Complete Guide to Customer-centric Design (CCD)   103-slide PPT PowerPoint presentation slide deck (PPT)
$69.00

Complete Guide to Customer-centric Design (CCD) (103-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Complete Guide to Customer-centric Design (CCD) (103-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Complete Guide to Customer-centric Design (CCD) (103-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Complete Guide to Customer-centric Design (CCD) (103-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Complete Guide to Customer-centric Design (CCD) (103-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Complete Guide to Customer-centric Design (CCD) (103-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Complete Guide to Customer-centric Design (CCD) (103-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Complete Guide to Customer-centric Design (CCD) (103-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
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Complete Guide to Customer-centric Design (CCD) (103-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Complete Guide to Customer-centric Design (CCD) (103-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Complete Guide to Customer-centric Design (CCD) (103-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Complete Guide to Customer-centric Design (CCD) (103-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Complete Guide to Customer-centric Design (CCD) (103-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Complete Guide to Customer-centric Design (CCD) (103-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Complete Guide to Customer-centric Design (CCD) (103-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Complete Guide to Customer-centric Design (CCD) (103-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
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Complete Guide to Customer-centric Design (CCD) (PowerPoint PPT Slide Deck)

PowerPoint (PPT) 103 Slides

Top 250 Best Practice $69.00
This presentation is created by ex-McKinsey, BCG, Deloitte, EY, & Capgemini consultants. It discusses emerging frameworks related to Customer-centric Design, e.g. Customer Journey, Human-centered Design, & Design-driven Culture.
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CUSTOMER EXPERIENCE PPT DESCRIPTION

This product (Complete Guide to Customer-centric Design [CCD]) is a 103-slide PPT PowerPoint presentation slide deck (PPT), which you can download immediately upon purchase.

In the Digital Age, the number of ways to reach and service our customers is proliferating. Likewise, customers' expectations are increasing and customers become more demanding. They now expect seamless, 24/7, omnichannel Customer Experiences. To best serve our customers, we need to understand them.

Thus, Customer-centric Design (CCD) is becoming increasingly critical to the success of any organization. CCD is the process of building our offering based on the wants, needs, and challenges of our customers.

This presentation covers foundational principles and popular frameworks in Customer-centric Design. It is broken down into 5 core sections:

1. Customer Experience (CX) Design – At the heart of CCD, is a well designed Customer Experience. In this section, we deconstruct a 3-phase approach to CX Design.

2. Customer Journey Frameworks – To design a proper CX, we need to map out all customer touchpoints on the Customer Journey. In this section, we cover several notable frameworks developed by management consultancies.

3. Human-centered Design (HCD) – Using principles of HCD, we put the customer at the center of every decision of our organization. This section teaches the 5 principles of HCD Transformation.

4. Service Design and Delivery – In this section, we discuss Service Design and how to achieve Customer Delight. Service Design is the bridge between Strategy and Customer Experience.

5. Design-driven Culture – Lastly, to truly effect change and adopt the principles of CCD, we need to affect our organization's culture. This final section explains the elements to master in order to adopt a Design-driven Culture.

By understanding and putting the concepts within this guide into practice, you will be well on your way to developing a true Customer-centric Organization.

This deck also includes slide templates for you to use in your own business presentations.

This guide also delves into the latest trends in customer behavior and how to leverage them for competitive advantage. It includes practical insights on digitizing customer journeys and applying behavioral psychology to enhance customer interactions.

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Customer Experience PowerPoint Slides: Complete Guide to Customer-centric Design (CCD) PowerPoint (PPT) Presentation Slide Deck, LearnPPT Consulting

CUSTOMER EXPERIENCE PPT SLIDES

Mapping the McKinsey Customer Decision Journey

Customer-Centric Organizational Restructuring in HCD

Customer-Centric Organizational Restructuring in HCD

This PPT slide emphasizes the critical role of the customer in the organizational framework of Human-Centered Design (HCD). It asserts that all functions within the organization must be realigned to prioritize the customer experience. This is not just a superficial change; it involves a comprehensive reshaping of the capabilities system across various departments. The highlighted areas include Strategy, Product Development, Operations, Marketing, Sales, and Customer Service, indicating that each function plays a vital role in enhancing customer engagement.

The visual structure supports this message by placing a figure representing the customer at the center, surrounded by these key organizational functions. Arrows connecting the customer to each department suggest a two-way interaction, reinforcing the idea that understanding and responding to customer needs is essential for success. This approach promotes a holistic view of the customer journey, where insights from one area can inform and improve practices in another.

The slide also hints at the integration of Digital Transformation technologies, which are positioned as tools to deepen empathy with the customer. This suggests that leveraging technology is not just about efficiency, but also about creating more meaningful connections with customers.

For decision-makers considering this document, the slide serves as a compelling reminder of the importance of customer-centricity in driving organizational effectiveness. It encourages a shift in mindset where every department acknowledges its impact on the customer experience, ultimately leading to better alignment and improved outcomes.

Enhancing Customer Satisfaction through Journey Optimization

Framework for Enhancing Customer Experience through CCD

Embedding Human-Centered Design for Enhanced Customer Engagement

Framework for Customer Experience Measurement System

Mapping Customer Touchpoints for Seamless Experiences

Framework for Achieving Customer Delight Elements

Streamlined Design Process in Braided Design Model

Streamlined Design Process: The Four Wall Approach

Mapping the "I Join" Customer Journey Steps

Designing Customer Journeys: Key Experience Types

Revolutionizing Customer Interaction by Embracing Continuous Engagement

Foundational Steps for Enhancing Customer Engagement

Transforming Customer Experience: Focus on Journeys

Balancing Technical Excellence and Customer Experience

Core Elements of a Design-Driven Culture


$69.00
This presentation is created by ex-McKinsey, BCG, Deloitte, EY, & Capgemini consultants. It discusses emerging frameworks related to Customer-centric Design, e.g. Customer Journey, Human-centered Design, & Design-driven Culture.
Add to Cart
  

ABOUT THE AUTHOR

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Additional documents from author: 132

We are a team of management consultants trained by top tier global consulting firms (including McKinsey, BCG, Deloitte, EY, Capgemini) with a collective experience of several decades. We specialize in business frameworks based on real-life consulting engagements.

We have served 100s of clients that range from Fortune 500 companies to tech startups to ... [read more]

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