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Customer-Centricity   110-slide PPT PowerPoint presentation (PPTX)
$79.00

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Customer-Centricity (PowerPoint PPTX)

File Type: 110-slide PPT PowerPoint presentation (PPTX)

$79.00
Crafted by a seasoned Design Thinking Consultant with global experience at industry giants like Microsoft and IBM, this presentation is your gateway to elevating customer experience and maximizing customer satisfaction.
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BENEFITS OF DOCUMENT

  1. Provides a well-rounded grasp of customer-centricity, covering principles, methodologies, and tools for effective implementation.
  2. Offers insights leading to refined customer-centric initiatives, boosting satisfaction, loyalty, and advocacy.
  3. Caters to novices and experienced practitioners alike, fostering continuous growth and skill enhancement.

DESCRIPTION

This product (Customer-Centricity) is a 110-slide PPT PowerPoint presentation (PPTX), which you can download immediately upon purchase.

In today's competitive business landscape, customer-centricity stands as a pivotal strategy that organizations must adopt to thrive. This presentation delves into the core principles, mindset shifts, methods, and tools required to create a customer-centric culture that redefines how businesses interact with their most valuable asset – the customer. It guides participants through key stages, including:

•  Introduction & Key Concepts: Unveiling the essence of customer-centricity, participants gain insights into its principles and its role as a driver for loyalty, advocacy, and market leadership. Understanding its alignment with organizational goals fosters a holistic perspective. Real-world examples showcase its transformative impact on creating tailored customer experiences.

•  Mindsets of Customer-Centricity: Shifting focus to the role of mindsets, participants explore how mindsets like empathy, customer advocacy, and adaptability empower teams to perceive challenges from a customer perspective. Contrasting traditional thinking with customer-centric approaches clarifies their impact on decisions and interactions.

•  Methods & Tools: Equipping participants with essential tools for effective implementation, the presentation covers a range of approaches, from surveys and data analytics to Net Promoter Score (NPS) and customer journey mapping. Attendees grasp how these tools gather insights, identify pain points, and guide strategic enhancements.

•  Design Thinking: Highlighting design thinking's intersection with customer-centricity, participants delve into empathy-driven innovation, ideation, and problem-solving.

•  Evaluating & Improving Initiatives: Participants are guided through the final phase of evaluating and enhancing customer-centric initiatives. Measuring customer satisfaction, exploring continuous improvement frameworks, and strategies for employee engagement collectively elevate customer-centric culture and practices.

This presentation is thoughtfully designed to cater to a diverse audience, making it an ideal educational resource for a wide spectrum of individuals. Whether you're new to the concept of customer-centricity or an experienced practitioner seeking innovative approaches, this presentation provides valuable insights and best practices to strengthen and enhance customer-centric strategies within your organization.

LEARNING OBJECTIVES

1. Understand the fundamental principles and importance of customer-centricity.
2. Adopt customer-centric mindsets to drive business success.
3. Apply various methods and tools to implement customer-centric strategies.
4. Evaluate and improve customer-centric initiatives in your organization.

CONTENTS

1. Introduction and Key Concepts of Customer-Centricity
2. Mindset of Customer-Centricity
3. Methods and Tools for Customer-Centricity
4. Design Thinking for Customer-Centricity
5. Evaluating and Improving Customer-Centric Initiatives

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Customer-centric Organization PowerPoint Slides: Customer-Centricity PowerPoint (PPTX) Presentation, Operational Excellence Consulting


$79.00
Crafted by a seasoned Design Thinking Consultant with global experience at industry giants like Microsoft and IBM, this presentation is your gateway to elevating customer experience and maximizing customer satisfaction.
Add to Cart
  

OVERVIEW

File Type: PowerPoint pptx (PPTX)
File Size: 28 MB
Number of Slides: 110 (includes cover and all slides)

Terms of usage (for all documents from Operational Excellence Consulting)

ABOUT THE AUTHOR

Additional documents from author: 227

Operational Excellence Consulting, founded in 2009 by Allan Ung, draws from extensive experience at Microsoft, IBM, and Underwriters Laboratories (UL). With over three decades of expertise in strategy deployment, customer experience design, and operational excellence, our mission is clear: empowering global individuals and organizations through Design Thinking and Lean Methodologies. [read more]

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