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Incident & Service Request Management Process (ITIL ISO 20000)   37-page Word document
$40.00

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Incident & Service Request Management Process (ITIL ISO 20000) (Word DOCX)

File Type: 37-page Word document

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BENEFITS OF DOCUMENT

  1. Organization can get ready made process as best practice and will help for Audir Compliance
  2. This will help to ensure consistent service
  3. This can help for future certification purpose of organization

DESCRIPTION

This product (Incident & Service Request Management Process [ITIL ISO 20000]) is a 37-page Word document, which you can download immediately upon purchase.

Incident and Service Request Management Process (Request Fulfillment Process) are one of the Major process of ITIL which aims to quick restoration of IT Service. This process is designed as per ITIL and ISO 20K and can be easily fit into major organization. Individual organization can follow this process for their IT Operation and do the tailoring accordingly. Many IT Operation people dont relate interruption with business value that is being lost.

Hence, for any interruption, if they focus on restoring service first instead of doing detail analysis in primary stage, interruption will be less. If interruption is less, business loss will be less too which can be revenue loss, reputation loss, productivity loss etc

Incidents and service requests are different too which required different focus in terms of Analysis. Like Service Request are mainly for increasing business productivity by serving different IT related requests where incident are interruption to business.

This Word document provides a comprehensive framework for managing incidents and service requests, ensuring that your IT operations align with industry standards. It includes detailed process flows, roles and responsibilities, and key performance indicators to help streamline your IT service management. The clear delineation of tasks and accountability ensures that every team member knows their role in maintaining service continuity and efficiency.

The visual aids and charts included in the document make it easy to understand and implement the processes. This resource is essential for any organization looking to enhance their ITIL and ISO 20000 compliance, improve service delivery, and minimize business disruptions.

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Incident Management, ISO 20000 Word: Incident & Service Request Management Process (ITIL ISO 20000) Word (DOCX) Document, Md Monirul Islam


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OVERVIEW

File Type: Word docx (DOCX)
File Size: 1.2 MB
Number of Pages: 37

ABOUT THE AUTHOR

Additional documents from author: 4

Working for 13 Years in IT Service area handling large IT support operations, IT asset management operations, service management and user experiences. Experienced in designing process as per ITIL too. I have designed CSI process of multinational organizations with implementation. Experienced in measuring Service Experiences to improve IT Services. Worked in ISO:20000 Project of a large corporate company.

Kindly check my LinkedIn Profile....

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