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Business Process Improvement and Re-engineering Course Outlines 5 Days Introduction This Business Process Improvement and Re-engineering online training course uses an... [read more]

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Agility and Change Management Course Outlines (3 days) Course Description and Objectives; In our day and age where businesses and markets are rapidly changing, the... [read more]

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Many organizations commit to a course of action that produces unsatisfactory results. This is almost always due to poor feasibility analysis before decisions are made. There is... [read more]

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Introduction and Course Objectives The estimating techniques covered in this course will provide participants with the necessary skills to forecast accurately the anticipated... [read more]

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Outline * Introduction * Who is the Customer? * What is a Service? * The Service Lifecycle * History of Service Delivery Management (where did it come... [read more]

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Tarek Darwish, M. Sc, PMP-ATP®, PMI-SP®, SFC, P6.
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