This workshop provides valuable practical tips about how to improve organizational performance.
Five tips for the learner are shared: engaging and involving employees, making the improvement journey enjoyable, building on the assessment of current state, learning from others and working with a licensed professional.
The workshop concludes with an interview with an excellence professional that has applied the Organizational Excellence Framework model to strengthen the performance of organizations across sectors. Examples include a government agency, a medium-size business and a small non-profit association.
As a seasoned professional with FCMA and FCPA designations, this interviewee shares a number of valuable insights and lessons learned. The topics covered include: applying the model strategically, engaging and involving employees, understanding external stakeholders, acquiring another business and aligning operations, developing a culture committed to excellence and using a balanced system of measurement.
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Source: Best Practices in Performance Measurement, Organizational Excellence PDF: How Can You Improve Organizational Performance? PDF (PDF) Document, Dawn Ringrose
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