Framework Overview: IT Operating Model Components PPT


This PPT slide, part of the 41-slide IT Operating Model Framework PowerPoint presentation, presents a structured overview of the IT Operating Model (ITOM), focusing on its dimensions and components. It categorizes the model into 4 primary dimensions: Process, Organisation, Governance, and Performance. Each dimension is essential for ensuring that IT functions effectively within an organization.

The Process dimension emphasizes the logical grouping of activities that facilitate standardized operations within the IT organization. This includes a detailed process model, process descriptions, and a RACI matrix, which clarifies roles and responsibilities.

The Organisation dimension outlines the high-level functions necessary for managing the business of IT. This includes a functional model, organizational structure, and role descriptions, which are critical for aligning IT operations with business objectives.

Governance is highlighted as a crucial dimension, detailing the decision-making forums required for effective collaboration between business and IT leaders. This includes a governance model, decision bodies, and terms of reference, which help ensure that decisions are made swiftly and based on informed insights.

Lastly, the Performance dimension focuses on the management framework used to evaluate the effectiveness of IT investments. It includes a performance model, KPI groupings, and specific KPIs, which are vital for tracking performance and driving continuous improvement.

This slide serves as a roadmap for understanding the components of the Reference IT Operating Model, making it a valuable resource for organizations looking to enhance their IT capabilities and align them with strategic goals.




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Information Technology Continuous Improvement Organizational Structure RACI Matrix KPI Governance

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