incident and Service Request Management Process (Request Fulfillment Process) are one of the Major process of ITIL which aims to quick restoration of IT Service. This process is designed as per ITIL and ISO 20K and can be easily fit into major organization. Individual organization can follow this process for their IT Operation and do the tailoring accordingly. Many IT Operation people dont relate interruption with business value that is being lost.

Hence, for any interruption, if they focus on restoring service first instead of doing detail analysis in primary stage, interruption will be less. If interruption is less, business loss will be less too which can be revenue loss, reputation loss, productivity loss etc

Incidents and service requests are different too which required different focus in terms of Analysis. Like Service Request are mainly for increasing business productivity by serving different IT related requests where incident are interruption to business.

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Source: Best Practices in Incident Management, ISO 20000 Word: Incident & Service Request Management Process (ITIL ISO 20000) Word (DOCX) Document, Md Monirul Islam

ABOUT THE AUTHOR: MD MONIRUL ISLAM

Working for 13 Years in IT Service area handling large IT support operations, IT asset management operations, service management and user experiences. Experienced in designing process as per ITIL too. I have designed CSI process of multinational organizations with implementation. Experienced in measuring Service Experiences to improve IT Services. Worked in ISO:20000 Project of a large corporate company.

Kindly check my LinkedIn Profile....

Md Monirul Islam has published 4 additional documents on Flevy.

$50.00

All fees included. Immediate download upon purchase.

Add to Cart

DOCUMENT DETAILS

File Type: Word

(docx)

File Size: 1.2 MB

Number of Pages: 37

Related Topic(s): Incident Management ISO 20000

Immediate digital download upon purchase.

Lifetime document updates included with purchase.

Completely editable & customizable DOCX document.

Initial upload date (first version): May 3, 2018

Most recent version published: May 4, 2018

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