Complete Guide to Customer-centric Design (CCD)   103-slide PPT PowerPoint presentation slide deck (PPT)
$69.00

Complete Guide to Customer-centric Design (CCD) (103-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Complete Guide to Customer-centric Design (CCD) (103-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Complete Guide to Customer-centric Design (CCD) (103-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Complete Guide to Customer-centric Design (CCD) (103-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Complete Guide to Customer-centric Design (CCD) (103-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Complete Guide to Customer-centric Design (CCD) (103-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Complete Guide to Customer-centric Design (CCD) (103-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Complete Guide to Customer-centric Design (CCD) (103-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
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Complete Guide to Customer-centric Design (CCD) (103-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Complete Guide to Customer-centric Design (CCD) (103-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Complete Guide to Customer-centric Design (CCD) (103-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Complete Guide to Customer-centric Design (CCD) (103-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Complete Guide to Customer-centric Design (CCD) (103-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Complete Guide to Customer-centric Design (CCD) (103-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Complete Guide to Customer-centric Design (CCD) (103-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Complete Guide to Customer-centric Design (CCD) (103-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
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Complete Guide to Customer-centric Design (CCD) (PowerPoint PPT Slide Deck)

PowerPoint (PPT) 103 Slides

Top 250 Best Practice $69.00
This presentation is created by ex-McKinsey, BCG, Deloitte, EY, & Capgemini consultants. It discusses emerging frameworks related to Customer-centric Design, e.g. Customer Journey, Human-centered Design, & Design-driven Culture.
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This product (Complete Guide to Customer-centric Design [CCD]) is a 103-slide PPT PowerPoint presentation slide deck (PPT), which you can download immediately upon purchase.

In the Digital Age, the number of ways to reach and service our customers is proliferating. Likewise, customers' expectations are increasing and customers become more demanding. They now expect seamless, 24/7, omnichannel Customer Experiences. To best serve our customers, we need to understand them.

Thus, Customer-centric Design (CCD) is becoming increasingly critical to the success of any organization. CCD is the process of building our offering based on the wants, needs, and challenges of our customers.

This presentation covers foundational principles and popular frameworks in Customer-centric Design. It is broken down into 5 core sections:

1. Customer Experience (CX) Design – At the heart of CCD, is a well designed Customer Experience. In this section, we deconstruct a 3-phase approach to CX Design.

2. Customer Journey Frameworks – To design a proper CX, we need to map out all customer touchpoints on the Customer Journey. In this section, we cover several notable frameworks developed by management consultancies.

3. Human-centered Design (HCD) – Using principles of HCD, we put the customer at the center of every decision of our organization. This section teaches the 5 principles of HCD Transformation.

4. Service Design and Delivery – In this section, we discuss Service Design and how to achieve Customer Delight. Service Design is the bridge between Strategy and Customer Experience.

5. Design-driven Culture – Lastly, to truly effect change and adopt the principles of CCD, we need to affect our organization's culture. This final section explains the elements to master in order to adopt a Design-driven Culture.

By understanding and putting the concepts within this guide into practice, you will be well on your way to developing a true Customer-centric Organization.

This deck also includes slide templates for you to use in your own business presentations.

This guide also delves into the latest trends in customer behavior and how to leverage them for competitive advantage. It includes practical insights on digitizing customer journeys and applying behavioral psychology to enhance customer interactions.

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Customer Experience, User Experience, Customer Strategy PowerPoint Slides: Complete Guide to Customer-centric Design (CCD) PowerPoint (PPT) Presentation Slide Deck, LearnPPT Consulting

PPT SLIDE DEEP DIVES

Customer-Centric Organizational Restructuring in HCD

Mapping the McKinsey Customer Decision Journey

Enhancing Customer Satisfaction through Journey Optimization

Framework for Enhancing Customer Experience through CCD

Embedding Human-Centered Design for Enhanced Customer Engagement

Streamlined Design Process in Braided Design Model

Mapping Customer Touchpoints for Seamless Experiences

Framework for Achieving Customer Delight Elements

Framework for Customer Experience Measurement System

Streamlined Design Process: The Four Wall Approach

Mapping the "I Join" Customer Journey Steps

Foundational Steps for Enhancing Customer Engagement

Revolutionizing Customer Interaction by Embracing Continuous Engagement

Transforming Customer Experience: Focus on Journeys

Designing Customer Journeys: Key Experience Types

Balancing Technical Excellence and Customer Experience

Core Elements of a Design-Driven Culture


$69.00
This presentation is created by ex-McKinsey, BCG, Deloitte, EY, & Capgemini consultants. It discusses emerging frameworks related to Customer-centric Design, e.g. Customer Journey, Human-centered Design, & Design-driven Culture.
Add to Cart
  

ABOUT THE AUTHOR

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Additional documents from author: 131

We are a team of management consultants trained by top tier global consulting firms (including McKinsey, BCG, Deloitte, EY, Capgemini) with a collective experience of several decades. We specialize in business frameworks based on real-life consulting engagements.

We have served 100s of clients that range from Fortune 500 companies to tech startups to ... [read more]

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