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Customer Experience (PowerPoint PPT)

File Type: 21-slide PPT PowerPoint presentation (PPT)

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This product (Customer Experience) is a 21-slide PPT PowerPoint presentation (PPT), which you can download immediately upon purchase.

Emerging technology trends are driving businesses to Digital Transformation across industries. At the core of most Digital Transformation projects is the evolution of the Customer Experience, from a traditional linear process (with few touch points) to a continuous, circular process (with constant touch points).

This new approach to Customer Experience has been captured by many top-tier management consulting firms. In fact, this presentation will provide overviews for 2 such frameworks:

• McKinsey's Customer Decision Journey
• Accenture's Nonstop Customer Experience Model

This deck is an excerpt from our more comprehensive framework, Digital Transformation Strategy.

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Digital Transformation, Customer Experience, Customer Decision Journey PowerPoint Slides: Customer Experience PowerPoint (PPT) Presentation, learnppt

$25.00

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File Type: PowerPoint

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Number of Slides: 21 (includes cover and all slides)

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