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A major reason for employees leaving their workplaces is their bosses. To succeed in today’s fiercely competitive market, organizations need to invest in developing their leadership in such a way that they further develop their teams by training them on the desired competencies, create a sense of engagement in their people, and effectively manage conflict between them.

A big challenge for leaders is getting their employees to believe in the organizational vision. No two personalities have the same viewpoints and aspirations, thus conflict is bound to occur between individuals and team members while interacting.

This presentation talks about the Thomas-Kilmann Conflict Mode Instrument (TKI), which is an easy to use framework for managing and resolving conflicts.

The Thomas-Kilmann Conflict Mode Instrument provides a basis to measure a person's behavior in conflict situations, where two people appear to be unable to get along. There are 5 predominant conflict handling styles (or modes) that we use while responding to conflict situations:

1. Competing
2. Accommodating
3. Avoiding
4. Collaborating
5. Compromising

Human Resources (HR) and Organizational Development (OD) consultants often utilize the TKI tool to initiate discussions on differing topics and to facilitate conflict mediation.

The slide deck also includes some slide templates for you to use in your own business presentations.

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Source: Thomas-Kilmann Conflict Mode Instrument (TKI) PowerPoint document

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Thomas-Kilmann Conflict Mode Instrument (TKI)

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This business document is categorized under:
Business Framework Primers

File Type: PowerPoint (ppt)

Tag(s): Conflict Management

Number of Slides: 21

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Upload date (first version): Mar 11, 2019

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Thomas-Kilmann Conflict Mode Instrument (TKI)

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