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HIGHLIGHTS
BENEFITS OF DOCUMENT
DOCUMENT DESCRIPTION
For organizations to sustain growth in the global pandemic, an 'outside the box' thinking is required. Design Thinking is an innovative approach that can help organizations find new pathways to grow and reimagine the customer experience.
It allows everyone to use creative tools to address a vast range of challenges. The process is action-oriented, embraces simple mindset shifts and tackles problems from a new direction.
Some of the world's leading brands, such as Apple, Nike, Starbucks and GE have rapidly adopted the design thinking approach. What's more, design thinking is being taught at leading universities around the world, including Stanford, Harvard and MIT.
Design Thinking encourages organizations to focus on the people they are creating for, which leads to better products, services, and internal processes. The framework is fully compatible with analytical problem solving approaches such as Lean and Six Sigma.
This introductory Design Thinking PPT training presentation provides useful information for management and staff who are new to Design Thinking and are interested to learn more about its benefits and applications.
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NOTE: This training package includes:
1. Introduction to Design Thinking PPT training presentation (PowerPoint format)
2. Design Thinking poster (PDF format, in color and monochrome, printable in A3 size)
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LEARNING OBJECTIVES
1. Gain knowledge on the key concepts of Design Thinking
2. Understand the mindsets and methodology of Design Thinking
3. Identify best practices and transforming your organization
CONTENTS
1. KEY CONCEPTS OF DESIGN THINKING
2. DESIGN THINKING MINDSETS
• Focus on Human Values
• Show Don't Tell
• Craft Clarity
• Embrace Experimentation
• Be Mindful of Process
• Bias Toward Action
• Radical Collaboration
3. DESIGN THINKING PROCESS
• Empathize
• Define
• Ideate
• Prototype
• Test
4. BEST PRACTICES & TRANSFORMING YOUR ORGANIZATION
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Source: Best Practices in Service Design PowerPoint Slides: Introduction to Design Thinking PowerPoint (PPTX) Presentation, Operational Excellence Consulting
ABOUT THE AUTHOR: OPERATIONAL EXCELLENCE CONSULTING
Operational Excellence Consulting is a leading management training and consulting firm dedicated to helping individuals and organizations improve their effectiveness and productivity in the post-pandemic new normal. Our mission is to drive lasting beneficial change by leveraging design thinking and lean management approaches.
[read more]
We work with a diverse range of clients, including government bodies, multinational corporations, and small and medium-sized enterprises, across a wide spectrum of industries.
Our firm offers a comprehensive suite of capabilities, including Design Thinking, Customer Experience Management, Business Model Innovation, Lean Process Redesign, Total Quality Management (TQM), Total Productive Maintenance (TPM), Kaizen, Value Stream Improvement, Hoshin Kanri (Policy Deployment), Problem Solving Techniques & Tools (e.g. PDCA, 8D, A3, etc.), Training Within Industry (TWI), Suggestion System and Benchmarking.
To ensure the widespread adoption of operational excellence techniques and tools, we pride ourselves on developing high-quality, customizable training materials, presentations, frameworks, and templates to complement your training and business needs.
Operational Excellence Consulting has published 203 additional documents on Flevy.
DETAILS
This business document is categorized under the function(s): Organization, Change, & HR Strategy, Marketing, & Sales
It applies to All Industries
File Type: PowerPoint (pptx)
File Size: 42.7 MB
Number of Slides: 91 (includes cover, transition, & marketing slides)
Related Topic(s): Service Design
Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.
This product contains a supplemental PDF document.
Terms of usage (for all documents from Operational Excellence Consulting)
Initial upload date (first version): Sep 28, 2021
Most recent version published: Jan 24, 2022
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