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HIGHLIGHTS
DOCUMENT DESCRIPTION
This document is a 129-slide PowerPoint presentation that provides an overview of IT Service Management based on the ITIL V3 Best Practice Framework, and is inclusive of the 2011 updates
The whole of the Service Lifecycle (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement) is covered, with many graphical illustration included.
Very easy to customise!!!!
Got a question about the product? Email us at [email protected] or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.
Source: Best Practices in Information Technology, ITIL, Service Management PowerPoint Slides: ITIL V3 Service Management Overview PowerPoint (PPTX) Presentation, Dartview Consulting
ABOUT THE AUTHOR: DARTVIEW CONSULTING
Highly motivated, Business Facing IT Professional with significant experience gained within the Construction, Building Services and Facilities Services sectors.
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Key expertise exists within Leadership, Communication and Relationship Management abilities which have been honed during a series of Senior Management positions, and used to successfully deliver a number of business critical objectives
My company, Dartview Consulting Limited, focuses on delivering value through the use of Industry Standard Best Practice Frameworks for Service Management (ITIL), Project Management (PRINCE2), and Risk Management (MOR).
Dartview Consulting has published 18 additional documents on Flevy.
DETAILS
This business document is categorized under the function(s): Information Technology Strategy, Marketing, & Sales
It applies to All Industries
File Type: PowerPoint (pptx)
File Size: 3 MB
Number of Slides: 129 (includes cover, transition, & marketing slides)
Related Topic(s): Information Technology ITIL Service Management
Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.
Initial upload date (first version): Aug 5, 2013
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