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BENEFITS OF DOCUMENT
  1. Learn how to invent and improve your value proposition to increase customer satisfaction and drive growth.
  2. Use the value proposition canvas as a shared language to develop a customer-centric culture.
  3. Learn how to use the Customer Segment Profile tool to gain insights of customer jobs, pains and gains.

DOCUMENT DESCRIPTION

The Value Proposition Canvas is a tool developed by Alex Osterwalder at Strategyzer which can be applied to understand your customers' needs, and design products and services they want.

Understanding your value proposition for each customer segment is a fundamental part of a customer-centric organization and the first step in beginning a customer-centricity initiative.

The Value Proposition Canvas consists of two key components that are used to invent and improve value propositions. The first component, the Customer Profile, is a useful tool to gather insights of customers' jobs, pains and gains. The second component, the Value Proposition Map, is used to define products and services to alleviate extreme pains and create essential gains that customers care about.

As a visual tool, the Value Proposition Canvas serves as a shared language and can be integrated into your business model to improve customer satisfaction and drive growth.

You can use this presentation to run a half-day or one-day workshop to facilitate participants to improve existing value propositions or develop new ones.

Note: This training presentation includes Value Proposition Canvas templates in Powerpoint format.

LEARNING OBJECTIVES

1. Acquire knowledge of the Value Proposition Canvas to create value that customers want
2. Apply the Value Proposition Canvas to invent and improve value propositions based on specific customer segments
3. Apply the Customer Profile tool to gather insights of customers' jobs, pains and gains
4. Apply the Value Map tool to alleviate extreme pains and create essential gains that customers care about
5. Put the Value Proposition Canvas to work to create a shared language of value creation

CONETNTS

1. INTRODUCTION
What is Value Proposition?
What is a Value Proposition Canvas?
Benefits of Using a Value Proposition Canvas

2. BASICS OF DESIGN THINKING
Principles of Design Thinking
5 Phases of Design Thinking
Design Thinking Mindsets

3. VALUE PROPOSITION DESIGN
Value Proposition Design
An Integrated Suite of Tools
Online Strategyzer Tools

4. VALUE PROPOSITION CANVAS
Framework of the Value Proposition Canvas
Customer Segment Profile
Value (Proposition) Map
Fit

5. COMMON MISTAKES
Mapping Customer Profile
Mapping Value Map

6. CRITICAL SUCCESS FACTORS

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Source: Value Proposition Canvas PowerPoint document

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Value Proposition Canvas

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File Type: PowerPoint (pptx)

File Size: 7.4 MB

Number of Slides: 90

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Terms of usage (for all documents from Operational Excellence Consulting)

Initial upload date (first version): May 7, 2018
Most recent version published: May 13, 2018

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