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This document is a 129-slide PowerPoint presentation that provides an overview of IT Service Management based on the ITIL V3 Best Practice Framework, and is inclusive of the 2011 updates

The whole of the Service Lifecycle (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement) is covered, with many graphical illustration included.

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Source: ITIL V3 Service Management Overview PowerPoint document

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ITIL V3 Service Management Overview

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This business document is categorized under the function(s): Information Technology Strategy, Marketing, & Sales

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File Type: PowerPoint (pptx)

File Size: 3 MB

Number of Slides: 129

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Initial upload date (first version): Aug 5, 2013

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