Overview of Manage Services Process in IT Framework PPT
This PPT slide, part of the 41-slide IT Operating Model Framework PowerPoint presentation, provides a comprehensive overview of the "Manage Services" process within an IT operating model framework. Its primary objective is to support the operational needs of the business through effective IT systems. The structure is clear, with distinct sections outlining objectives, key activities, process descriptions, execution functions, and key artifacts.
The objectives section highlights that the main goal is to align IT services with business requirements. This alignment is crucial for ensuring that IT systems effectively support ongoing operations. The summary of key activities lists 3 essential components: transition services, operate services, and manage service delivery. Each of these activities plays a vital role in ensuring that IT services are not only delivered, but also maintained and improved over time.
The process description elaborates on how the Manage Services process transitions new or modified services into operational use. It emphasizes the importance of managing risks associated with service delivery. The operate services component focuses on maintaining agreed service levels and managing the underlying technology and infrastructure. This is critical for ensuring that both users and customers receive consistent service.
Key functions in process execution include strategy and architecture, business relationship management, service management, and supplier management. These functions are integral to the successful execution of the Manage Services process. The key artifacts section suggests that outcomes are prioritized over artifacts, indicating a focus on achieving tangible results rather than merely producing documentation.
Overall, the slide serves as a foundational document for understanding how the Manage Services process operates within an IT framework, emphasizing the importance of structured service delivery and ongoing operational support.
This slide is part of the IT Operating Model Framework PowerPoint presentation.
EXPLORE MORE SLIDES FROM THIS PRESENTATION
EXPLORE MORE PRESENTATIONS ON
Information Technology Service Management Supplier Management Business Requirements
Flevy is the world's largest knowledge base of best practices.
Leverage the Experience of Experts.
Find documents of the same caliber as those used by top-tier consulting firms, like McKinsey, BCG, Bain, Deloitte, Accenture.
Download Immediately and Use.
Our PowerPoint presentations, Excel workbooks, and Word documents are completely customizable, including rebrandable.
Save Time, Effort, and Money.
Save yourself and your employees countless hours. Use that time to work on more value-added and fulfilling activities.
