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DILO (day in the life of) is a technique used to walk through what it will be like in the new world for either a process or a specific group of people who are external or internal to the organisation. It is particularly useful to test the effectiveness of roles by walking through a day in the life of a particular role and identifying gaps and problems encountered during the walk through. DILO can also help to provide employees with clarity on the new organisation design and secure their buy-in.

The tool should be used during the detailed design phase of organisation design to check that the design makes sense. It can also be used later during the implementation and sustain phases as a communications and training tool.

The DILO tool is useful to check that the organisation design makes sense in relation to a particular process or group of people and to train people in the new organisation design, bring it to life for them and convince them that it is the right thing to do.

This tool is included as an appendix to the Organization Design Toolkit.

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Source: Day In the Life Of (DILO) Tool PowerPoint document

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Day In the Life Of (DILO) Tool

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Initial upload date (first version): Apr 4, 2020
Most recent version published: Apr 6, 2020

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