Complete Service Design & Innovation Toolkit (Document Bundle)
DESCRIPTION
The Complete Service Design & Innovation Toolkit integrates five essential frameworks for building customer-centric services and driving profitable innovation. This bundle equips leaders and teams to design, test, and refine services that truly meet user needs while aligning with business goals.
Rather than approaching innovation as isolated brainstorming, this toolkit provides a structured sequence for service design and strategic clarity:
1. Frame opportunities through Service Design principles
2. Facilitate collaborative problem-solving with Design Thinking
3. Map customer experiences using Customer Journey Mapping
4. Clarify customer value with the Value Proposition Canvas
5. Design viable business models with the Business Model Canvas
Together, these decks form a comprehensive system for service innovation – enabling organizations to move from insights to implementation with discipline, creativity, and confidence.
KEY BUNDLE BENEFITS
1. Customer-Centric Innovation – Ground service design in real user needs and experiences, ensuring solutions resonate with customers.
2. Reduce Risk in Service Development – Test assumptions early, visualize customer journeys, and align business models with value delivery.
3. Accelerate Team Alignment – Create a shared language and toolkit for innovation, enabling faster collaboration and execution.
WHAT'S INCLUDED
• Service Design – Apply Design Thinking to services for customer-centric solutions
• Design Thinking Workshop Guide – Facilitate structured innovation workshops
• Customer Journey Mapping – Visualize customer interactions and pain points
• Value Proposition Canvas – Define customer jobs, pains, and gains
• Business Model Canvas – Design and test sustainable business models
TARGET AUDIENCE
• Service and Experience Designers
• Innovation and Transformation Teams
• Business and Strategy Leaders
• Product Owners and Entrepreneurs
Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form.
THERE ARE 5 PRODUCTS IN THIS BUNDLE:
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Service Design means Design Thinking for Services. Service Design, or Experience Design, CX, UX or what ever you might call it is not just about thinking: Design in general is... [read more]
Individual Price: $79.00
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[NOTE: Our Design Thinking presentation has been trusted by an array of prestigious organizations, including industry leaders such as Apple, MIT, NASA, Ford,... [read more]
Individual Price: $89.00
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Customer Journey Mapping is the process of creating a graphical representation of the steps and stages a customer goes through to experience a product, service, an online... [read more]
Individual Price: $79.00
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The Value Proposition Canvas is a tool developed by Strategyzer which can be applied to understand your customers' needs, and design products and services they... [read more]
Individual Price: $79.00
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The Business Model Canvas (BMC) is a modern, adaptive strategic framework designed for developing new or redesigning existing business models to create a... [read more]
Individual Price: $79.00
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ABOUT THE AUTHOR
Operational Excellence Consulting, founded in 2009 by Allan Ung, draws from extensive experience at Microsoft, IBM, and Underwriters Laboratories (UL). We specialize in strategy deployment, customer experience design, and operational excellence, applying Design Thinking, Lean, and Systems Thinking to maximize customer value and minimize waste.
Our
... [read more]
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