Want FREE Templates on Organization, Change, & Culture? Download our FREE compilation of 50+ slides. This is an exclusive promotion being run on LinkedIn.

  Please register (it's free!) or login to view the remaining preview.
If you are logged in, your referral link [?] is automatically included below.
EMBED CODE (Copy and Paste)


  1. Provides a framework for educating employees on the basics of quality.
  2. Provides a tool to generate quality awareness and develop a quality culture.
  3. Provides guidelines on demonstrating personal quality standards.


In today's business, quality is as important as it was ever before. As a key driver of customer satisfaction, quality transcends from products and services to the business model and customer experience. Moreover, successful Lean organizations in Japan are built on a strong foundation of quality. For without quality, delivering faster or cheaper is of no value to the customer.

This presentation introduces the basic concepts, philosophies and principles of quality. It includes the definitions of quality, benefits of quality improvement, teachings of the quality gurus, key elements of total quality, business excellence models, quality system and the methods and tools for quality improvement.

Also highlighted are the key quality mindsets and practices at the individual level: inspection is a poor substitute for quality; treat the next process as customer; quality begins with me; continuous improvement; and personal quality standards.

NOTE: This training package includes:
1. Introduction to Quality training presentation (PowerPoint format, 16:9 widescreen)
2. The Inspection Exercise (PowerPoint format, 4:3 standard screen) - FREE


1. Gain knowledge on the key concepts, philosophies and principles of Quality
2. Understand the Total Quality frameworks, methods and tools
3. Identify the challenges and best practices of Total Quality


1. Key Concepts of Quality
2. Quality Philosophies and Principles
3. Quality Frameworks and Models
4. Quality Improvement Methods and Tools
5. Challenges and Best Practices

Got a question about the product? Email us at [email protected] or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Introduction to Quality PowerPoint document

Top Flevy Author [?]

Introduction to Quality

Sold by Operational Excellence Consulting (this author has 180 documents)


Add to Cart

This business document is categorized under the function(s):

It applies to All Industries

File Type: PowerPoint (pptx)

File Size: 22.7 MB

Number of Slides: 106 (includes cover, transition slides)

Related Topic(s): Quality Management & Assurance

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

This product contains a supplemental PPTX document.

Terms of usage (for all documents from Operational Excellence Consulting)

Initial upload date (first version): Jul 23, 2021
Most recent version published: Jul 26, 2021

Ask the Author a Question

Must be logged in Click here to log in



Since 2012, we have provided best practices to over 5,000 businesses and organizations of all sizes across the world—in over 130 countries. Below is just a very small sample of our customer base.

Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.


83-slide PowerPoint deck and supporting ZIP
121-slide PowerPoint deck
66-slide PowerPoint deck and supporting Excel workbook
Excel workbook and supporting ZIP
76-slide PowerPoint deck
26-slide PowerPoint deck
61-slide PowerPoint deck



Become your organization's resident expert on...

Interested in something else? Browse our 350+ Business Toolkits of best practices, each focused on a specific management topic.