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Customer Service Essentials   102-slide PPT PowerPoint presentation (PPTX)
$69.00

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Customer Service Essentials (PowerPoint PPTX)

File Type: 102-slide PPT PowerPoint presentation (PPTX)

$69.00
Crafted by a seasoned Service Excellence Expert with a proven track record at industry leaders such as Microsoft and IBM, this comprehensive presentation is your roadmap to enhancing customer experience and driving satisfaction.
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BENEFITS OF DOCUMENT

  1. Provides effective techniques and skills for customer service professionals to deliver excellent service.
  2. Provides effective approaches for managing and handling customer interactions and relationships.

DESCRIPTION

This product (Customer Service Essentials) is a 102-slide PPT PowerPoint presentation (PPTX), which you can download immediately upon purchase.

Customer service is about how a company deals with its customers before, during and after a purchase of a product or use of a service. It is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation. A combination of knowledge, attitude, techniques and skills are essential for the customer service professional to provide a holistic and quality customer experience.

In this training powerpoint, you can educate and train employees to deliver professional customer service to external paying customers as well as internal customers.

LEARNING OBJECTIVES

1. To instil in customer service professionals the importance of providing excellent customer service
2. To equip customer service professionals with effective techniques and skills to provide excellent service
3. To manage and handle customer interactions and relationships

CONTENTS

1. Introduction to Customer Service
2. Key Elements of Customer Service
3. Effective Techniques and Skills
4. Dealing with Different Types of Customers

This training powerpoint includes exercises for individual and group discussions and role plays.

Note: In addition to this training presentation, you may also be interested in the following presentations on Service Excellence (sold separately):

•  Customer Service Basics
•  Service Recovery
•  Customer Delight through Quality
•  Delivering Service Excellence
•  Customer Experience Management Models
•  Design Thinking
•  Customer Journey Mapping
•  Six Basic Rules of Effective Customer Service Poster

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Customer Service PowerPoint Slides: Customer Service Essentials PowerPoint (PPTX) Presentation, Operational Excellence Consulting


$69.00
Crafted by a seasoned Service Excellence Expert with a proven track record at industry leaders such as Microsoft and IBM, this comprehensive presentation is your roadmap to enhancing customer experience and driving satisfaction.
Add to Cart
  

OVERVIEW

File Type: PowerPoint pptx (PPTX)
File Size: 5.2 MB
Number of Slides: 102 (includes cover and all slides)

Terms of usage (for all documents from Operational Excellence Consulting)


ABOUT THE AUTHOR

Author: Operational Excellence Consulting
Additional documents from author: 223

Operational Excellence Consulting, founded in 2009 by Allan Ung, draws from extensive experience at Microsoft, IBM, and Underwriters Laboratories (UL). With over three decades of expertise in strategy deployment, customer experience design, and operational excellence, our mission is clear: empowering global individuals and organizations through Design Thinking and Lean Methodologies. [read more]

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