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Conflict tends to have a negative connotation based on our experiences, but it does not have to be this way. When we seek to understand, we communicate that we care enough to work through difficult situations and determine how to make things better to reduce stress, promote communication and enhance teamwork.

This complete bundle of Resolving Workplace Conflicts (General) includes 16 modules, each covering a specific type of working situation that causes conflicts:

•  Excessive Personal Time on Telephone
•  Bad Attitudes
•  Blaming Others for Mistakes
•  Withholding Information
•  Harmful Use of Emails & E-Communication
•  Personal Problems Interfering with Productivity
•  Complaining Too Much Work, Yet Wasting Time
•  Whining, Complaining, Commiserating
•  Lack of Respect
•  Lack of Trust
•  Lack of Cooperation
•  Lack of Communication
•  Resistance to Change
•  Close-Mindedness
•  Refusing to Follow Work Procedures
•  Unwilling to Compromise

Each module includes:

1) A detailed methodology (PDF) to address the conflict situation and develop a solution to overcome it.

2) A blank, editable Conflict Resolution Worksheet and the Worksheet Guidelines providing a step-by-step process for addressing your own workplace conflicts.