Total Quality Management - TQM in Services   62-slide PPT PowerPoint presentation slide deck (PPTX)
$55.00

Total Quality Management - TQM in Services (62-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Total Quality Management - TQM in Services (62-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Total Quality Management - TQM in Services (62-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Total Quality Management - TQM in Services (62-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Total Quality Management - TQM in Services (62-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Total Quality Management - TQM in Services (62-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Total Quality Management - TQM in Services (62-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Total Quality Management - TQM in Services (62-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Log in to unlock full preview.
Total Quality Management - TQM in Services (62-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Total Quality Management - TQM in Services (62-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Total Quality Management - TQM in Services (62-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Total Quality Management - TQM in Services (62-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Total Quality Management - TQM in Services (62-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Total Quality Management - TQM in Services (62-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Total Quality Management - TQM in Services (62-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Total Quality Management - TQM in Services (62-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Arrow   Click main image to view in full screen.

Total Quality Management - TQM in Services (PowerPoint PPTX Slide Deck)

PowerPoint (PPTX) 62 Slides

$55.00
Developed by a team of experts with global consulting experience at McKinsey, Deloitte, and Capgemini.
Add to Cart
  


Immediate download
Fully editable PowerPoint
Free lifetime updates

BENEFITS OF DOCUMENT

  1. Understand the similarities and differences between products and services
  2. Explain the classification of services Define & Measure Service Quality
  3. Discuss the various models used for improvements in Service Quality

DESCRIPTION

This product (Total Quality Management - TQM in Services) is a 62-slide PPT PowerPoint presentation slide deck (PPTX), which you can download immediately upon purchase.

The recent global meltdown and recession has put great pressure on the organizations to produce the best quality products at the most affordable prices.

Organizations need to implement Total Quality Management in order to achieve organizational success as well as satisfying the customers so as to make more profit in the business arena.

Total Quality Management (TQM) is an approach to business that looks critically at the products and services a company provides in relation to the processes it employs to create them. It also focuses on the workforce to ensure that outputs fully satisfy customer requirements.

The TQM approach focuses on connecting the organization with the customer at every stage of the business process. The challenge of TQM in services lies in establishing smooth connectivity between business processes so as to retain the customer. Implementing an effective TQM mechanism in the service industry requires patience and commitment on the part of the management and the workforce to satisfy the customer.
Service can be defined as "any primary or complementary activity that does not directly produce a physical product, i.e. the non-goods part of the transaction between the buyer (customer) and seller (provider)." Quality has traditionally been related to the manufacturing industry. Due to the improvements in technology and automation over the last century, more and more of the workforce in both the developing and developed nations have shifted towards the service industry. This trend will continue. It is, therefore, important to understand the special characteristics of quality as applied to the service sector.

This Unit contains :
• Introduction
• Products Vs. Services
• Classification of Services
• Service Quality Definitions
• Service Quality Measurements
• Service Quality Improvement Models

This 62-Slide PowerPoint explains relevant concepts of the TQM in Services.
The document is easily customizable and contains many powerful diagrams, ice-breakers, pictures, ... to get the holistic view of the concepts of the Quality Systems.

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in TQM, Total Quality Management PowerPoint Slides: Total Quality Management - TQM in Services PowerPoint (PPTX) Presentation Slide Deck, RadVector Consulting


$55.00
Developed by a team of experts with global consulting experience at McKinsey, Deloitte, and Capgemini.
Add to Cart
  

ABOUT THE AUTHOR

Additional documents from author: 172

We are a group of aviation experts & specialists (PhDs, Engineers, Pilots, Navigators, ...), leaders in helping organizations to transform their business performance using Methodologies and Principles of Lean, Agile, Six Sigma, and Innovation.

Ask the Author a Question

You must be logged in to contact the author.

Click here to log in Click here register

Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.
Bundle and save! You can save up to % with bundles!

View bundle(s)




Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab




Read Customer Testimonials

 
"I am extremely grateful for the proactiveness and eagerness to help and I would gladly recommend the Flevy team if you are looking for data and toolkits to help you work through business solutions."

– Trevor Booth, Partner, Fast Forward Consulting
 
"If you are looking for great resources to save time with your business presentations, Flevy is truly a value-added resource. Flevy has done all the work for you and we will continue to utilize Flevy as a source to extract up-to-date information and data for our virtual and onsite presentations!"

– Debbi Saffo, President at The NiKhar Group
 
"FlevyPro has been a brilliant resource for me, as an independent growth consultant, to access a vast knowledge bank of presentations to support my work with clients. In terms of RoI, the value I received from the very first presentation I downloaded paid for my subscription many times over! The "

– Roderick Cameron, Founding Partner at SGFE Ltd
 
"FlevyPro provides business frameworks from many of the global giants in management consulting that allow you to provide best in class solutions for your clients."

– David Harris, Managing Director at Futures Strategy
 
"I have used Flevy services for a number of years and have never, ever been disappointed. As a matter of fact, David and his team continue, time after time, to impress me with their willingness to assist and in the real sense of the word. I have concluded in fact "

– Roberto Pelliccia, Senior Executive in International Hospitality
 
"As a consulting firm, we had been creating subject matter training materials for our people and found the excellent materials on Flevy, which saved us 100's of hours of re-creating what already exists on the Flevy materials we purchased."

– Michael Evans, Managing Director at Newport LLC
 
"As a young consulting firm, requests for input from clients vary and it's sometimes impossible to provide expert solutions across a broad spectrum of requirements. That was before I discovered Flevy.com.

Through subscription to this invaluable site of a plethora of topics that are key and crucial to consulting, I "

– Nishi Singh, Strategist and MD at NSP Consultants
 
"As a niche strategic consulting firm, Flevy and FlevyPro frameworks and documents are an on-going reference to help us structure our findings and recommendations to our clients as well as improve their clarity, strength, and visual power. For us, it is an invaluable resource to increase our impact and value."

– David Coloma, Consulting Area Manager at Cynertia Consulting




Save with Bundles

This document is available as part of the following discounted bundle(s):

Save %!
Total Quality Management

This bundle contains 14 total documents. See all the documents to the right.

$399.00


Add Bundle & Save


Your Recently Viewed Documents

Customers Also Bought These Documents


Customers Also Like These Documents

Related Management Topics


TQM Total Quality Management Problem Solving Structured Thinking Consulting Training Management Consulting Training Quality Management Quality Management & Assurance Cyber Security Cybersecurity IT Security Business Basics Business Unit Strategy Software Software Engineering RCA Root Cause Analysis 8D 8 Disciplines Risk Management CMMI Capability Maturity Model Integration CMM Capability Maturity Model Coaching Mentoring Supply Chain Analysis Digital Transformation Artificial Intelligence Digital Transformation Strategy Supply Chain Management Supply Chain Continuous Improvement COQ Cost of Quality Business Framework PowerPoint Diagrams Management Model PowerPoint Diagrams

Receive our FREE presentation on Operational Excellence

This 50-slide presentation provides a high-level introduction to the 4 Building Blocks of Operational Excellence. Achieving OpEx requires the implementation of a Business Execution System that integrates these 4 building blocks.