Please register (it's free!) or login to view the remaining preview.

If you are logged in, your referral link [?] is automatically included below.

EMBED CODE (Copy and Paste)

BENEFITS OF DOCUMENT

Provides effective techniques and skills for customer service professionals to deliver excellent service.
Provides effective approaches for managing and handling customer interactions and relationships.

DOCUMENT DESCRIPTION

Customer service is about how a company deals with its customers before, during and after a purchase of a product or use of a service. It is a series of activities designed to enhance the level of customer satisfaction - that is, the feeling that a product or service has met the customer expectation. A combination of knowledge, attitude, techniques and skills are essential for the customer service professional to provide a holistic and quality customer experience.

In this training powerpoint, you can educate and train employees to deliver professional customer service to external paying customers as well as internal customers.

LEARNING OBJECTIVES:

1. To instill in customer service professionals the importance of providing excellent customer service
2. To equip customer service professionals with effective techniques and skills to provide excellent service
3. To manage and handle customer interactions and relationships

CONTENTS:

1. Introduction to Customer Service
2. Key Elements of Customer Service
3. Effective Techniques and Skills
4. Dealing with Different Types of Customers

This training powerpoint includes exercises for individual and group discussions and role plays.

In addition to this training presentation, you may also be interested in the following powerpoints on customer service (sold separately):

* Customer Service Basics
* Delivering Service Excellence
* Service Recovery
* Service Excellence Models

Got a question about the product? Email us at [email protected] or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Customer Service Essentials PowerPoint document

This document is available as part of the following discount bundle(s):

Service Excellence Training Package Bundle

Top Flevy Author [?]

Customer Service Essentials

Sold by Operational Excellence Consulting (this author has 155 documents)

$69.00

ALL FEES INCLUDED

Add to Cart

This business document is categorized under the function(s):

Organization, Change, & HR Strategy, Marketing, & Sales

It applies to All Industries

File Type: PowerPoint (pptx)

File Size: 5.2 MB

Number of Slides: 102 (includes cover, transition slides)

Related Topic(s): Customer Service

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

Terms of usage (for all documents from Operational Excellence Consulting)

Initial upload date (first version): Dec 11, 2014
Most recent version published: Mar 6, 2020

Ask the Author a Question

Must be logged in Click here to log in

CUSTOMER TESTIMONIALS

"I have used FlevyPro for several business applications. It is a great complement to working with expensive consultants. The quality and effectiveness of the tools are of the highest standards."

– Moritz Bernhoerster, Global Sourcing Director at Fortune 500

"As a consulting firm, we had been creating subject matter training materials for our people and found the excellent materials on Flevy, which saved us 100's of hours of re-creating what already exists on the Flevy materials we purchased."

– Michael Evans, Managing Director at Newport LLC

"As a young consulting firm, requests for input from clients vary and it's sometimes impossible to provide expert solutions across a broad spectrum of requirements. That was before I discovered Flevy.com.

Through subscription to this invaluable site of a plethora of topics that are key and crucial to consulting, I have been able to exceed expectations and deliver quality advice and solutions to my clients. The quality and expertise of the authors are exemplary and gives me great confidence to use as part of my service offerings.

I highly recommend this company for any consultant wanting to apply international best practice standards in their service offerings. "

– Nishi Singh, Strategist and MD at NSP Consultants

"My FlevyPro subscription provides me with the most popular frameworks and decks in demand in today’s market. They not only augment my existing consulting and coaching offerings and delivery, but also keep me abreast of the latest trends, inspire new products and service offerings for my practice, and educate me in a fraction of the time and money of other solutions. I strongly recommend FlevyPro to any consultant serious about success."

– Bill Branson, Founder at Strategic Business Architects

"As a consultant requiring up to date and professional material that will be of value and use to my clients, I find Flevy a very reliable resource.

The variety and quality of material available through Flevy offers a very useful and commanding source for information. Using Flevy saves me time, enhances my expertise and ends up being a good decision."

– Dennis Gershowitz, Principal at DG Associates

"I like your product. I'm frequently designing PowerPoint presentations for my company and your product has given me so many great ideas on the use of charts, layouts, tools, and frameworks. I really think the templates are a valuable asset to the job."

– Roberto Fuentes Martinez, Manager at Technology Transformation Advisory

"As an Independent Management Consultant, I find Flevy to add great value as a source of best practices, templates and information on new trends. Flevy has matured and the quality and quantity of the library is excellent. Lastly the price charged is reasonable, creating a win-win value for the customer, Flevy and the various authors. This is truly a service that benefits the consulting industry and associated clients. Thanks for providing this service. "

– Jim Schoen, Principal at FRC Group

"FlevyPro provides business frameworks from many of the global giants in management consulting that allow you to provide best in class solutions for your clients."

– David Harris, Managing Director at Futures Strategy

"I have found Flevy to be an amazing resource and library of useful presentations for lean sigma, change management and so many other topics. This has reduced the time I need to spend on preparing for my performance consultation. The library is easily accessible and updates are regularly provided. A wealth of great information."

– Cynthia Howard RN, PhD, Executive Coach at Ei Leadership

"If you are looking for great resources to save time with your business presentations, Flevy is truly a value-added resource. Flevy has done all the work for you and we will continue to utilize Flevy as a source to extract up-to-date information and data for our virtual and onsite presentations!"

– Debbi Saffo, President at The NiKhar Group

SELECT CUSTOMERS

Since 2012, we have provided best practices to over 5,000 businesses and organizations of all sizes across the world—in over 130 countries. Below is just a very small sample of our customer base.

Did you know?

The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.

CUSTOMERS ALSO BOUGHT THESE DOCUMENTS

Delivering Service Excellence 118-slide PowerPoint deck $69.00 Author: Operational Excellence Consulting Customer Service Operational Excellence	Guide to Delivering Best-in-Class Customer Care 78-slide PowerPoint deck $69.00 Author: P-Square Partners Customer Service Customer Care	Service Recovery 67-slide PowerPoint deck $59.00 Author: Operational Excellence Consulting Customer Service	Customer Service Basics 23-slide PowerPoint deck $49.00 Author: Operational Excellence Consulting Customer Service
Multichannel Contact Center Strategy 27-slide PowerPoint deck $20.00 This is a FlevyPro [?] document. Subscribe and save with FlevyPro! Customer Service Contact Center	Customer Service Plan 5-slide PowerPoint deck $20.00 Author: eemer600 Customer Service	Six Basic Rules of Effective Customer Service 32-slide PowerPoint deck $49.00 Author: Operational Excellence Consulting Customer Service	Customer Service - Implementation Toolkit Excel workbook and supporting ZIP $149.00 Author: Gerard Blokdijk Customer Service
Assessment Dashboard - Customer Service Excel workbook and supporting ZIP $79.00 Author: Gerard Blokdijk Customer Service	Business Basics 2 - Operations, Customer Service, IS, & HR 25-page Word document $29.00 Author: Grant Stanley Customer Service Human Resources	Lean - Standard or Standardized Work 113-slide PowerPoint deck and supporting Excel workbook $39.50 Author: Operational Excellence Consulting LLC Lean Management/Enterprise Standard Work Operational Excellence	Strategic Planning: Hoshin Kanri Strategy Deployment 146-slide PowerPoint deck and supporting Excel workbook $79.00 Author: Operational Excellence Consulting Strategic Planning Strategy Development Strategy Deployment & Exe ...