Logistics KPIs: Enhancing Efficiency and Customer Satisfaction PPT

This PPT slide, part of the 141-slide KPI Compilation: 600+ Supply Chain Management KPIs PowerPoint presentation, presents key performance indicators (KPIs) related to logistics and transportation within supply chain management. It outlines several metrics crucial for evaluating the efficiency and effectiveness of logistics operations. Each KPI is accompanied by a description, potential insights, measurement methods, and formulas for calculation.

The first KPI, "On-time Delivery Rate," measures the percentage of shipments delivered on time. A higher rate signifies better reliability and efficiency in transportation processes. This metric is critical for understanding customer satisfaction and operational performance.

Next, "Transportation Cost per Unit" assesses the cost associated with transporting each unit of product. A lower cost indicates more efficient operations, which can inform pricing strategies and cost management initiatives.

"Shipment Lead Time" tracks the duration from when an order is placed to when it is delivered. This KPI is essential for evaluating transportation efficiency and its impact on customer satisfaction. Shorter lead times generally enhance customer experience.

The "Average Miles per Gallon (MPG) of Fleet" provides insights into the fuel efficiency of the transportation fleet. Higher MPG values suggest better fuel management and can also reflect environmental responsibility.

"Customer Satisfaction with Delivery" gauges customer feedback on delivery performance. High satisfaction scores indicate effective logistics operations and can guide improvements in service delivery.

Lastly, "Freight Cost As a Percentage of Sales" analyzes the relationship between freight costs and overall sales revenue, offering insights into cost efficiency and profitability.

These KPIs collectively provide a comprehensive view of logistics performance, enabling organizations to streamline operations and enhance customer satisfaction. Understanding these metrics is vital for making informed decisions in supply chain management.

This slide is part of the KPI Compilation: 600+ Supply Chain Management KPIs PowerPoint presentation.

This collection of Supply Chain KPIs is compiled by former McKinsey, BCG, Deloitte, EY, and Capgemini consultants based on best practices in Supply Chain Management.

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KPI Supply Chain Resilience Digital Supply Chain Customer Experience Supply Chain Management Supply Chain Cost Management Customer Satisfaction Key Performance Indicators Sales Logistics Transportation Feedback

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