Good complaints handling starts with a policy that regards complaints and feedback as opportunities to learn and improve. This document is designed to be applied for by businesses and wider organizations and is an actual best practice example of a working Complaints Policy and Process. This has been designed by a team of human resource professionals and is ready-to-go for any business. The example can be easily adjusted for each individual business with clear guidance on where to add specific details to develop into a highly effective Complaints Policy and Procedure.
The policy component s a detailed document and provides the overarching guiding principles for handling complaints and the process aspects sets out a step-by-step guide on how complaints will be handled, managed and dealt with to maintain customers; continually improve the product or service and maintain a strong public image. This is an actual working and effective Complaints Policy and Process that can be applied to any business to support the successful management of complaints; maintenance of excellent customer service and building of a positive image of the business. This is perfect for businesses of all types and sizes and can easily be applied to any business or organization. It is also particularly relevant for businesses and wider organizations that need to demonstrate they have in place a high-quality Complaints Policy and Process in place for contracts, tenders, bids, funding among others.
Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.
Source: Complaints Policy and Step-by-Step Process Example/Template Word (DOCX) Document, Navigate Change Consulting
This document is available as part of the following discounted bundle(s):
Save %!
Complaints: Policy, Process & Tracker Examples/ Templates
This bundle contains 2 total documents. See all the documents to the right.
Bain PowerPoint McKinsey PowerPoint Bain Presentations Bain Frameworks Boston Consulting Group PowerPoint Consulting Frameworks PwC PowerPoint Mercer PowerPoint Bain Templates Accenture Templates McKinsey Templates Boston Consulting Group Templates Accenture PowerPoint Consulting Methodologies Booz Documents PwC Templates Capgemini PowerPoint Oliver Wyman Presentations Boston Consulting Group Frameworks E&Y PowerPoint IBM Presentations Oliver Wyman Templates Strategy Consulting Frameworks Bain Documents IBM Documents Capgemini Documents Roland Berger PowerPoint A.T. Kearney PowerPoint BCG Documents Accenture Frameworks BCG Frameworks BCG PowerPoint Oliver Wyman PowerPoint Consulting Documents BCG Presentations A.T. Kearney Documents Management Consulting Frameworks BCG Templates E&Y Templates Roland Berger Presentations Capgemini Templates Boston Consulting Group Documents LEK Frameworks Booz Allen Presentations E&Y Frameworks McKinsey Presentations Booz Allen Frameworks A.T. Kearney Frameworks IBM Templates Booz Allen PowerPoint Accenture Documents Accenture Presentations A.T. Kearney Templates McKinsey Frameworks Boston Consulting Group Presentations McKinsey Documents LEK PowerPoint Mercer Templates Roland Berger Frameworks Capgemini Frameworks Booz Presentations Roland Berger Templates PwC Frameworks Booz Allen Templates Booz Templates Strategy& Presentations Oliver Wyman Documents Mercer Presentations LEK Documents PwC Presentations LEK Templates IBM PowerPoint Capgemini Presentations E&Y Documents Oliver Wyman Frameworks Booz Allen Documents PwC Documents IBM Frameworks Mercer Frameworks Mercer Documents LEK Presentations Booz PowerPoint Strategy Documents Booz Frameworks A.T. Kearney Presentations Roland Berger Documents Business Frameworks E&Y Presentations Strategy& PowerPoint Deloitte PowerPoint Consulting Process A.T. Kearney Frameworks A.T. Kearney PowerPoint A.T. Kearney Templates A.T. Kearney Documents A.T. Kearney Presentations Integrated Financial Model Company Financial Model Business Plan Financial Model Strategic Planning Mobile App BCP Business Continuity Planning Crisis Management Business Continuity Management Disaster Recovery Strategy Development Mobile Strategy Entrepreneurship Startup Strategy Frameworks Strategy Frameworks Compilation Strategy Methodologies Gap Analysis Business Plan Example Sample Business Plan Business Plan Template Business Impact Analysis Human Resources HR Strategy Talent Management Talent Strategy Human Resources Management Project Management Progress Report Program Management PMO Status Report Financial Analysis Financial Statement Analysis Financial Ratio Analysis Chief Strategy Officer Strategic Plan Example Business Strategy Example Strategy Development Example Strategy Report Example Project Risk Digital Transformation Customer Experience Business Transformation Digital Transformation Strategy Cyber Security User Experience Customer Strategy Cybersecurity Organizational Transformation IT Security Corporate Transformation Consulting Training Management Consulting Training Organizational Design Organizational Alignment Organizational Effectiveness Organizational Development Strategic Thinking Strategic Analysis Maturity Model Growth Strategy Business Maturity Model Small Business Corporate Strategy Hoshin Operational Excellence Hoshin Kanri Strategy Execution Policy Deployment Strategy Deployment Hoshin Planning Strategy Deployment & Execution
![]() |
Download our FREE Strategy & Transformation Framework Templates
Download our free compilation of 50+ Strategy & Transformation slides and templates. Frameworks include McKinsey 7-S Strategy Model, Balanced Scorecard, Disruptive Innovation, BCG Experience Curve, and many more. |