PPT Slide: Logistics KPIs: Enhancing Efficiency and Customer Satisfaction

Logistics KPIs: Enhancing Efficiency and Customer Satisfaction PPT

This PPT slide, part of the 141-slide KPI Compilation: 600+ Supply Chain Management KPIs PowerPoint presentation, presents key performance indicators (KPIs) related to logistics and transportation within supply chain management. It outlines several metrics crucial for evaluating the efficiency and effectiveness of logistics operations. Each KPI is accompanied by a description, potential insights, measurement methods, and formulas for calculation.

The first KPI, "On-time Delivery Rate," measures the percentage of shipments delivered on time. A higher rate signifies better reliability and efficiency in transportation processes. This metric is critical for understanding customer satisfaction and operational performance.

Next, "Transportation Cost per Unit" assesses the cost associated with transporting each unit of product. A lower cost indicates more efficient operations, which can inform pricing strategies and cost management initiatives.

"Shipment Lead Time" tracks the duration from when an order is placed to when it is delivered. This KPI is essential for evaluating transportation efficiency and its impact on customer satisfaction. Shorter lead times generally enhance customer experience.

The "Average Miles per Gallon (MPG) of Fleet" provides insights into the fuel efficiency of the transportation fleet. Higher MPG values suggest better fuel management and can also reflect environmental responsibility.

"Customer Satisfaction with Delivery" gauges customer feedback on delivery performance. High satisfaction scores indicate effective logistics operations and can guide improvements in service delivery.

Lastly, "Freight Cost As a Percentage of Sales" analyzes the relationship between freight costs and overall sales revenue, offering insights into cost efficiency and profitability.

These KPIs collectively provide a comprehensive view of logistics performance, enabling organizations to streamline operations and enhance customer satisfaction. Understanding these metrics is vital for making informed decisions in supply chain management.

This slide is part of the KPI Compilation: 600+ Supply Chain Management KPIs PowerPoint presentation.

This collection of Supply Chain KPIs is compiled by former McKinsey, BCG, Deloitte, EY, and Capgemini consultants based on best practices in Supply Chain Management.

Download the Full Presentation

EXPLORE MORE SLIDES FROM THIS PRESENTATION

EXPLORE MORE PRESENTATIONS ON

KPI Supply Chain Resilience Digital Supply Chain Customer Experience Supply Chain Management Supply Chain Cost Management Customer Satisfaction Key Performance Indicators Sales Logistics Transportation Feedback

Are you familiar with Flevy? We are you shortcut to immediate value.

Flevy provides business best practices—the same as those produced by top-tier consulting firms and used by Fortune 100 companies. Our best practice business frameworks, financial models, and templates are of the same caliber as those produced by top-tier management consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture. Most were developed by seasoned executives and consultants with 20+ years of experience.

Trusted by over 10,000+ Client Organizations

Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.

Flevy is the world's largest knowledge base of best practices.

Leverage the Experience of Experts.

Find documents of the same caliber as those used by top-tier consulting firms, like McKinsey, BCG, Bain, Deloitte, Accenture.

Download Immediately and Use.

Our PowerPoint presentations, Excel workbooks, and Word documents are completely customizable, including rebrandable.

Save Time, Effort, and Money.

Save yourself and your employees countless hours. Use that time to work on more value-added and fulfilling activities.

Read Customer Testimonials

"As a consultant requiring up to date and professional material that will be of value and use to my clients, I find Flevy a very reliable resource.

The variety and quality of material available through Flevy offers a very useful and commanding source for information. Using Flevy saves me time, enhances my expertise and ends up being a good decision."

– Dennis Gershowitz, Principal at DG Associates

"Last Sunday morning, I was diligently working on an important presentation for a client and found myself in need of additional content and suitable templates for various types of graphics. Flevy.com proved to be a treasure trove for both content and design at a reasonable price, considering the time I

... [read more]

– M. E., Chief Commercial Officer, International Logistics Service Provider

"Flevy is our 'go to' resource for management material, at an affordable cost. The Flevy library is comprehensive and the content deep, and typically provides a great foundation for us to further develop and tailor our own service offer."

– Chris McCann, Founder at Resilient.World

"FlevyPro has been a brilliant resource for me, as an independent growth consultant, to access a vast knowledge bank of presentations to support my work with clients. In terms of RoI, the value I received from the very first presentation I downloaded paid for my subscription many times over! The

... [read more]

– Roderick Cameron, Founding Partner at SGFE Ltd

"As a young consulting firm, requests for input from clients vary and it's sometimes impossible to provide expert solutions across a broad spectrum of requirements. That was before I discovered Flevy.com.

Through subscription to this invaluable site of a plethora of topics that are key and crucial to consulting, I

... [read more]

– Nishi Singh, Strategist and MD at NSP Consultants

"As an Independent Management Consultant, I find Flevy to add great value as a source of best practices, templates and information on new trends. Flevy has matured and the quality and quantity of the library is excellent. Lastly the price charged is reasonable, creating a win-win value for

... [read more]

– Jim Schoen, Principal at FRC Group

"Flevy.com has proven to be an invaluable resource library to our Independent Management Consultancy, supporting and enabling us to better serve our enterprise clients.

The value derived from our [FlevyPro] subscription in terms of the business it has helped to gain far exceeds the investment made, making a subscription a no-brainer for any growing consultancy – or in-house strategy team."

– Dean Carlton, Chief Transformation Officer, Global Village Transformations Pty Ltd.

"I have found Flevy to be an amazing resource and library of useful presentations for lean sigma, change management and so many other topics. This has reduced the time I need to spend on preparing for my performance consultation. The library is easily accessible and updates are regularly provided. A wealth of great information."

– Cynthia Howard RN, PhD, Executive Coach at Ei Leadership