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BENEFITS OF DOCUMENT

  1. Provides a framework for creating awareness on Design Thinking and improving customer experience.
  2. Combine it with your journey mapping or business model workshop and create a holistic training experience.
  3. Learn how to apply Design Thinking skills (e.g. empathy) to enhance your personal effectiveness.

DOCUMENT DESCRIPTION

Design Thinking is 'outside the box' thinking. It allows everyone to use creative tools to address a vast range of challenges. The process is action-oriented, embraces simple mindset shifts and tackles problems from a new direction.

Some of the world's leading brands, such as Apple, Nike, Starbucks and GE have rapidly adopted the design thinking approach. What's more, design thinking is being taught at leading universities around the world, including Stanford, Harvard and MIT.

Design Thinking encourages organizations to focus on the people they are creating for, which leads to better products, services, and internal processes. The framework is fully compatible with analytical problem solving approaches.

This introductory presentation provides useful information for management and staff who are new to Design Thinking and are interested to learn more about its benefits and applications.

LEARNING OBJECTIVES

1. Gain knowledge on the key concepts of Design Thinking
2. Understand the mindsets and methodology of Design Thinking
3. Identify best practices and transforming your organization

CONTENTS

1. KEY CONCEPTS OF DESIGN THINKING

2. DESIGN THINKING MINDSETS
2.1 Focus on Human Values
2.2 Show Don't Tell
2.3 Craft Clarity
2.4 Embrace Experimentation
2.5 Be Mindful of Process
2.6 Bias Toward Action
2.7 Radical Collaboration

3. DESIGN THINKING METHODOLOGY
3.1 Empathize
3.2 Define
3.3 Ideate
3.4 Prototype
3.5 Test

4. BEST PRACTICES & TRANSFORMING YOUR ORGANIZATION

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Source: Introduction to Design Thinking PowerPoint document

 
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Introduction to Design Thinking

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File Type: PowerPoint (pptx)

File Size: 42.7 MB

Number of Slides: 91 (includes cover, transition slides)

Related Topic(s): Service Design

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Terms of usage (for all documents from Operational Excellence Consulting)

Initial upload date (first version): Sep 28, 2021
Most recent version published: Sep 29, 2021

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