Change Management Process - PPT (IT Service Management, ITSM) (PowerPoint PPTX)

Change Management Process is essential Process in Service Transition. Process is contained in ITSM best practices.

Document describes the process in detail including Process flow, key definitions, process roles, CSFs, KPIs, Risks and Challenges.

This comprehensive PPT on Change Management Process delves into the intricacies of managing IT service changes. It covers the entire lifecycle of changes, ensuring minimal disruption to IT services. The PPT provides a detailed scope, highlighting changes to baselined service assets and the five aspects of service design. It outlines the strategic, tactical, and operational levels of change management, ensuring alignment with business processes and supplier management.

The document also emphasizes the importance of creating a culture of change management with zero tolerance for unauthorized changes. It aligns change management processes with business, project, and stakeholder processes. The PPT includes a robust section on remediation planning, detailing actions to recover after failed changes or releases. It stresses the need for a back-out plan and other actions to enable business continuity.

The roles and responsibilities within the change management process are clearly defined. From designing change authority hierarchies to managing individual changes, the document ensures that every aspect of change management is covered. The inclusion of standard and emergency change models, along with their respective process flows, provides a practical guide for handling changes efficiently. This document is an essential resource for any organization looking to implement or improve its change management process.