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  1. Provides a holistic framework based on Lean principles to improve IT service delivery.
  2. Provides guidelines on how to apply Lean methods and tools to improve IT service delivery.
  3. Includes examples of Lean applications related to IT-related service delivery.


Lean IT is a management philosophy based on the Toyota Production System (TPS). With Lean IT, you will be able to enhance value for your customers by improving service delivery and eliminating waste. Simply put, by becoming a Lean organization, you will be able to increase productivity and create greater customer value with less resources.

Applying Lean methods to IT service delivery is easy: With the 5S sort technique, tickets can be sorted by complexity and allows System Administrators to build rhythm and increase productivity; using visual management, monitoring queue levels on visual board enables real time decision-making and the ability to flex manpower as required; for helpdesk teams, you can implement labor management to match resources to workload demand.

This training presentation is especially tailored for the IT services industry. By teaching this presentation to IT service providers and employees, they will have a better understanding of the Lean principles and approach to eliminating waste, and will be more forthcoming to lead and participate in the Lean implementation process.

NOTE: This training package includes:
1. Lean IT Services training presentation (PowerPoint format)
2. Lean poster (PDF format, in color and monochrome, printable in A3 size)
3. Eight Wastes of Lean poster (PDF format, in color and monochrome, printable in A3 size)


1. Understand the principles and key concepts of Lean IT
2. Acquire knowledge on the key Lean methods and tools and their applications to eliminate waste and create increased value for customers
3. Identify ways to develop "Kaizen eyes" to look for improvement opportunities
4. Describe the various Lean roles


1. Introduction to Lean Thinking
•  IT imperatives
•  Lean adoption in various environments
•  Impact of Lean principles in industry
•  Lean applications in service environments
•  What is Lean?
•  Lean principles
•  What Lean is not
•  How does Lean relate to IT?
•  Lean facilitates a culture change
•  Traditional culture vs. Lean culture
•  Lean management framework
•  Why Lean IT?
•  What is Lean IT?
•  Benefits of Lean

2. Key Concepts of Lean Thinking
•  Methods to increase productivity
•  Value and waste
•  Cost reduction principle
•  Eight types of waste in IT services
•  Examples of value-added activities in IT services
•  Examples of waste in IT services
•  Lean emphasis
•  Lean thinking philosophy

3. Common Lean Methods & Tools
•  Muda, Mura & Muri
•  Gemba framework
•  5S principles
•  Visual management
•  Office layout
•  Spaghetti diagram
•  Value stream mapping
•  Standard work
•  Heijunka (Load levelling)
•  Fexible workforce
•  Quality at source
•  Poka yoke (error-proofing)
•  Kaizen
•  PDCA problem solving
•  Pareto chart
•  5 whys
•  Cause and effect diagram

4. Ways to develop "Kaizen Eyes"
•  What are "Kaizen eyes"?
•  Ways to develop "Kaizen eyes"

5. Lean Roles
•  Lean steering committee
•  Lean deployment leader
•  Lean champions
•  Lean process owner
•  Lean coach
•  Team leader
•  Team members

6. Sustaining a Lean Culture
•  Critical success factors
•  Lessons from other adopters

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Source: Lean IT Services PowerPoint document

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Lean IT Services

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This business document is categorized under the function(s):

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File Type: PowerPoint (pptx)

File Size: 12.6 MB

Number of Slides: 178 (includes cover, transition slides)

Related Topic(s): Information Technology

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Initial upload date (first version): Sep 25, 2016
Most recent version published: Feb 17, 2022

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