RACI Matrix for Business Relationship Management PPT

This PPT slide, part of the 41-slide IT Operating Model Framework PowerPoint presentation, presents a RACI matrix focused on managing business relationships within an organization. It outlines various levels of responsibility across different roles, categorized under business relationship management. The matrix is structured into 2 main sections: "Manage business engagement" and "Manage business demand," with specific activities listed under each.

In the first section, activities such as identifying business functions, establishing relationships, and creating a business profile are detailed. Each activity is assigned a responsibility level denoted by letters: 'C' for Consulted, 'I' for Informed, and 'A' for Accountable. This clarity helps delineate who is responsible for what, ensuring that all stakeholders understand their roles in managing business relationships.

The second section emphasizes understanding business strategy, capturing and analyzing demand, and prioritizing business requirements. Again, the RACI designations are applied to clarify responsibilities. For instance, the Chief Information Officer (CIO) is often marked as Accountable for critical tasks, indicating their leadership role in aligning IT and business strategies.

The slide effectively communicates how responsibilities are distributed among various roles, including the IS Strategy Manager, Business Analysts, and Solution Delivery Team. This structured approach aids in fostering collaboration and accountability, essential for successful business relationship management.

Overall, the matrix serves as a practical tool for organizations looking to enhance their business relationship management processes. It provides a clear framework that can be utilized to ensure alignment between IT and business objectives, ultimately driving better outcomes.

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Information Technology Business Requirements RACI Matrix Leadership