End-User Experience Monitoring - Implementation Toolkit   Excel template (XLSX)
$149.00

End-User Experience Monitoring - Implementation Toolkit (Excel template (XLSX)) Preview Image
End-User Experience Monitoring - Implementation Toolkit (Excel template (XLSX)) Preview Image
End-User Experience Monitoring - Implementation Toolkit (Excel template (XLSX)) Preview Image
End-User Experience Monitoring - Implementation Toolkit (Excel template (XLSX)) Preview Image
End-User Experience Monitoring - Implementation Toolkit (Excel template (XLSX)) Preview Image
End-User Experience Monitoring - Implementation Toolkit (Excel template (XLSX)) Preview Image
End-User Experience Monitoring - Implementation Toolkit (Excel template (XLSX)) Preview Image
End-User Experience Monitoring - Implementation Toolkit (Excel template (XLSX)) Preview Image
Log in to unlock full preview.
End-User Experience Monitoring - Implementation Toolkit (Excel template (XLSX)) Preview Image
End-User Experience Monitoring - Implementation Toolkit (Excel template (XLSX)) Preview Image
End-User Experience Monitoring - Implementation Toolkit (Excel template (XLSX)) Preview Image
End-User Experience Monitoring - Implementation Toolkit (Excel template (XLSX)) Preview Image
End-User Experience Monitoring - Implementation Toolkit (Excel template (XLSX)) Preview Image
End-User Experience Monitoring - Implementation Toolkit (Excel template (XLSX)) Preview Image
End-User Experience Monitoring - Implementation Toolkit (Excel template (XLSX)) Preview Image
End-User Experience Monitoring - Implementation Toolkit (Excel template (XLSX)) Preview Image
Arrow   Click main image to view in full screen.

End-User Experience Monitoring - Implementation Toolkit (Excel XLSX)

Excel (XLSX) + Zip archive file (ZIP)

$149.00

Add to Cart
  


Immediate download
Fully editable Excel
Free lifetime updates

DESCRIPTION

This product (End-User Experience Monitoring - Implementation Toolkit) is an Excel template (XLSX) with a supplemental Zip archive file document, which you can download immediately upon purchase.

Save time, empower your teams and effectively upgrade your processes with access to this practical End-User Experience Monitoring Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any End-User Experience Monitoring related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated End-User Experience Monitoring specific requirements:

STEP 1: Get your bearings

Start with...

•  The latest quick edition of the End-User Experience Monitoring Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the?

•  Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 915 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which End-User Experience Monitoring improvements can be made.

Examples (5 of the 915 standard requirements):

•  Should customer needs influence the Board of Directors examination of the relationship between the already stated currently being served and the already stated who could be served by more focus on specialty services?
•  The customer experience lifecycle can stretch over decades and encompass thousands of interactions, all of which inform the mental state of individual customers. How can anyone hope to manage that?
•  The functionality you need in your content management system will depend on the nature of the content you will be managing. Will you be maintaining content in multiple languages or data formats?
•  Course design, especially online design, must keep the end user experience in mind. How will the use of any particular social media element help the employee achieve full cognitive development?
•  How can you incorporate new data and analytics into CX analysis (e.g., social listening, text, photo and video analytics, location-based data) to further understand CX and the customer journey?

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

The workbook is the latest in-depth complete edition of the End-User Experience Monitoring book in PDF containing 915 requirements, which criteria correspond to the criteria in...

•  Your End-User Experience Monitoring self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. The Self-Assessment Excel Dashboard; with the End-User Experience Monitoring Self-Assessment and Scorecard you will develop a clear picture of which End-User Experience Monitoring areas need attention, which requirements you should focus on and who will be responsible for them:

•  Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
*Gives you a professional Dashboard to guide and perform a thorough End-User Experience Monitoring Self-Assessment
•  Is secure: Ensures offline data protection of your Self-Assessment results.
•  Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage End-User Experience Monitoring projects with the 62 implementation resources:

•  62 step-by-step End-User Experience Monitoring Project Management Form Templates covering over 1500 End-User Experience Monitoring project requirements and success criteria.

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Customer Experience Excel: End-User Experience Monitoring - Implementation Toolkit Excel (XLSX) Spreadsheet, Gerard Blokdijk


$149.00

Add to Cart
  

ABOUT THE AUTHOR

Additional documents from author: 335

Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.

Ask the Author a Question

Must be logged in

Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.




Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab




Read Customer Testimonials

 
"As an Independent Management Consultant, I find Flevy to add great value as a source of best practices, templates and information on new trends. Flevy has matured and the quality and quantity of the library is excellent. Lastly the price charged is reasonable, creating a win-win value for "

– Jim Schoen, Principal at FRC Group
 
"FlevyPro provides business frameworks from many of the global giants in management consulting that allow you to provide best in class solutions for your clients."

– David Harris, Managing Director at Futures Strategy
 
"Flevy is now a part of my business routine. I visit Flevy at least 3 times each month.

Flevy has become my preferred learning source, because what it provides is practical, current, and useful in this era where the business world is being rewritten.

In today's environment where there are so "

– Omar Hernán Montes Parra, CEO at Quantum SFE
 
"[Flevy] produces some great work that has been/continues to be of immense help not only to myself, but as I seek to provide professional services to my clients, it gives me a large "tool box" of resources that are critical to provide them with the quality of service and outcomes they are expecting."

– Royston Knowles, Executive with 50+ Years of Board Level Experience
 
"Last Sunday morning, I was diligently working on an important presentation for a client and found myself in need of additional content and suitable templates for various types of graphics. Flevy.com proved to be a treasure trove for both content and design at a reasonable price, considering the time I "

– M. E., Chief Commercial Officer, International Logistics Service Provider
 
"If you are looking for great resources to save time with your business presentations, Flevy is truly a value-added resource. Flevy has done all the work for you and we will continue to utilize Flevy as a source to extract up-to-date information and data for our virtual and onsite presentations!"

– Debbi Saffo, President at The NiKhar Group
 
"As a young consulting firm, requests for input from clients vary and it's sometimes impossible to provide expert solutions across a broad spectrum of requirements. That was before I discovered Flevy.com.

Through subscription to this invaluable site of a plethora of topics that are key and crucial to consulting, I "

– Nishi Singh, Strategist and MD at NSP Consultants
 
"Flevy.com has proven to be an invaluable resource library to our Independent Management Consultancy, supporting and enabling us to better serve our enterprise clients.

The value derived from our [FlevyPro] subscription in terms of the business it has helped to gain far exceeds the investment made, making a subscription a no-brainer for any growing consultancy – or in-house strategy team."

– Dean Carlton, Chief Transformation Officer, Global Village Transformations Pty Ltd.


Your Recently Viewed Documents

Customers Also Bought These Documents


Customers Also Like These Documents

Related Management Topics


Customer Experience Customer-centric Organization Customer Decision Journey Digital Transformation Consumer Behavior Business Transformation Cyber Security Mobile Strategy Innovation Management Service Design Ideation Creativity Big Data Robotic Process Automation Customer-centric Culture

Download our FREE Digital Transformation Templates

Download our free compilation of 50+ Digital Transformation slides and templates. DX concepts covered include Digital Leadership, Digital Maturity, Digital Value Chain, Customer Experience, Customer Journey, RPA, etc.