ITIL 4 Service Level Management Comprehensive Material   95-slide PPT PowerPoint presentation slide deck (PPTX)
$29.00

ITIL 4 Service Level Management Comprehensive Material (95-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
ITIL 4 Service Level Management Comprehensive Material (95-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
ITIL 4 Service Level Management Comprehensive Material (95-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
ITIL 4 Service Level Management Comprehensive Material (95-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
ITIL 4 Service Level Management Comprehensive Material (95-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
ITIL 4 Service Level Management Comprehensive Material (95-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
ITIL 4 Service Level Management Comprehensive Material (95-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
ITIL 4 Service Level Management Comprehensive Material (95-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Log in to unlock full preview.
ITIL 4 Service Level Management Comprehensive Material (95-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
ITIL 4 Service Level Management Comprehensive Material (95-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
ITIL 4 Service Level Management Comprehensive Material (95-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
ITIL 4 Service Level Management Comprehensive Material (95-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
ITIL 4 Service Level Management Comprehensive Material (95-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
ITIL 4 Service Level Management Comprehensive Material (95-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
ITIL 4 Service Level Management Comprehensive Material (95-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
ITIL 4 Service Level Management Comprehensive Material (95-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Arrow   Click main image to view in full screen.

ITIL 4 Service Level Management Comprehensive Material (PowerPoint PPTX Slide Deck)

PowerPoint (PPTX) 95 Slides

Top 1,000 Best Practice $29.00
ITIL 4 Strategic Management Practice: Expert-Crafted Professional Materia l from a Seasoned IT Consultant with a Global Track Record, including Experience at ARAMCO and **Al-Muhai
Add to Cart
  


Immediate download
Fully editable PowerPoint
Free lifetime updates

BENEFITS OF THIS POWERPOINT DOCUMENT

  1. Learning Service Level Management Concepts and Methodologies
  2. How SLM is Working and how to manage stakeholder needs and requirements
  3. The Interrelationship between SLM and other ITIL4 components

SLM PPT DESCRIPTION

This product (ITIL 4 Service Level Management Comprehensive Material) is a 95-slide PPT PowerPoint presentation slide deck (PPTX), which you can download immediately upon purchase.

ITIL 4 – Service Level Management Comprehensive Material

This document is a 97-slide PowerPoint presentation that provides an overview of IT Service Management based on the ITIL4 Best Practice Framework.

Service Level Management (SLM) is one of five components in the ITIL Service Delivery area. It is arguably the most important set of processes within the ITIL framework. SLM processes provide a framework by which services are defined, service levels required to support business processes are agreed upon, Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) are developed to satisfy the agreements, and costs of services are developed.

Executing Service Level Management processes permits IT staff to more accurately and cost effectively provision identified levels of service to the business. The processes ensure business and IT understand their roles and responsibilities and empower the business units.

In the end, business units are justifying to senior management the levels of service needed to support business processes, not IT. And the built-in continuous improvement processes ensure that when business needs change, supporting IT services change with them.

Service Level Management activities include:

Identifying business requirements by working with business units
Establishing the scope of services, timeliness, hours of operation, recovery aspects, and service performance
Translating business requirements into IT requirements
Developing and maintaining a service catalog, including costs for different tiers of service performance
Performing gap analysis between business requirements and available services.
Determining the costs related to services such that service goals satisfy business needs at a price the business can afford
Drafting, negotiating, and refining SLAs with the business units, ensuring business requirements are met and agreement from all parties involved
Implementing SLAs
Measuring SLA performance, reporting results, and adjusting as necessary

The material emphasizes the importance of establishing a shared view of service levels between providers and consumers. It also highlights the role of continuous feedback and data analysis in maintaining and improving service quality.

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in SLM PowerPoint Slides: ITIL 4 Service Level Management Comprehensive Material PowerPoint (PPTX) Presentation Slide Deck, Samir Faraj


$29.00
ITIL 4 Strategic Management Practice: Expert-Crafted Professional Materia l from a Seasoned IT Consultant with a Global Track Record, including Experience at ARAMCO and **Al-Muhai
Add to Cart
  

ABOUT THE AUTHOR

Author: Samir Faraj
Additional documents from author: 18

Founder of The Innovation Company - Istanbul - Turkey

I am an ITIL4 Expert, TOGAF, COBIT, CLOUD COMUTING PRINCE2, SCRUM MASTER, ISO9001, ISO27001 Certified, with 19 Years of professional hands-on experience in implementing ITIL, provided many assessments and consultations to public and private sectors.

Technically advanced and object-oriented professional offering extensive experience in ... [read more]

Ask the Author a Question

You must be logged in to contact the author.

Click here to log in Click here register

Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.




Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab




Read Customer Testimonials

 
"As a small business owner, the resource material available from FlevyPro has proven to be invaluable. The ability to search for material on demand based our project events and client requirements was great for me and proved very beneficial to my clients. Importantly, being able to easily edit and tailor "

– Michael Duff, Managing Director at Change Strategy (UK)
 
"FlevyPro has been a brilliant resource for me, as an independent growth consultant, to access a vast knowledge bank of presentations to support my work with clients. In terms of RoI, the value I received from the very first presentation I downloaded paid for my subscription many times over! The "

– Roderick Cameron, Founding Partner at SGFE Ltd
 
"Last Sunday morning, I was diligently working on an important presentation for a client and found myself in need of additional content and suitable templates for various types of graphics. Flevy.com proved to be a treasure trove for both content and design at a reasonable price, considering the time I "

– M. E., Chief Commercial Officer, International Logistics Service Provider
 
"I have found Flevy to be an amazing resource and library of useful presentations for lean sigma, change management and so many other topics. This has reduced the time I need to spend on preparing for my performance consultation. The library is easily accessible and updates are regularly provided. A wealth of great information."

– Cynthia Howard RN, PhD, Executive Coach at Ei Leadership
 
"[Flevy] produces some great work that has been/continues to be of immense help not only to myself, but as I seek to provide professional services to my clients, it gives me a large "tool box" of resources that are critical to provide them with the quality of service and outcomes they are expecting."

– Royston Knowles, Executive with 50+ Years of Board Level Experience
 
"If you are looking for great resources to save time with your business presentations, Flevy is truly a value-added resource. Flevy has done all the work for you and we will continue to utilize Flevy as a source to extract up-to-date information and data for our virtual and onsite presentations!"

– Debbi Saffo, President at The NiKhar Group
 
"As a consulting firm, we had been creating subject matter training materials for our people and found the excellent materials on Flevy, which saved us 100's of hours of re-creating what already exists on the Flevy materials we purchased."

– Michael Evans, Managing Director at Newport LLC
 
"As a young consulting firm, requests for input from clients vary and it's sometimes impossible to provide expert solutions across a broad spectrum of requirements. That was before I discovered Flevy.com.

Through subscription to this invaluable site of a plethora of topics that are key and crucial to consulting, I "

– Nishi Singh, Strategist and MD at NSP Consultants


Your Recently Viewed Documents

Customers Also Bought These Documents


Customers Also Like These Documents

Related Management Topics


Service Management ITIL ITSM Information Technology Access Management Data Governance RACI COBIT Governance Incident Management Change Management ISO 20000 Configuration Management

Download our FREE Strategy & Transformation Framework Templates

Download our free compilation of 50+ Strategy & Transformation slides and templates. Frameworks include McKinsey 7-S Strategy Model, Balanced Scorecard, Disruptive Innovation, BCG Experience Curve, and many more.