If you are logged in, your referral link [?] is automatically included below.
EMBED CODE (Copy and Paste)
BENEFITS OF DOCUMENT
- Learning Service Level Management Concepts and Methodologies
- How SLM is Working and how to manage stakeholder needs and requirements
- The Interrelationship between SLM and other ITIL4 components
DOCUMENT DESCRIPTION
ITIL4 - Service Level Management Comprehensive Material
This document is a 97-slide PowerPoint presentation that provides an overview of IT Service Management based on the ITIL4 Best Practice Framework.
Service Level Management (SLM) is one of five components in the ITIL Service Delivery area. It is arguably the most important set of processes within the ITIL framework. SLM processes provide a framework by which services are defined, service levels required to support business processes are agreed upon, Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) are developed to satisfy the agreements, and costs of services are developed.
Executing Service Level Management processes permits IT staff to more accurately and cost effectively provision identified levels of service to the business. The processes ensure business and IT understand their roles and responsibilities and empower the business units.
In the end, business units are justifying to senior management the levels of service needed to support business processes, not IT. And the built-in continuous improvement processes ensure that when business needs change, supporting IT services change with them.
Service Level Management activities include:
Identifying business requirements by working with business units
Establishing the scope of services, timeliness, hours of operation, recovery aspects, and service performance
Translating business requirements into IT requirements
Developing and maintaining a service catalog, including costs for different tiers of service performance
Performing gap analysis between business requirements and available services.
Determining the costs related to services such that service goals satisfy business needs at a price the business can afford
Drafting, negotiating, and refining SLAs with the business units, ensuring business requirements are met and agreement from all parties involved
Implementing SLAs
Measuring SLA performance, reporting results, and adjusting as necessary
Got a question about the product? Email us at [email protected] or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead.
Source: Service Level Management Comprehensive Material PowerPoint document
| |
Service Level Management Comprehensive Material
Sold by SAMIR FARAJ (this author has 6 documents)
This business document is categorized under the function(s):
It applies to All Industries
File Type: PowerPoint (pptx)
File Size: 3 MB Number of Slides: 97 (includes cover, transition slides)
Related Topic(s):
Service Management
Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.
Initial upload date (first version): Feb 12, 2021 Most recent version published: Feb 15, 2021
Download our FREE Strategy & Transformation Framework Templates
|
Download our free compilation of 50+ Strategy & Transformation slides and templates. Frameworks include McKinsey 7-S Strategy Model, Balanced Scorecard, Disruptive Innovation, BCG Experience Curve, and many more.
To receive this free download, enter your email address below and click the "Email Me" button.
|
Ask the Author a Question
Must be logged in
Click here to log in
|