Complaints: Policy, Process & Tracker Examples/ Templates (Document Bundle)

Three Packages in One Complaints Policy and Process Example and Template and a Complete and Easy to Use Complaints System and Tracker

1. Complaints Policy and 2. Process
Good complaints handling starts with a policy that regards complaints and feedback as opportunities to learn and improve. This document is designed to be applied for by businesses and wider organizations and is an actual best practice example of a working Complaints Policy and Process.

This has been designed by a team of human resource professionals and is ready-to-go for any business. The example can be easily adjusted for each individual business with clear guidance on where to add specific details to develop into a highly effective Complaints Policy and Procedure.

The policy component s a detailed document and provides the overarching guiding principles for handling complaints and the process aspects sets out a step-by-step guide on how complaints will be handled, managed and dealt with to maintain customers; continually improve the product or service and maintain a strong public image. This is an actual working and effective Complaints Policy and Process that can be applied to any business to support the successful management of complaints; maintenance of excellent customer service and building of a positive image of the business. This is perfect for businesses of all types and sizes and can easily be applied to any business or organization.

It is also particularly relevant for businesses and wider organizations that need to demonstrate they have in place a high-quality Complaints Policy and Process in place for contracts, tenders, bids, funding among others.

3. Complaints System and Tracker ? Actual Example and Template
This is an incredibly simple and intuitive Complaints System that helps you track and manage customer complaints. Based on an actual example, you can easily follow the template and automate your complaint tracking process completely. It gives you a complete dashboard visually showing: what each complaint is about; what stage the complaint has reached; who it has been allocated to; dates for resolution; what the resolution is and what is the percentage completion.

All you need to do is enter some key information on the complaint and the intuitive tracker does the rest, meaning you have sight of your complete complaints picture in one place. Its presentation is also stunning including a completion bar which provides a highly impressive visual demonstration on the extent to which each completion has been moved forward.

You can also personalise the Complaints System and Tracker by adding project details and your logo (if relevant). This is simply a brilliant, innovative, and highly intuitive professional tracking system for the complete management of any complaints you might encounter.