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DESCRIPTION
This document is a 129-slide PowerPoint presentation that provides an overview of IT Service Management based on the ITIL V3 Best Practice Framework, and is inclusive of the 2011 updates
The whole of the Service Lifecycle (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement) is covered, with many graphical illustration included.
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Source: Best Practices in ITIL, Information Technology, Service Management PowerPoint Slides: ITIL V3 Service Management Overview PowerPoint (PPTX) Presentation, Dartview Consulting
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ABOUT THE AUTHOR
Highly motivated, Business Facing IT Professional with significant experience gained within the Construction, Building Services and Facilities Services sectors. [read more]
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