Total Quality Management - Eight Principles Demystified (PowerPoint PPTX)

The recent global meltdown and recession has put great pressure on the organizations to produce the best quality products at the most affordable prices.

Organizations need to implement Total Quality Management in order to achieve organizational success as well as satisfying the customers so as to make more profit in the business arena.

This document on Quality covers an extensive compilation of topics to help you understand the Total Quality Management Principles. And, It can help develop a basic appreciation of quality concepts related to TQM's goal of continuous improvement.

Total Quality Management (TQM) is an approach to business that looks critically at the products and services a company provides in relation to the processes it employs to create them. It also focuses on the workforce to ensure that outputs fully satisfy customer requirements.

Organizations that follow the TQM approach consistently meet or exceed customer requirements. TQM can, therefore, be referred to as a journey with the sky as the limit for excellence.

This Second Unit contains :

• Introduction
• Leadership
• Strategic quality planning, Quality statements
• Customer focus
• Customer orientation, Customer satisfaction, Customer complaints, Customer retention
• Employee involvement
• Motivation, Empowerment, Team and Teamwork, Recognition and Reward, Performance appraisal
• Continuous process improvement
• PDSA cycle, 5s, Kaizen
• Supplier partnership
• Partnering, Supplier selection, Supplier Rating

This 62-Slides PowerPoint document demystifies the eight principles of the TQM, it's easily customizable and contains many powerful diagrams, ice-breakers, pictures, ... to get the holistic view of the concepts of the Quality Systems.