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  1. Guides the development of a highly effective Complaints Policy and Process for businesses and other organisations of any type or size.
  2. Easy to follow and develop.
  3. Has helped many businesses to implement an effective Complaints Policy and Process that is working and supports continuous improvement and a positive public image.


Good complaints handling starts with a policy that regards complaints and feedback as opportunities to learn and improve. This document is designed to be applied for by businesses and wider organizations and is an actual best practice example of a working Complaints Policy and Process. This has been designed by a team of human resource professionals and is ready-to-go for any business. The example can be easily adjusted for each individual business with clear guidance on where to add specific details to develop into a highly effective Complaints Policy and Procedure.

The policy component s a detailed document and provides the overarching guiding principles for handling complaints and the process aspects sets out a step-by-step guide on how complaints will be handled, managed and dealt with to maintain customers; continually improve the product or service and maintain a strong public image. This is an actual working and effective Complaints Policy and Process that can be applied to any business to support the successful management of complaints; maintenance of excellent customer service and building of a positive image of the business. This is perfect for businesses of all types and sizes and can easily be applied to any business or organization. It is also particularly relevant for businesses and wider organizations that need to demonstrate they have in place a high-quality Complaints Policy and Process in place for contracts, tenders, bids, funding among others.

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Source: Complaints Policy and Step-by-Step Process Example/Template Word document


Complaints Policy and Step-by-Step Process Example/Template

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File Type: Word (docx)

File Size: 659.1 KB

Number of Pages: 15

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Initial upload date (first version): Sep 22, 2021
Most recent version published: May 2, 2022

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This document is available as part of the following discounted bundle(s):

Complaints: Policy, Process & Tracker Examples/ Templates


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