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Total Quality Management - TQM in Services   62-slide PPT PowerPoint presentation (PPTX)
$55.00

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Total Quality Management - TQM in Services (PowerPoint PPTX)

File Type: 62-slide PPT PowerPoint presentation (PPTX)

$55.00
Developed by a team of experts with global consulting experience at McKinsey, Deloitte, and Capgemini.
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BENEFITS OF DOCUMENT

  1. Understand the similarities and differences between products and services
  2. Explain the classification of services Define & Measure Service Quality
  3. Discuss the various models used for improvements in Service Quality

DESCRIPTION

This product (Total Quality Management - TQM in Services) is a 62-slide PPT PowerPoint presentation (PPTX), which you can download immediately upon purchase.

The recent global meltdown and recession has put great pressure on the organizations to produce the best quality products at the most affordable prices.

Organizations need to implement Total Quality Management in order to achieve organizational success as well as satisfying the customers so as to make more profit in the business arena.

Total Quality Management (TQM) is an approach to business that looks critically at the products and services a company provides in relation to the processes it employs to create them. It also focuses on the workforce to ensure that outputs fully satisfy customer requirements.

The TQM approach focuses on connecting the organization with the customer at every stage of the business process. The challenge of TQM in services lies in establishing smooth connectivity between business processes so as to retain the customer. Implementing an effective TQM mechanism in the service industry requires patience and commitment on the part of the management and the workforce to satisfy the customer.
Service can be defined as "any primary or complementary activity that does not directly produce a physical product, i.e. the non-goods part of the transaction between the buyer (customer) and seller (provider)." Quality has traditionally been related to the manufacturing industry. Due to the improvements in technology and automation over the last century, more and more of the workforce in both the developing and developed nations have shifted towards the service industry. This trend will continue. It is, therefore, important to understand the special characteristics of quality as applied to the service sector.

This Unit contains :
• Introduction
• Products Vs. Services
• Classification of Services
• Service Quality Definitions
• Service Quality Measurements
• Service Quality Improvement Models

This 62-Slide PowerPoint explains relevant concepts of the TQM in Services.
The document is easily customizable and contains many powerful diagrams, ice-breakers, pictures, ... to get the holistic view of the concepts of the Quality Systems.

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Total Quality Management PowerPoint Slides: Total Quality Management - TQM in Services PowerPoint (PPTX) Presentation, RadVector Consulting


$55.00
Developed by a team of experts with global consulting experience at McKinsey, Deloitte, and Capgemini.
Add to Cart
  

OVERVIEW

File Type: PowerPoint pptx (PPTX)
File Size: 1 MB
Number of Slides: 62 (includes cover and all slides)

ABOUT THE AUTHOR

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We are a group of aviation experts & specialists (PhDs, Engineers, Pilots, Navigators, ...), leaders in helping organizations to transform their business performance using Methodologies and Principles of Lean, Agile, Six Sigma, and Innovation.

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