Want FREE Templates on Strategy & Transformation? Download our FREE compilation of 50+ slides. This is an exclusive promotion being run on LinkedIn.

Incident & Service Request Management Process (ITIL ISO 20000)   37-page Word document
$50.00

Incident & Service Request Management Process (ITIL ISO 20000) (37-page Word document) Preview Image Incident & Service Request Management Process (ITIL ISO 20000) (37-page Word document) Preview Image Incident & Service Request Management Process (ITIL ISO 20000) (37-page Word document) Preview Image Incident & Service Request Management Process (ITIL ISO 20000) (37-page Word document) Preview Image Incident & Service Request Management Process (ITIL ISO 20000) (37-page Word document) Preview Image Incident & Service Request Management Process (ITIL ISO 20000) (37-page Word document) Preview Image Incident & Service Request Management Process (ITIL ISO 20000) (37-page Word document) Preview Image Incident & Service Request Management Process (ITIL ISO 20000) (37-page Word document) Preview Image Incident & Service Request Management Process (ITIL ISO 20000) (37-page Word document) Preview Image Log in to unlock full preview.
Arrow   Unlock all 14 preview images:   Login Register

Incident & Service Request Management Process (ITIL ISO 20000) (Word DOCX)

File Type: 37-page Word document

$50.00

Add to Cart
  


BUY WITH CONFIDENCE

Immediate digital download upon purchase.
Lifetime document updates included with purchase.
Fully editable & customizable DOCX document.
Trusted by over 10,000+ organizations.

BENEFITS OF DOCUMENT

  1. Organization can get ready made process as best practice and will help for Audir Compliance
  2. This will help to ensure consistent service
  3. This can help for future certification purpose of organization

DESCRIPTION

This product (Incident & Service Request Management Process [ITIL ISO 20000]) is a 37-page Word document, which you can download immediately upon purchase.

Incident and Service Request Management Process (Request Fulfillment Process) are one of the Major process of ITIL which aims to quick restoration of IT Service. This process is designed as per ITIL and ISO 20K and can be easily fit into major organization. Individual organization can follow this process for their IT Operation and do the tailoring accordingly. Many IT Operation people dont relate interruption with business value that is being lost.

Hence, for any interruption, if they focus on restoring service first instead of doing detail analysis in primary stage, interruption will be less. If interruption is less, business loss will be less too which can be revenue loss, reputation loss, productivity loss etc

Incidents and service requests are different too which required different focus in terms of Analysis. Like Service Request are mainly for increasing business productivity by serving different IT related requests where incident are interruption to business.

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Incident Management, ISO 20000 Word: Incident & Service Request Management Process (ITIL ISO 20000) Word (DOCX) Document, Md Monirul Islam


$50.00

Add to Cart
  

OVERVIEW

File Type: Word docx (DOCX)
File Size: 1.2 MB
Number of Pages: 37


ABOUT THE AUTHOR

Author: Md Monirul Islam
Additional documents from author: 4

Working for 13 Years in IT Service area handling large IT support operations, IT asset management operations, service management and user experiences. Experienced in designing process as per ITIL too. I have designed CSI process of multinational organizations with implementation. Experienced in measuring Service Experiences to improve IT Services. Worked in ISO:20000 Project of a large corporate company.

Kindly check my LinkedIn Profile....

Ask the Author a Question

Must be logged in

Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.




Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab




Read Customer Testimonials




Customers Also Bought These Documents


Customers Also Like These Documents

Related Management Topics


Social Media Strategy ISO 20000 Incident Management ITIL ITSM Change Management Service Management HSE Workplace Safety Problem Management Project Management Business Impact Analysis Business Continuity Planning Information Technology Leadership Workflow Kanban Board

Download our FREE Digital Transformation Templates

Download our free compilation of 50+ Digital Transformation slides and templates. DX concepts covered include Digital Leadership, Digital Maturity, Digital Value Chain, Customer Experience, Customer Journey, RPA, etc.