Please register (it's free!) or login to view the remaining preview.

If you are logged in, your referral link [?] is automatically included below.

EMBED CODE (Copy and Paste)

BENEFITS OF DOCUMENT

Learning Service Level Management Concepts and Methodologies
How SLM is Working and how to manage stakeholder needs and requirements
The Interrelationship between SLM and other ITIL4 components

DOCUMENT DESCRIPTION

ITIL4 - Service Level Management Comprehensive Material

This document is a 97-slide PowerPoint presentation that provides an overview of IT Service Management based on the ITIL4 Best Practice Framework.

Service Level Management (SLM) is one of five components in the ITIL Service Delivery area. It is arguably the most important set of processes within the ITIL framework. SLM processes provide a framework by which services are defined, service levels required to support business processes are agreed upon, Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) are developed to satisfy the agreements, and costs of services are developed.

Executing Service Level Management processes permits IT staff to more accurately and cost effectively provision identified levels of service to the business. The processes ensure business and IT understand their roles and responsibilities and empower the business units.

In the end, business units are justifying to senior management the levels of service needed to support business processes, not IT. And the built-in continuous improvement processes ensure that when business needs change, supporting IT services change with them.

Service Level Management activities include:

Identifying business requirements by working with business units
Establishing the scope of services, timeliness, hours of operation, recovery aspects, and service performance
Translating business requirements into IT requirements
Developing and maintaining a service catalog, including costs for different tiers of service performance
Performing gap analysis between business requirements and available services.
Determining the costs related to services such that service goals satisfy business needs at a price the business can afford
Drafting, negotiating, and refining SLAs with the business units, ensuring business requirements are met and agreement from all parties involved
Implementing SLAs
Measuring SLA performance, reporting results, and adjusting as necessary

Got a question about the product? Email us at [email protected] or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: ITIL4 Service Level Management Comprehensive Material PowerPoint document

ITIL4 Service Level Management Comprehensive Material

Sold by Samir Faraj (this author has 7 documents)

$20.00

ALL FEES INCLUDED

Add to Cart

This business document is categorized under the function(s):

Information Technology Governance, Risk, & Compliance

It applies to All Industries

File Type: PowerPoint (pptx)

File Size: 3 MB

Number of Slides: 97 (includes cover, transition slides)

Related Topic(s): Service Management

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

Initial upload date (first version): Feb 12, 2021
Most recent version published: Feb 15, 2021

Ask the Author a Question

Must be logged in Click here to log in

CUSTOMER TESTIMONIALS

"The wide selection of frameworks is very useful to me as an independent consultant. In fact, it rivals what I had at my disposal at Big 4 Consulting firms in terms of efficacy and organization."

– Julia T., Consulting Firm Owner (Former Manager at Deloitte and Capgemini)

"I have found Flevy to be an amazing resource and library of useful presentations for lean sigma, change management and so many other topics. This has reduced the time I need to spend on preparing for my performance consultation. The library is easily accessible and updates are regularly provided. A wealth of great information."

– Cynthia Howard RN, PhD, Executive Coach at Ei Leadership

"As a young consulting firm, requests for input from clients vary and it's sometimes impossible to provide expert solutions across a broad spectrum of requirements. That was before I discovered Flevy.com.

Through subscription to this invaluable site of a plethora of topics that are key and crucial to consulting, I have been able to exceed expectations and deliver quality advice and solutions to my clients. The quality and expertise of the authors are exemplary and gives me great confidence to use as part of my service offerings.

I highly recommend this company for any consultant wanting to apply international best practice standards in their service offerings. "

– Nishi Singh, Strategist and MD at NSP Consultants

"As a consultant requiring up to date and professional material that will be of value and use to my clients, I find Flevy a very reliable resource.

The variety and quality of material available through Flevy offers a very useful and commanding source for information. Using Flevy saves me time, enhances my expertise and ends up being a good decision."

– Dennis Gershowitz, Principal at DG Associates

"As a niche strategic consulting firm, Flevy and FlevyPro frameworks and documents are an on-going reference to help us structure our findings and recommendations to our clients as well as improve their clarity, strength, and visual power. For us, it is an invaluable resource to increase our impact and value."

– David Coloma, Consulting Area Manager at Cynertia Consulting

"Flevy is now a part of my business routine. I visit Flevy at least 3 times each month.

