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End-User Experience Monitoring - Implementation Toolkit   Excel template (XLSX)
$149.00

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End-User Experience Monitoring - Implementation Toolkit (Excel XLSX)

File Type: Excel template (XLSX)
Secondary File: Zip archive file (ZIP)

$149.00

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DESCRIPTION

This product (End-User Experience Monitoring - Implementation Toolkit) is an Excel template (XLSX) with a supplemental Zip archive file document, which you can download immediately upon purchase.

Save time, empower your teams and effectively upgrade your processes with access to this practical End-User Experience Monitoring Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any End-User Experience Monitoring related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated End-User Experience Monitoring specific requirements:

STEP 1: Get your bearings

Start with...

•  The latest quick edition of the End-User Experience Monitoring Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the?

•  Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 915 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which End-User Experience Monitoring improvements can be made.

Examples (5 of the 915 standard requirements):

•  Should customer needs influence the Board of Directors examination of the relationship between the already stated currently being served and the already stated who could be served by more focus on specialty services?
•  The customer experience lifecycle can stretch over decades and encompass thousands of interactions, all of which inform the mental state of individual customers. How can anyone hope to manage that?
•  The functionality you need in your content management system will depend on the nature of the content you will be managing. Will you be maintaining content in multiple languages or data formats?
•  Course design, especially online design, must keep the end user experience in mind. How will the use of any particular social media element help the employee achieve full cognitive development?
•  How can you incorporate new data and analytics into CX analysis (e.g., social listening, text, photo and video analytics, location-based data) to further understand CX and the customer journey?

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

The workbook is the latest in-depth complete edition of the End-User Experience Monitoring book in PDF containing 915 requirements, which criteria correspond to the criteria in...

•  Your End-User Experience Monitoring self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. The Self-Assessment Excel Dashboard; with the End-User Experience Monitoring Self-Assessment and Scorecard you will develop a clear picture of which End-User Experience Monitoring areas need attention, which requirements you should focus on and who will be responsible for them:

•  Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
*Gives you a professional Dashboard to guide and perform a thorough End-User Experience Monitoring Self-Assessment
•  Is secure: Ensures offline data protection of your Self-Assessment results.
•  Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage End-User Experience Monitoring projects with the 62 implementation resources:

•  62 step-by-step End-User Experience Monitoring Project Management Form Templates covering over 1500 End-User Experience Monitoring project requirements and success criteria.

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Customer Experience Excel: End-User Experience Monitoring - Implementation Toolkit Excel (XLSX) Spreadsheet, Gerard Blokdijk


$149.00

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OVERVIEW

File Type: Excel xlsx (XLSX)
Secondary File: Zip archive file zip (ZIP)
File Size: 458.1 KB


ABOUT THE AUTHOR

Author: Gerard Blokdijk
Additional documents from author: 315

Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.

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