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BENEFITS OF DOCUMENT

  1. Provides an overview of the creative approach to innovation and problem solving.
  2. Provides the mindsets, methods and tools for developing customer-centricity.
  3. Provides various techniques for developing creativity and out-of-the-box thinking.

DOCUMENT DESCRIPTION

Design Thinking is a process for creative problem solving. It allows everyone to use creative tools to address a vast range of challenges. The process is action-oriented, embraces simple mindset shifts and tackles problems from a new direction.

Design Thinking encourages organizations to focus on the people they are creating for, which leads to better products, services, and internal processes. The framework can be used with analytical problem solving approaches such as Lean and Six Sigma.

This presentation overview is ideal for beginners as well as management and staff who want to experience a first introduction to Design Thinking. You will learn how to solve problems creatively by building empathy, generating ideas, prototyping and testing new concepts before final implementation.

NOTE: This training presentation comes with Design Thinking templates in Powerpoint format.


LEARNING OBJECTIVES

1. Acquire knowledge on the key concepts and principles of Design Thinking
2. Understand the mindsets of a Design Thinker
3. Gain an overview of the Design Thinking process, methods and tools
4. Learn how to apply the Design Thinking approach to problem solving


CONTENTS

1. Key Concepts & Principles of Design Thinking
What is Design Thinking?
What Design Thinking Is Not
Some Applications of Design Thinking
Benefits of Design Thinking
Framework of Design Thinking
Case Study of Design Thinking at Apple

2. Mindsets of a Design Thinker
Think Users First
Ask the Right Questions
Believe You Can Draw
Commit to Explore
Prototype to Test

3. Design Thinking Process, Methods & Tools
Empathize - Understand Your Customers/Users
Define - Define Clear Project/Business Objectives
Ideate - Explore Ideas and Solutions
Prototype - Build and Visualize Ideas and Solutions
Test - Review and Decide

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Source: Design Thinking Overview PowerPoint document

 
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Design Thinking Overview

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File Type: PowerPoint (pptx)

File Size: 40.8 MB

Number of Slides: 185 (includes cover, transition slides)

Related Topic(s): Service Design

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Terms of usage (for all documents from Operational Excellence Consulting)

Initial upload date (first version): Mar 5, 2020
Most recent version published: Oct 12, 2020

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