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BENEFITS OF DOCUMENT
  1. Identify how customer centric you are as a company
  2. Analyse your company culture to identify gaps in its company focus
  3. Prioritise areas for improvement in company culture

DOCUMENT DESCRIPTION

Having a company culture which is truly customer centric is critical to business success in a world where delivering great customer experiences is a key differentiator in the market.

This cultural self-assessment framework which comes with an explanatory powerpoint document along with the tool itself and an associated analysis spreadsheet will help any company to identify how customer focused they truly are, and the gaps that need to be worked on.

Using this framework, you will be able to identify the customer-focused culture you aspire to in your company, your current culture and how to get where you are aiming to be.

Got a question about the product? Email us at [email protected] or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Customer Centric Culture Self Assessment Framework PowerPoint document

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Customer Centric Culture Self Assessment Framework

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Did you know? This author is teaching a Flevy Executive Learning (FEL) program called The Customer Experience Rocket .

This business document is categorized under the function(s): Organization, Change, & HR   Strategy, Marketing, & Sales  

It applies to All Industries.

File Type: PowerPoint (pptx)

File Size: 996.6 KB

Number of Slides: 21

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This product contains a supplemental ZIP document.

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Initial upload date (first version): Mar 13, 2017
Most recent version published: Mar 13, 2017

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