Flevy has become my preferred learning source, because what it provides is practical, current, and useful in this era where the business world is being rewritten.

In today's environment where there are so many challenges and there is the need to make the right decisions in a short time, with so much scattered information, we are fortunate to have Flevy. Flevy investigates, selects, and puts at our disposal the best of the best to help us be successful in our work."

– Omar Hernán Montes Parra, CEO at Quantum SFE

"Flevy is our 'go to' resource for management material, at an affordable cost. The Flevy library is comprehensive and the content deep, and typically provides a great foundation for us to further develop and tailor our own service offer."

– Chris McCann, Founder at Resilient.World

"One of the great discoveries that I have made for my business is the Flevy library of training materials.

As a Lean Transformation Expert, I am always making presentations to clients on a variety of topics: Training, Transformation, Total Productive Maintenance, Culture, Coaching, Tools, Leadership Behavior, etc. Flevy usually has just what I need to make my point.

It is well worth the money to purchase these presentations. Sure, I have the knowledge and information to make my point. It is another thing to create a presentation that captures what I want to say. Flevy has saved me countless hours of preparation time that is much better spent with implementation that will actually save money for my clients."

– Ed Kemmerling, Senior Lean Transformation Expert at PMG

"As an Independent Management Consultant, I find Flevy to add great value as a source of best practices, templates and information on new trends. Flevy has matured and the quality and quantity of the library is excellent. Lastly the price charged is reasonable, creating a win-win value for the customer, Flevy and the various authors. This is truly a service that benefits the consulting industry and associated clients. Thanks for providing this service. "

– Jim Schoen, Principal at FRC Group

"FlevyPro has been a brilliant resource for me, as an independent growth consultant, to access a vast knowledge bank of presentations to support my work with clients. In terms of RoI, the value I received from the very first presentation I downloaded paid for my subscription many times over! The quality of the decks available allows me to punch way above my weight – it's like having the resources of a Big 4 consultancy at your fingertips at a microscopic fraction of the overhead."

– Roderick Cameron, Founding Partner at SGFE Ltd

SELECT CUSTOMERS

Since 2012, we have provided best practices to over 5,000 businesses and organizations of all sizes across the world—in over 130 countries. Below is just a very small sample of our customer base.

Did you know?

The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.

CUSTOMERS ALSO BOUGHT THESE DOCUMENTS

Incident Management Process PPT (IT Service Management, ITSM) 34-slide PowerPoint deck and supporting PDF $25.00 Author: Ivana Nissen ITIL Incident Management Service Management	ITIL V3 Service Management Overview 129-slide PowerPoint deck $70.00 Author: Dartview Consulting Information Technology ITIL Service Management	Change Management Process - PPT (IT Service Management, ITSM) 32-slide PowerPoint deck and supporting PDF $30.00 Author: Ivana Nissen Change Management ITIL Service Management	Problem Management Process PPT (ITSM, IT Service Management) 27-slide PowerPoint deck and supporting PDF $25.00 Author: Ivana Nissen ITIL Service Management ITSM
Event Management Process (ITSM, IT Service Management) 26-slide PowerPoint deck $25.00 Author: Ivana Nissen Service Management ITSM	Service Level Management (SLM) - Process & Implementation 45-slide PowerPoint deck and supporting PDF $35.00 Author: Ivana Nissen Service Management	Implementing Service Level Management (SLM) - PPT 31-slide PowerPoint deck and supporting PDF $25.00 Author: Ivana Nissen Service Management	Access Management Process (ITSM, IT Service Management) 19-slide PowerPoint deck $25.00 Author: Ivana Nissen Service Management ITSM Access Management
ITIL Service Asset and Configuration Management 76-slide PowerPoint deck $29.00 Author: Samir Faraj ITIL Service Management Configuration Management	ISO/IEC 20000-1:2018 (Service Management System) Awareness 69-slide PowerPoint deck $69.00 Author: Operational Excellence Consulting Service Management ISO 20000	Service Management Plan Template Excel workbook $20.00 Author: Adaptive US Inc. Service Management	Integrated IT Service Management - Implementation Toolkit Excel workbook and supporting ZIP $249.00 Author: Gerard Blokdijk Information Technology Service Management